Agency
@agency
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1K
Following
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30
The AI Agent for Customer Success teams
Boston, MA
Joined July 2023
RT @pioneersofAI: What if you could build a billion-dollar company with just 100 employees?. @eliast of @agency is doing just that — using….
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RT @thenextweb: Green Stage Alert! 🚨💚. Just a few minutes ago, @julienbek , Partner of @sequoiacapital and @EliasTorres, Founder of @agency….
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Your first customer got white-glove service. Your 500th got a sequence of automated emails. The truth? Most companies lose the personal touch the minute they scale. Agency gives you the customer brain. So every customer still feels like your first.
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Everyone says they are “customer-obsessed.”. But if you’re sending the same check-in email to every account, you’re not obsessed—you’re overwhelmed. Agency is built to scale personalized service. Our AI studies every customer interaction, surfaces exactly what matters, and.
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"Scaling my companies was always devastating for me. It meant the business was doing well. But it meant that I knew fewer and fewer of my own customers. I was handing them over to employees—or worse, to software.”. Our founder @eliast on Sarah Guo’s No Priors on why he’s building
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Two AIs. One conversation. Zero humans writing. And things got done. Powered entirely by Agency. ✅.
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We liked what Agency investor @gradypb had to say about the role of human agency in the agentic age on Sequoia’s latest episode of Training Data:. “AI can reason through steps to get to a goal—but deciding what questions to ask, what objectives to set? That’s still a uniquely
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They are catching on….
Agency > Intelligence. I had this intuitively wrong for decades, I think due to a pervasive cultural veneration of intelligence, various entertainment/media, obsession with IQ etc. Agency is significantly more powerful and significantly more scarce. Are you hiring for agency? Are.
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RT @eliast: This is the kind of CEO I want to be. @rahulvohra showing me his customer obsession by even replying to my complaint about bad….
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RT @GrowthLists: 8. @agency - $12M - Agency AI helps businesses harness the power of artificial intelligence by providing automated solutio….
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