Agency
@agency
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The AI Agent for Customer Success teams
Boston, MA
Joined July 2023
What if you could build a billion-dollar company with just 100 employees? @eliast of @agency is doing just that — using lean start-up strategy + AI to reinvent customer service. He joins @kaliouby to discuss the American Dream, career purpose and more. https://t.co/Jk31BZkcB9
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Green Stage Alert! 🚨💚 Just a few minutes ago, @julienbek , Partner of @sequoiacapital and @EliasTorres, Founder of @agency , were on the Green Stage diving into how AI is reshaping startups, scaling smarter, and the fresh mindset founders need in today’s leaner, faster era🚀
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Your first customer got white-glove service. Your 500th got a sequence of automated emails. The truth? Most companies lose the personal touch the minute they scale. Agency gives you the customer brain. So every customer still feels like your first. https://t.co/Q8pmU7TN44
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Everyone says they are “customer-obsessed.” But if you’re sending the same check-in email to every account, you’re not obsessed—you’re overwhelmed. Agency is built to scale personalized service. Our AI studies every customer interaction, surfaces exactly what matters, and
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"Scaling my companies was always devastating for me. It meant the business was doing well. But it meant that I knew fewer and fewer of my own customers. I was handing them over to employees—or worse, to software.” Our founder @eliast on Sarah Guo’s No Priors on why he’s building
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Two AIs. One conversation. Zero humans writing. And things got done. Powered entirely by Agency. ✅
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We liked what Agency investor @gradypb had to say about the role of human agency in the agentic age on Sequoia’s latest episode of Training Data: “AI can reason through steps to get to a goal—but deciding what questions to ask, what objectives to set? That’s still a uniquely
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This is the perfect job description for a designer in the new era of AI startups. I will pay you $20K if we hire your referral. @Agency is hiring for their first designer.
After advising 50+ consumer companies over the last year, the one thing that separates those who can execute and those who can't: Having a full-time designer in the room at all times I've met with countless companies that have raised millions—and even one that has raised
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They are catching on…
Agency > Intelligence I had this intuitively wrong for decades, I think due to a pervasive cultural veneration of intelligence, various entertainment/media, obsession with IQ etc. Agency is significantly more powerful and significantly more scarce. Are you hiring for agency? Are
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I started Array Ventures in 2016 as an early solo GP. I am grateful for founders who took their first investments from Array and LPs who believed in me. Since then 💵 We have consistently returned capital to our LPs over last 6 years and in 2014 year fully returned 2016 Fund I.
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🎙️This week on the show we have @eliast, founder and CEO of @Agency. In this episode, Elias shared how they are redefining Customer Success in the age of AI at Agency. Click to listen: https://t.co/hweUPvDyqK
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I’m SO thankful today. I’m thankful and grateful for so many things. Here they come (don’t pay attention to the order): - My family. They are amazing. I love them. - I woke up at 10:38am for the first time in a while. - The United States of America. 🇺🇸 - Our people @agency
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This is an amazing story and one I’d say is part of the inspiration for @agency today. After selling @Drift life didn’t change much for me. But there’s one thing I decided on invest in: personal EA. Out of all the different hacks everyone recommended me this is the one that
After an intense decade of scaling Thumbtack to $1 billion+, I realized I wanted to taste complete freedom. So I shed it all: my operating role, apartment, possessions. Everything I owned would fit in carry-on luggage. Here's how it changed my life🧵
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CTO listening to the CEO sell something they haven’t started building yet
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This is the kind of CEO I want to be. @rahulvohra showing me his customer obsession by even replying to my complaint about badge notifications in @Superhuman At this point, I don’t care if he fixes it. I can’t believe I went there and submitted a complaint. They must have
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8. @agency - $12M - Agency AI helps businesses harness the power of artificial intelligence by providing automated solutions for marketing, customer support, and operations, optimizing performance and boosting efficiency.
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