The official Twitter page for the DC311 Call Center, providing city services and information 24/7 365 days a year. Dial 9-1-1 for emergencies.
#WeAnswerTheCall
Meet the 311 Social Media Team! This team was created to address city service requests received via Twitter 24/7. No chat bots! They provide world-class customer service, no matter the platform.
#DC311AnswersTheCall
#National311Day
Meet the 311 Social Media Team!
This team was created to address city service requests received via Twitter 24/7. No chat bots! They provide world-class customer service, no matter the platform.
#WeAnswerTheCall
Back to back kudos from District residents for 311 Customer Service Representative Marquita Burgess! Keep shining, rock star! We 👀you! 🤩🤩🤩👏👏👏
#WeAnswerTheCall
Meet the 311 Social Media Team! This team was created to address city service requests received via Twitter 24/7. No chat bots! They provide world-class customer service, no matter the platform To view the full profile, visit .
#WeAnswerTheCall
#National311Day
is a time to show appreciation not only to the DC 311 team but also to District residents who utilize 311 every day as the gateway to District government. Stronger together, DC 311 submitted over 500K service requests in 2021.
THANK YOU to our incredible team!
This afternoon, DC 311 held its quarterly social media team meeting. We are constantly reviewing our processes and looking for ways to improve our customer service practice to ensure we continue meeting the needs of District residents and visitors.
#WeAnswerTheCall
Today's the day! Happy
#National311Day
!
#DC311
serves as the gateway for city services in the District 24 hours a day, 365 days a year! THANK YOU for all that you do!
#DC311AnswersTheCall
@Alison6B09
Good morning Alison. We apologize for the delay. Thank you for the alert. DDOT has been notified for public space inspection. Have a great day!
Representing SMD ANC 4B02 and beautiful
#Ward4
, meet Commissioner and DC311 Super User of the Year, Erin Palmer who took her oath in January 2019. To read her full profile, visit .
#DC311AnswersTheCall
Saluting OUC’s first ever “Employee of the Month,” 311 Customer Service Representative Cynthia Borrayo, who was selected for her outstanding role model performance during the period of March 1 through May 31, 2021.
#WeAnswerTheCall
#DC311
@Anc2B07
@Anc2B07
Thank you for the alert. Your request has been submitted to DCRA the servicing agency. Your request number is 21-00322360. Thank you.
Representing Single Member District 1C07 in beautiful
#Ward1
, meet DC311 Super User of the Year ANC Japer Bowles who’s currently serving in his second term.
To view his full profile, visit .
#DC311AnswersTheCall
@JaperBowles
Representing District 8C07, meet DC311 Super User of the Year, ANC Chair Salim Adofo who became a Commissioner two years ago. To read
@salimadofo
's full profile, visit
#DC311AnswersTheCall
The fight for statehood cannot be separated from the fight for racial justice. Recent events show why it’s more important than ever for the District to become the 51st state.
#DCStatehood
now!
#WeAreDC
@MayorBowser
@DCstatehood51
Congratulations to Ms. Darlene Lawson on her retirement after 19 years of service to the District. Your legacy with DC311 and your ability to provide gold star customer service is a testament to your character and a demonstration of selflessness in public servitude.
Representing Single Member District 4C10 in beautiful
#Ward4
, meet DC311 Super User of the Year, Jonah Goodman who’s served as a Commissioner for 5 years. To view Jonah's full profile, visit .
#DC311AnswersTheCall
#Ward4
@ANCJonah
Representing ANC 7B02 in beautiful
#Ward7
, meet ANC Chair and DC311 Super User of the Year, Tiffany L. Brown.
To view her full profile, visit .
#DC311AnswersTheCall
@tlbrown1221
Welcome! The newest additions to the DC 311 team have officially entered week two of their four-week training program. Once completed, they will be released to fully support 311 Operations in service of District residents and visitors.
Representing SMD 4D03 in beautiful
#Ward4
, meet ANC Commissioner and DC311 Super User of the Year, Aryan Rodriguez Bocquet.
To view her full profile, visit .
#DC311AnswersTheCall
@abocq
@alopez_pdx
@jesserbnwtz
@DCDPW
Good afternoon Alex. Thank you for the alert. Service request number 21-00328348 has been submitted. DPW is the servicing agency. Have a great day!
Representing Adams Morgan and 1C05, meet DC311 Super User of the Year, Advisory Neighborhood Commissioner Zack Gold who was sworn-in this past January. To read
@zacycles
full profile, visit .
