Matt MacInnis
@stanine
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COO at Rippling, Angel Investor, Daddy
San Francisco, CA
Joined May 2007
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Just spent another week in amazing, crazy Bangalore. I naturally compare it to San Francisco, where the political, economic and infrastructural struggles have deep parallels.
You see, one spends a lot of time in traffic in Bangalore, so one has time to think:
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Thank you to the city of Bangalore for helping me appreciate the smooth flow of traffic in SF. I'll never complain again.
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Fuck.
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I tweeted this 35 months ago, and the only thing that has changed in Google Slides is that the buttons are now rounded.
I assume there is, in total, one part-time intern working on
@Google
Slides.
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PSA: If the whiteboard marker doesn't write, it will not magically start writing tomorrow if you return it to the whiteboard ledge. 🖍
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Entrepreneurs: you do not need to return funds to your seed investors if things don't go as planned. Negotiate something for yourself, and forget us. Seed investors are honestly fine with $0. It's in the budget.
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Lots of early companies looking for a landing pad rn. To the founders, plz remember:
- Your seed investors expect $0 from their investment
- Acquirers will probably not keep your product alive, even if they say they will
- You will be highly valued for having tried and failed
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@Rippling
6/ Transplanted populations fail to form a sense of ownership over their cities. In Bangalore, as in San Francisco, most tech workers are transplants. We need to foster pride of place in our cities because without it, there will be no political engagement.
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Today,
@foundersfund
led a $145M round in
@Rippling
at a $1.35B valuation. I’ve been the company’s COO for 5 quarters, and have learned a ton. I thought I’d share three lessons, since
@parkerconrad
canceled our 1:1 to deal with media. 😆 1/7
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Our customers' employees were getting paid. No. matter. what.
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Remember that every company you hate has genuinely good people working hard, somewhere, to make it better.
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We get thousands of applications every week for jobs at Rippling, and we want to honor every one with a review — but hiring an army of inbound sourcers is super expensive.
Anyone seen any startups using LLMs to go after this problem area?
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I guess I’ll tweet something substantive now that I’m out of the boiler room for a few hours. If you don’t mind, I’ll share just the positive thoughts from my experience of the past 72 hours. It’s mostly about the people. 🧵 1/7
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I received this note from a former employee last night.
It reminded me that there are good reasons *beyond* money to start and build companies.
Business is the best sport.
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Today, I start as Chief Operating Officer at
@ripplingapp
. Looking forward to a long and exciting journey alongside
@parkerconrad
and the team!
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Trump.
COVID.
Wildfires.
9/11.
Anger.
Isolation.
Sadness.
Fear.
Forgive your cranky spouse, your loud kids, your picky boss.
Forgive yourself.
This weekend, compassion.
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Hey,
@united
! San Francisco to
#Bangalore
non-stop was a very good idea. Bring it back? ದಯವಿಟ್ಟು! ✈️
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If your weekend sucks, good news! This one is only 47 hours long.
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Should have added that the product team called me and did a one hour research session (4 people on the call!) after this tweet, which got my hopes up for about two years ...
...
...
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Spent the week in Bangalore with the local
@Rippling
team, which grew to ~300 during COVID!
- Everyone vaxxed, daily testing just in case. Mask-free collaboration.
- Weather is so nice in Sept in B'lore!
- Almost no traffic, holy cow. (Still: cows in traffic.)
- ❤️ this team ❤️
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Is your boss already rich, but still shows up to work and behaves like a competitive maniac?
If so, that's your boss having fun.
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The more startups that fail in a given space, the more likely a winner will emerge. Incumbents generally believe the opposite to be true.
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@tobi
This is so sad. ☹️ "Office centricity is over" means "Getting together every day with colleagues" is over. It means "returning home after a big day" is over. It means work is home and home is work.
I love having an office with colleagues!
And I love having a home without them.
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Imagine if I told my CEO that scheduling meetings was hard, so we gave up on our top priority. These people are stunningly incompetent.
"Scheduling for the committee was a nightmare,” said Supervisor Hillary Ronen, the committee chair.
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(2) Build teams bottom up. Hire doers first, not execs. I used to criticize companies for putting umpteen people under a single manager. Now I get it: employees need to tolerate thin management resources while the company scales up, and that’s OK. 3/7
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Do things that don't scale, but don't try to scale things that don't scale. It's different.
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After watching Joe Biden’s speech, I have decided to vote for him.
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I can't turn on my Christmas lights because AWS. Brave new world.
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If you think the life of a CEO is cushy, consider this: the harder the problem, the higher up it floats. The worst, most unsolvable problems are the CEO's problems; even the smartest subordinates couldn't solve them without his/her involvement. It actually sucks to be king.
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This makes me sad. I was hoping this was heading in the other direction: replacing Walgreens! Ugh.
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We talk a lot about 10x engineers and 10x salespeople, but we'd benefit more from identifying our 10x managers.
