We're trying a new model for training #ProductManagers with the @APMToronto program I just published "Crossing the PM Career Chasm" about getting this off the ground :

Greta Thunbird is proud to announce the hatching of (give or take) nine baby ducklings. Mother and ducklings are doing well.

Introducing Greta Thunbird, the duck who lives on our deck now.

If you're a tech entrepreneur in Toronto with an idea for a new business someone wants to give you a $10k grant to get started #Toronto #startup #StartupsVsCovid19 #techTO

Some honest-to-god monster(s) broke into my friend’s childcare facility and smashed a safe haven for kids into smithereens. If you’re someone who could use coworking or childcare, consider buying a day pass for @the_workaround as they recover.

On point advice from @ZJHadley on making the annual review cycle less painful: “The Secret to Not-so-Scary Performance Reviews” https://t.co/Oy9ftZq4Ga I can attest she is adept at providing regular critical feedback 😶📈

Every cook should have MSG granules in their spice rack. In moderation it's a game changer...and why my gravy is so good

Our next event is on Oct 30! Discussing Toronto's product consultancy ecosystem with @savagetweets (@connectedio), @tomwalsham (@TWG), and Jack (@rangleio). Buy your tickets now! 😃 https://t.co/YUqpjKF9YQ

This Wikipedia article on the "town of Flin Flon" is some of your best work @tomcreighton

Obviously a small sample size, but both companies are operating in highly competitive markets, and support remains a differentiator that many have already written the playbook for.

Foodora: Delayed chat queue. Manually paste unreadable order id. No way to get back to chat in app. Upload photos by email. Radio silence. No indication they intend to do anything but "work with the restaurant". 2 hours. Support Philosophy: Obfuscate and deflect until you give up

Wayfair: Automatically determined the order, pulled review photos and account from my caller ID. Led with immediate replace or recompense attitude. New table on the way within 10 minutes. Support Philosophy: Deliver the value we promised

A Tale of Two Support Chats: Tonight I received a broken table from @WayfairCanada and an incomplete/spilled order from @foodora_ca ...

Hey aspiring APM's! I get similar questions coming in about @APMToronto coming in, so thought I would answer a couple of FAQ's in this thread. #apmtoronto #productmanagement

PM is an awesome job: make big decisions about the product, often be the face of it in presentations/meetings, etc. I haven't been one for years now and have since led almost every other function, so I feel like I can share a different perspective freely... PM is the worst job:

Thinking about productivity and its tools * Your email is what *others* think you should work on. * Your Todo list is what *you* think you should work on. * Your calendar is (usually) what you *actually* work on. How much do they overlap in your world?

Leadership is more than a position of hierarchy. Transitioning into or levelling up in a leadership role? Join us at Leadership Career Paths to learn from a panel of experienced leaders like Maria Pereda, @tomwalsham and @iamandreaop 🙌 https://t.co/mlecDzfzkK

Fantastic overview of @TWG's User Research practice from our friends at @UXRCollective I highly recommend their upcoming Strive conference - June 6-7 - for those building modern UXR teams. https://t.co/LW82fBjH4g

After 15 years of complaining about it there's finally an option to watch every Premier League game online in Canada. Legally. 🎉