Usermind
@usermindinc
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Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform
Seattle, WA
Joined July 2013
.@usermindinc has been acquired by .@Qualtrics ! We’re excited to further accelerate our mission of creating experiences that people love as part of the Qualtrics family. Read more here.
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Customer segmentation is no longer enough. Audience orchestration allows you to improve a campaign journey so that it recognizes and aligns with customer intent, while bringing clearer definition to your audiences - read more here:
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Missed our webinar on how to reimagine the CX through Journey Orchestration? Here’s a link to the recording #journeyorchestration #cx
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Thinking of journey orchestration? Do not wait for the perfect data or cutting edge systems. Start now with the existing data and tools to reap the retention benefits of orchestration. Here's how: Let us know what you think in the comments below :) #CX
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Where to begin with journey orchestration? The answer is “pick a place for improvement.” Read more here: #journeyorchestration #customerjourney #CX
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Usermind enables enterprises to transform how they interact with customers and creates customer relationships that are happier, more loyal and more profitable. Download our free whitepaper and find out how.
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Interested in learning how industry leading brands are leaning into digital and personalization at scale to improve lifetime value and loyalty? Watch our webinar on demand! .#CX #customercentricity #digital #digitalexperience #personalization
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Do you feel like your customers are going through disjointed, impersonal, and painful to navigate experiences? In our open access white paper you can find out how to enable different technologies to work in harmony to deliver highly personalized journeys!.
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Fully implemented personalization can unlock up to 30% increase in retention near-term. Here's how you can start with designing and delivering tailored experiences that reach contextually the right user at the right time. Let us know what you think :)
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In case you have missed our amazing CEO's discussion with Cisco, Sykes, and McorpCX about the most important CX trends in 2021 and beyond, watch our webinar on demand #cx #customerjourney #customerexperience.
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How customer centricity has changed from a buzzword to a business imperative? Watch our webinar on-demand! .#cx #customerjourney #digitalexperience
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Join us on May 6th at 11:00 am PST to discuss how to change and improve the customer journeys to deliver long-lasting experiences!
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Interested in learning how to strategically leverage data to transform the customer journey? Join the executive webinar jointly hosted by Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind
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Bryant Hoopes, VP of Customer Success, joined the advisory board of the first master’s program in CX management in North America at Michigan State University. This is a major milestone in customer experience education and we're thrilled to be part of it!
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Join Michel Feaster, CEO of Usermind, and Rowan Trollope, CEO of Five9 as they discuss reimagining the customer experience through journey orchestration.
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Interested in knowing what the new wave of CX looks like? Watch our discussion with Cisco, Sykes, and McorpCX: Entering CX Wave 4 - ON DEMAND
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Join us on May 6th as we discuss the importance of the customer journey and how to leverage the right data at the right time to create extraordinary customer experiences! Register now:.
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Customer centricity - a buzzword or business imperative? Join us on tomorrow to discuss practical steps that you can take to accelerate your digital transformation.
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We are happy to share that Bryant Hoops, VP of Customer Success at Usermind, will join the advisory board of Master of Science in Customer Experience Management at Michigan State University!.
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