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(1) It's been said, but now I get it in my gut: if you have to ask whether you’ve found product-market fit, you haven’t. Like most things, it’s lognormal: better PMF yields way, way better biz performance. At a certain point, most assumptions about how to build a co. break. 2/7
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I just saw our LinkedIn bill for renewal.
I am ready to personally fund any viable startup to take these guys down.
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Free advice:
Think twice about having a child roughly three years before a global pandemic. 🙅
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(3) Let fires burn. Your instinct as a disciplined manager is to survey the landscape and carefully deal with every issue. That is impossible at this pace. Some fires are less important than you think, and they burn themselves out anyway. 4/7
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(4) And a bonus learning, one I knew already: strong culture is a company’s antifragility. Knowing what you stand for, and why it matters, makes the company stronger when it takes a punch. It’s hard to prioritize cultural rituals, but you must, and we do. 5/7
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Lol.. OH today from a CEO (won't say who): "The only thing that gives me confidence is my lack of visibility."
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This set my day off in the right direction. 🥰 People gotta spread more love in this world...
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Yes:
I want to go back to the office.
I want to stop at the gym on the way in.
I want to grab drinks after work.
I want to high five the wins.
I want to whiteboard the problems.
I want to go back to the office.
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@lachygroom
@bling0
@Zoom
@Rippling
Realistically, I can only afford to open up one new competitive front per month
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Let's just start calling them Initial Private Offerings, shall we? Technically inaccurate, but it preserves the all-important acronym.
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There are knives to dodge tomorrow, and Tuesday, and beyond. But the people who got us from Friday to tonight are going to get us the rest of the way. Humans are pretty cool. I guess I'm happy to be one. ;-)
Nighty night.
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@SenateMajLdr
@MineWorkers
@POTUS
More people have been laid off in retail in the last four months than work in the entire coal industry. Can you please do something useful?
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A manager's worst fear isn't a team that's not busy. It's a team that's super, super busy and producing nothing of value.
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“Non-consensual sex” is a misogynistic play on words. Unless we’re calling murder “non-consensual death,” then the proper word is ”rape.”
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People forget that leadership is to management what kicking is to soccer. It is a higher accolade to be a great manager: it implies results.
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@hunterwalk
i don't think being overweight and sedentary is healthy, sustainable or leads to the highest quality, most creative work...
...but man, i do love Oreos
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High-growth startups are the ultimate showpiece of the power of human collaboration. Unfathomable complexity handled gracefully (enough) by an ever-expanding group of individuals.
All of this to say... I love my job!
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Quarterly reminder that our support stats are *still* public, and your non-Rippling payroll provider's stats are *still* not public.
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iOS brags about no bloatware. But I can’t delete:
iTunes U
GarageBand
Tips
Game Center
Find Friends
Music
Videos
Notes
Reminders
News
Maps…
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"People who've not started a biz don't understand the emotional/physical cost. It's the hardest act in business." -Mike Moritz
#fortunetech
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[9:00pm] Oh, I guess I'll just catch up on a couple of emails before I go to b
[11:30pm] ed.
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The exchange of value between me and Gogo on every flight:
Me: I pay you money.
Gogo: I
might
do
s
om
e
th
in
g
i
n
ret
ur
n
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Beware the advice on how to be an effective executive from anyone who has not, themselves, been an effective executive.
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And lastly, there’s the US government. Many thought our leaders would let us down, but they didn't. There are very smart and capable people in both Sacramento and DC. There is a lot to fix about our government, but it’s still the best one on earth, by a very wide margin. 6/7
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2/6 As
@Cdixon
points out, they are neither “tech stacks” nor point solutions.
http://t.co/eFUBnFimw2
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And here I was thinking these charts were supposed to be INVERSELY correlated ha ha ha silly me
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The utter illogic of San Franciscans wearing their masks outside and taking them off when they walk into a restaurant. 😐
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Can't wait to visit
#bangalore
in the fall and see all of our snazzy new billboards — our India-based team is such a superpower for
@Rippling
!
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I’m Canadian, and I’m staying here. I’m going to make things better. I want more Canadians to move here, not the other way around. 🇨🇦🇺🇸
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FWIW, we have had 172,074 applications to Rippling so far this year, the vast majority in engineering and sales.
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Ugh.
This feels like a scratch ticket with 50 squares, and I'm only allowed to scratch one per hour, and I have to use a really short fingernail.
And the prize is "everything I fucking care about."
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@rdf004
@Rippling
@parkerconrad
This is why we don't have a 1-800 number.
It's not because we don't want to talk to you; it's because we want to do this instead!
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WHY is SF suing Exxon??
Fix Muni!
Fix homelessness!
Fix housing!
Fix education!
Or lower my taxes.
Just do something USEFUL, please.
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Remember: in business, the goal is not really to win, but to never lose.
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