The @intercom's Pioneer 2025 Conference was a success and mind-blowing one. Will say this has to be the highlight of the month already. For those in the customer service niche, you all can agree with me that Intercom is one of the industry leaders when it comes to quality

Gm guys! Happy Friday 🥳 Finally clocking out for the weekend and unplugging from screens 🙂 Got to touch grass (literally!), and soaking up the vibes. No cold emails, just epic naps, and cooling off with fam. How I wish this was me 🥹 Meanwhile, have a smooth weekend champs

I know we all have slow days but to me it not really about the day being slow but making it a productive one. Productivity isn't really measured by speed or busyness; rather it's by progress toward your P goals. Your day can be slow and not productive. I personally try to

GM guys! Woke up, checked my week goals, crushed my reading plan, and dove straight into studying. This week's been all about Airtable and so amazed on how broad the tool can be. Quite some cool similarities with Monday. Meanwhile I just wrapped up a practical task:

You want your customers/users to smile? You want customer success and great experience? I ask with all humility, why are you not reading books? Learning to automate systems is great, but learning to connect with people? Even better. Being in customer support taught me one

What you should know? Automation is a system that does a task for you without you having to lift a finger. Automation as a system uses AI to automatically do complex tasks that would normally require a human, done with more accuracy, fast and mostly reliable.

Here reminiscing about my early days in CX and my experiences 😅 Was at this job way back 2022 and there was this customer who was furious about a delayed response. I almost replied defensively, but instead, I paused and just listened. Turns out, he wasn’t even angry about the

@intercom 6 solid hours on the livestream and it was all about value! Was worth it

GM X FAM! Been around here but not shipping as much as I should. I think it time to change that! 😅 I'm Blessing, and I'm figuring out how to make Automation + Customer Support work better together. Spent years in customer support and saw how much time gets wasted on repetitive

You need to rewire your brain to think: "How can AI automate this?" Time is limited. Let AI give you some back.

Automation will take me places!!! Automation will take me places!!! Automation will take me places!!! Automation will take me places!!! Repost if you believe.... You will come back to this post 📌

this man really put relationships in perspective for me today. he said “he married the woman he learned to love unconditionally, not the woman he fell in love with, because falling in love is like being high, and anything you can fall into, you can fall out of” and thats a fact.