14.ai
@14__ai
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Zendesk alternative built from the ground up for AI agents. The Cursor of customer support. YC W24
Joined May 2025
And just like that, support was never the same.
Today, we’re announcing @14__ai, the Cursor for customer support. Customer support is evolving fast. The old model - humans triaging queues in clunky ticketing systems - doesn’t scale. And slapping an AI layer on top of legacy tools doesn’t cut it anymore. We can do so much
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What happens when you mix YC founders, a ping pong table, and questionable grip strength?. You get paddle showdowns, late-night brainstorms, spontaneous pushup bets, and typing competitions at midnight. Huge thanks to everyone who came out Saturday - what a night!. Co-hosted
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Happy Friday! We had a make-your-own spring rolls lunch courtesy of Pinkie 🥗
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Your AI agent can say “Let me check on that.”.Now it’s time to make it actually check. Join us for our next workshop where we'll be sitting down with @Golf__mcp CEO @wojciechblaszak to talk through what MCP (Model Context Protocol) actually is, how companies are using it, and
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RT @michaelfester: What happens when you mix Claude Code, Cursor, and Thai food?.Come find out in two weeks. For engineers building or e….
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The bots are taking over support. Someone should probably check their work. Just wrapped our AI support QA workshop. Highlights:.- AI can be wrong. Loudly. - You need a rubric. - “Did the bot hallucinate?” is now a real QA metric. Thanks to everyone who joined, and to
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RT @marieschneegans: A closer look at the trophy from our typing competition. We take WPM very seriously.
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RT @michaelfester: Still can't believe people wear company merch on Zoom calls. Like a branded hoodie is really going to close the deal. ….
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On July 30, we’re hosting an intimate evening for support leaders to talk AI, prompting strategy, and the realities of modern customer support. Expect thoughtful conversation, tactical advice, and stories from the front lines over sushi bowls (made by our chef intern, Pinkie )
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RT @michaelfester: We threw a typing competition in SF. Nothing brings engineers together like competitive finger movement. https://t.co/….
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RT @michaelfester: Onboarding at @14__ai starts are baggage claim. Behind the scenes of this week's operation.
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We hosted an engineering dinner on Wednesday with amazing Mediterranean food and a homemade lemon sea moss cake made by chef Pinkie 🧆
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RT @michaelfester: We've seen a lot of startups sending thoughtful gifts, like pizzas and donuts, to their peers lately. We wanted to do s….
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