Zendesk WFM (Tymeshift)
@tymeshift
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Tymeshift is now Zendesk Workforce Management! Follow us at @Zendesk for the freshest WFM updates!
San Francisco, CA
Joined August 2012
Big news! 🥳 Tymeshift has become @Zendesk Workforce Management, bringing you the latest advancements to boost your WFM strategies. Learn more:
zendesk.com
Maximize team efficiency with Zendesk’s AI powered workforce management software: manage costs, schedule effortlessly, and boost agent productivity. Try for free today.
🤔 What is workforce management? And how can Zendesk WFM help your business succeed? https://t.co/EdGqqEYRGT ✅ Have the right people in the right channel at the right time, reduce overhead costs, and improve employee satisfaction and productivity.
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Soft Skills get a bad rep, possibly because of their name. But it’s the first thing we look at when hiring, and this is why. https://t.co/IUuMboS2yk
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A brief recall: Soft skills are essential, not "soft."
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.@Tymeshift was made for Zendesk. With AI-powered forecasting, automatic agent scheduling, and real-time reporting, you can create more seamless experiences for your support team and your customers, all within the Zendesk platform: https://t.co/8WcMGCtx8E
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We are happy to announce @Tymeshift is now a part of Zendesk, bringing AI-powered workforce management to all our customers. This acquisition furthers Zendesk's commitment to offer innovative omnichannel and AI capabilities powering exceptional CX: https://t.co/YRBx4RdApY
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Good morning early birds! Here's some morning motivation :) what's one thing you want to tackle today? #mondaymotivation
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It's nice to keep things interesting during my Monday mornings 😴. That's why I play a little game called 'How Many Things Can I Forget Today?' Coffee, meetings, muting myself - the possibilities are endless! And we even got a playlist for that! 👉
open.spotify.com
Playlist · tymeshift · 16 items · 2 saves
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Looking for ways to improve your peak season planning? 🎯 Discover how Alan Pendleton, CEO and Co-Founder of @arena_cx can help you with effective workforce management strategies.👉
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Okay, maybe we couldn't resist testing the new AI Adobe Generator...
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🚨 Product Update Alert 🚨 Tailor your forecasts to your preferred channels and teams, and make data-driven decisions with confidence! https://t.co/NeA2ovAmmv
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🧩Agent Activity: More editing visibility - Whenever you go to edit an agent’s activity, you’ll now see a note of the last user who made changes and when they were made - Start Day and End Day are now prominently displayed, helping you avoid overlapping times
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👥Agent Status: Easier to gain valuable info - You can now see Adherence Duration in Agent Status, not to mention you can sort this column too! - While you’re there, check out the new filtering parameters to easily see your team’s adherence status
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📊Reports: two words — Adherence Metrics You now have new Schedule Adherence Metrics to use in Reports - Adherence Rate - In Adherence Time - Out of Adherence Time
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New #CXTrends research identifies five ways consumers expect AI to radically change customer service, and how your business can be prepared: https://t.co/pkGgT4Z9cF
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Don't let things get out of your control... #LifeHappensWhenYouDontForecast 👉 https://t.co/4t647ktH4x
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🚀 Propel your CX career to new heights with these 5 essential tips 👉
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Roses are red, violets are blue, it was bound to happen, now AI writes poems too.
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✨Remember: Creativity is an essential skill for all the work you will do.✨
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