#DC311AnswersTheCall
@ANCCostello
@Ward5Ed
Good Afternoon Colleen! Our apologies for the delay, we did put in a service request for this issue. It does seem to be outside of Sunbelt Rentals property line. Service request number 23-00143181. Have a great day!
Representing SMD 1A01, meet DC3⃣1⃣1⃣ Super User of the Year, Advisory Neighborhood Commissioner Layla Bonnot who is now serving in her second term. To read
@LaylaBonnot
's full profile, visit .
#DC311AnswersTheCall
Tomorrow, March 11th, is
#National311Day
.
#DidYouKnow
that DC311 serves as the conduit for city services in the nation’s capital for 17 District agencies and over 130 service requests? And the portfolio continues to grow!
Some superheroes wear headsets!
We salute our Heroes in Headsets for their service to the District. Thank you for always answering the call.
#WeAnswerTheCall
Today, March 11, is National 311 Day! DC 311 serves as the one-stop shop for city services and information in DC, handling almost 1.5 million calls last year for residents and visitors. Thank you today and every day to our dedicated team for all you do in service of the District.
Say hello to the newest members of the DC 311 team! Today, Chief Walker and the 311 Leadership Team presented our five newest team members with certificates and OUC challenge coins in recognition of their completion of the 4-week training program. Welcome to the OUC family!
This afternoon, Director Holmes stopped by to officially welcome the newest members of the DC 311 team! The class is currently in week two of their 4-week training program. Welcome to the OUC!
#WeAnswerTheCall
Some Heroes wear Headsets. In his career, Mr. Wash has handled over 450,000 311 calls for city services. Thank you for your service to the District.
#WeAnswerTheCall
#HeroesInHeadsets
#DCValues
DC 311 is here to help all residents - even our little ones!
Thank you for being a great neighbor and doing your part to make DC a safer place to live, work, and play! ❤️
Came back by today and the 5 yr old was so excited - “Mom! The
@311DCgov
fixed it and I helped! I helped fix the city mom!!!” 😍
Thanks for the new bumpies!
Today is
#NationalTreeDay
! 🌳
Submit a Service Request for Tree Inspection, Pruning, or Removal via the Mobile App, 311 Online Portal, on Twitter, by Text, or by Phone!
311 Chief Walker reads a letter of appreciation from
@dcdmv
Director Gabriel Robinson to the incredible 311 team at our PSCC work site. A great way to round out an amazing
#CustomerServiceWeek
!
@s4xton
Thank you! We have notified the DC animal care and control office who has been out to check the turkey, because the turkey is in good health and does not pose any threats animal control will continue to allow the animal roam freely.
It’s National 3-1-1 Day! 🎉🎊🥳
There’s a 311 virtual ‘party’ underway with cities across the US, Canada, and Panama! To all our 311 colleagues, we say
#ThankYou
for being the gateway to city services. TY
@citibot_io
for hosting!
On Saturday, March 11, we celebrated
#311Day
! Thank you to Deputy Mayor Appiah, Director Foster, Charles Garris and the
@dcdpr
CRANK program, our DC 311 team, and members of the community for joining us at the OUC for an incredible afternoon.
#311Day
#WeAnswerTheCall
Meet the DC 311 Social Media Team! This team of customer service superstars respond to your requests for city services submitted via Twitter. No matter the platform, DC 311 is here to help!
Your DC 311 Social Media Team is expanding! Today, the team participated in a refresher training to ensure that we are always meeting the needs of our residents.
#WeAnswerTheCall
Congratulations to Ms. Bessel Brown and Ms. Mary Cureton on their retirement after 11 and 33 years of service. Both were instrumental to the success of DC 311. Thank you for your innumerable contributions to the OUC and to the residents of the District. We'll miss you! ❤️
It’s important to hear directly from the people we serve! Thank you
#Ward7
and
#Ward8
residents and community leaders for your participation in
@OUC_DC
’s first virtual town hall.👏
#weanswerthecall
In partnership with
@CleanCityDC
and in celebration of Earth Day, 311 Chief Marcellus Walker Jr. joined community members in
#Ward8
over the weekend to participate in
@MayorBowser
's 2023 Spring Cleanup!
Today, DC 311 joined our public safety and service partners for a blitz in
#Ward7
to address the concerns of ANCs and neighborhood leaders. We remain committed to meeting residents where they are and connecting them to the services they need.
#SaferStrongerDC
#WeAnswerTheCall
Representing SMD 1B12 and beautiful
#Ward1
, meet Commissioner and DC311 Super User of the Year, Sabel Harris who was officially sworn in on January 2, 2021.
To view her full profile, visit .
#DC311AnswersTheCall
@sabelharris