Today, we’re announcing @14__ai, the Cursor for customer support. Customer support is evolving fast. The old model - humans triaging queues in clunky ticketing systems - doesn’t scale. And slapping an AI layer on top of legacy tools doesn’t cut it anymore. We can do so much

Marie Antoinette learned the hard way what bad customer support feels like. Your customers ask for bread. You tell them to eat cake. You lose your head. Listen to your customers.

Join millions who have switched to Grok.

Poker night for founders. What could go wrong?

happy 14th, intercom. grandpa’s still got it.

What’s it like starting a company with your life partner?. Is this our board meeting or Sunday brunch?. For us, it’s been one of the best decisions we’ve made. We’re deeply aligned on values, ambition, and what we want to create in the world. And we’re incredibly

The original AI agent. Never forget. If you get this reference, you qualify for the “back in my day” discount

Early-stage founders know they should stay close to customers. Listen deeply. Ask questions. Understand their pain. But there’s a trap: building everything customers ask for. It feels like you’re being responsive. In reality, you end up with five different products for five.

Last week I gave a talk at the Support Driven conference in Las Vegas. As a newcomer in a space dominated by Zendesk and Intercom, I didn’t expect a packed room. Customer support conferences have usually been about metrics like ticket deflection rates and CSAT scores, not topics

RT @marieschneegans: Lately I’ve been dealing with something I never thought I’d have to: paparazzi showing up to my house. I don’t know w….

Being a second-time founder is a completely different game. As a second-time founder, I’m more patient with the process and more ruthless with decisions. I don’t confuse activity with progress. I don’t chase complexity. And I’ve learned that the hardest part isn’t building the.

Does anyone else’s team mates show up at the office (and my house) like it’s a laundromat?. At least the swag stays clean, I guess. @maya_czn 😅

Prompts for customer support agents have a tough job. They don’t just need to produce a useful answer, they need to do it consistently, in a way that reflects your brand voice, policies, and evolving company knowledge. For every customer inquiry, however formulated. That means.

Totally underestimated Great Wall of China’s security

RT @realsohamparekh: Effectively immediately, I will no longer write a TS application without @EffectTS_ . @michaelfester first introduced….

I’ve been telling people, @EffectTS_ will make you crazy productive. Case in point:.

We talk to customers everywhere. And when I say everywhere, I mean in the back seat of an Uber in Vegas.

POV: the AI agents are coming.

Just wrapped up my talk in Vegas about prompt engineering for customer support. We covered how LLMs actually work, how to structure system prompts, and how to keep AI agents from confidently making up policies your company’s never heard of. And because it was Vegas, I’m

Landing in Vegas as a French person is wild. Step out of the cab, see the Eiffel Tower, think: “Finally… home.”. Then you smell the air, realize the Seine’s been replaced by a Bubba Gump Shrimp, and Spider-Man is screaming at you in 105°F heat. The @14__ai team's in town for