🚀 Big news: We’ve raised a $15M Series A to build the most collaborative, AI-powered platform for the new era of B2B customer support. Support is evolving – it's no longer just about handling tickets. The way teams work with customers is shifting from:.📧 Email to real-time,

Another week, another batch of great support and success roles. Here are our top picks of the week ✨👇. AI Technical Support Specialist // @OpenAI // SF.Technical Support Engineer // @todylsecurity // Norwalk, CT.Support Engineering Manager - Americas // @ashbyhq // Remote –.

Hellooooo San Francisco 🚀

You're in your support platform 30–40 hrs a week. It should feel good – not just function. Plain is full of “magic moments” – those small details that make support fast, calm, & genuinely enjoyable. Our designer Mitchell breaks it down in this post →

Check out our changelog for full details on this week's releases:

In this week’s changelog: two big updates to help your team run support more smoothly 👇. 🧠 Workflow rules now support multi-conditions, AND/OR logic, negations & more. 💬 Slack workflows can now start threads in Plain (perfect for bug reports & feature requests)

The team at @integral_xyz_ just launched their new Help Center – built on @plainsupport ⚡️. → It’s fast, easy to update, and powered by AI to surface the right answers. Not just a knowledge base – a real support system that scales.

Humans of Support 0️⃣4️⃣9️⃣. Behind every support request is a person. In our Humans of Support series, we celebrate the people who inspire us. Today, we're featuring Mitchell Saunders - Senior Enterprise Customer Support Executive at @cryptio_co. Here's his story 👇. ⚡️ What first

Learn more about our recent release of escalation paths here:.

Escalate and assign your support requests to the right team and the right person – every time – with just one click.

Huge congrats to our friends at @composiohq on their raise last week 🚀.

These updates make it easier to structure how support works across your team – and automate how work gets assigned, routed, and escalated.

You can now reflect the structure of your teams in Plain – and build workflows that match how work moves across them. These updates make it easier to manage and route support: .🧑‍🤝‍🧑 Teams: Functional groups like Support, Success, or Engineering that you can assign, notify, and

Learn more about our Help Center:

Ever find yourself writing a great response and thinking “this should be in our docs”?. Now it can be. Automatically generate Help Center articles as you work – so your team doesn’t have to answer the same question twice.

Our Help Center is built for speed – quick to set up, and even quicker to value. With our Edit with AI feature, updating help articles is faster than ever. Just drop in the key points you want to cover, and let AI do the heavy lifting – whether it’s expanding sections,

Another week, another batch of great support and success roles. Here are our top Plain picks of the week ✨. Customer Success Manager // @plainsupport 👀 // SF.Community Engineer // @n8n_io // Remote (Europe).Technical Support Engineer // @laravelphp // Remote (CET).Senior DevOps.

RT @tinybirdco: We built a pipeline that:. 1️⃣ Streams @plainsupport events to Tinybird via webhooks.2️⃣ Processes and cleans events with S….

Check out today's changelog for full insights:

📊 Support volume heatmap: Spot peak hours and staffing gaps at a glance. 📆 12 months of data: Zoom out with 6-month and 1-year presets. ⏱ Flexible granularity: View data by hour, day, week, month, or quarter. 🔍 Thread-level drilldowns: Click any data point to inspect the.

📊 From “what’s happening?” to “here’s why – and what to do next.”. We just rolled out big upgrades to Reporting in Plain, built for support teams who need real insight, not just surface-level stats. A quick look at what’s new 🧵