Today, we’re announcing @14__ai, the Cursor for customer support. Customer support is evolving fast. The old model - humans triaging queues in clunky ticketing systems - doesn’t scale. And slapping an AI layer on top of legacy tools doesn’t cut it anymore. We can do so much

I code every day. Not because I have to. And I came up with the best analogies I could think of, as to why I do: Musicians practice scales. They don't expect to write a hit song every day, but it keeps their hands and instincts sharp. Chefs taste everything. After thousands of

We made it into US (F25 batch) Our group partner is Jerome Powell.

A few lessons from building agentic support systems: - Ship early. Don't over-engineer. You won't get it perfectly right from the get-go. What matters is getting real data flowing in, and iterating quickly based on that. - Review and QA ruthlessly. A tight human-in-the-loop

Excited to announce a game-changing employee benefit: We now offer free hitchhiking to work. Any employee can now simply go outside, stick their thumb out, and someone will probably pick them up, completely free, and drop them off somewhere near the office. Early results are

Announcing our Telegram integration. Your support agent now replies faster than your dealer. We’re working with fintech customers running support through Telegram, adding it to our growing bag of platforms. Excited to share more soon...

Just "use @EffectTS_"; 🤣

Pasta Ventures has officially raised $6.5M for Fettuccine 2

A little-known founder hack: If you marry your cofounder, you can officially call your startup a family-owned business. I get a lot of questions about what it’s like being married to my cofounder @michaelfester, running a company and living together. I’ll spitball a few

How a customer support agent sees the world

👋 from TikTok HQ! Had an amazing time with Francis working on our https://t.co/v3pXzTmeID TikTok integration. *and encouraging us Helping B2C companies deliver faster, smarter support right where their customers already are. And wanted to personally thank them for all the

AWS hosts the ‘Is AWS Down?’ site.

Welcome our newest founding engineer, Matthew Habtezgi! 🎉 🖥️😎 We asked what he’d buy if we gave him $500 to decorate his desk. He said: “Mac Mini M4.” That tells you just about everything you need to know. Matthew loves to build, fix, and tinker. His idea of a good time is

Honestly tempted 😂

Keyboards will be in museums in 100 years. So we threw the first-ever speed typing competition in @TECHWEEK_ history. That’s how we do things around here. If you want another reason to feel insecure, come watch these people type. They’re probably accelerating the evolution of

For everybody scared to come to our house - here’s the footage they don’t show you.

SF has the brains, the money, and the ambition to be a utopia for innovation, yet a short walk from a billion-dollar office takes you past tents and broken sidewalks. I don’t have the answer, but the contrast still makes me wonder what would happen if we put the same energy

In the U.S., dreaming big is an asset. After my last startup was acquired by Sonos, I had a choice: Stay in Europe, or build my next company in the U.S. With @marieschneegans, we chose @ycombinator and the U.S., and haven't looked back. The difference is night and day. In

Today, we're announcing our $33M Series A led by Dawn Capital. Oneleet is ending compliance theater by making companies genuinely secure. Compliance follows automatically. Here's our story. 🧵