Simon Crofts
@simoncrofts
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Client services director @BigButton, CFR @officialwmas, ST @WestMerciaSAR, First @IAMRoadSmart
UK
Joined June 2009
Fantastic observation shift with @OFFICIALWMAS a few weeks ago. Thanks so much to the wonderful crew on 007! #CFR
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I realise @Ryanair won’t care, but the experience at BHX with a member of their staff was the worst I’ve ever had. So incredibly rude I was gobsmacked. I assume they’re incentivised to charge (con) customers for bags that are within the size they’ve already paid for?
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Thank you so much @British_Airways. Our 20th Anniversary and upgraded to First! So much appreciated. #concorderoom
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Thank you to all the people working through the night in a storm to get our power back up. Unsung heroes. @nationalgrid
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What happened to @OctopusEnergy? They used to have such great customer service. I guess they’ve grown and it’s all about the money now. Tough to scale and keep that service.
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Never meet your heroes. A huge fan since I was a kid but only recently flown due to a status match from BA. The experience as gold tier with @VirginAtlantic so far has been terrible! Such a shame. Avoid.
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20 years since I got a free upgrade with BA so feeling very grateful! Pyjamas! Thanks @British_Airways
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Volunteer f’ing at child runners at @parkrunUK this morning with a race director that didn’t seem to care!? Shocking and completely against everything Park Run stands for IMO. Not the right people for those roles clearly.
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