Mark McKenna @markmckennanhs X Profile

Mark McKenna

@markmckennanhs

Followers

551

Following

2K

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752

Head of Patient and Family Experience at Liverpool University Hospitals. Patient Experience Professional of the Year 2016. Evertonian. All views are my own

https://t.co/vC1ByT7Vvx

Liverpool, England

Joined December 2013

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Mark McKenna

@markmckennanhs

10 years

#proud to be Patient Experience Professional of the Year at #PENNAwards @wuthnhs @WestrayGaynor

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Health & Wellbeing

@LivCCHealth

2 years

Experience of Care Week 2024. Powerful and emotional day at Aintree Hospital. Very interesting stories shared. Thank you 😊 #IamThePatientExperience #PEW2024 @LivCarersCentre @LocalSolutions_ @lpoolcouncil @LivHospitals @NHS

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Mark McKenna

@markmckennanhs

2 years

Fascinating panel discussion @davidfmelia @fionaDmurphy @gilroy19 and others sharing what patient experience means in their role and what their #IamThePatientExperience pledge is @LivHospitals Brilliant insight from Stephen on patient experience for deaf community #PEW2024

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UHLG Quality Improvement Team

@UHLG_QI

2 years

Making our #iamthepatientexperiance pledge. Some of our Qi team have had a great day with our amazing patient experience team, hearing some powerful and wonderful patient stories #PEW2024 #iamthepateintexperience @LivHospitals

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Mark McKenna

@markmckennanhs

2 years

Thank you so much @gilroy19 for sharing your story today @LivHospitals Experience of Care Event & sitting on our discussion panel. Had feedback already from staff, volunteers, other patient reps and charities how powerful they found your story #IamThePatientExperience #PEW2024

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Healthwatch Knowsley

@HWKnowsley

2 years

Healthwatch Knowsley are at Aintree Hospital @LivHospitals today at the Experience of Care Event, looking at the importance of capturing patients experiences of their care.

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Mark McKenna

@markmckennanhs

2 years

Our fabulous “Two Ali’s” talk about the different ways we capture patient feedback @LivHospitals , including the invaluable joint working with @HWatchSefton @HW_Liverpool @HWKnowsley #IamThePatientExperience #PEW2024 @davidfmelia @fionaDmurphy

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Mark McKenna

@markmckennanhs

2 years

All set up ready for our Experience of Care Event @LivHospitals Over 160 staff, volunteers, patient/carer reps and charity reps signed up to attend to celebrate #PEW2024 @davidfmelia @fionaDmurphy #IamThePatientExperience

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Mark McKenna

@markmckennanhs

2 years

What a wonderful and inspiring day to make 10 years of #sethslegacy Thank you so much @lgoodbu for being you 💜

Lesley Goodburn

@lgoodbu

2 years

A huge thank you to @CateTriner @susan_buttress @markmckennanhs for all your organisation and logistics expertise and @macmillancancer @LivHospitals and @LivUni for making tomorrows event possible to mark the 10th anniversary of Seth's death #sethslegacy

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Mark McKenna

@markmckennanhs

2 years

Privilege to be there for launch of “YOU, ME & TTP” film. Amazing film showing impact TTP has on lives of patients. Inspirational how TTP patients act as community to support each other & provide hope. Loved speaking to patients afterwards @davidfmelia @TinaDuttDr @LivHospitals

Tina Dutt

@TinaDuttDr

2 years

A sell out @LivHospitals for the launch of our patients’ very own short film “YOU, ME & TTP”. Delighted to share this unique event with a shower of special guests:Liverpool’s High Sheriff, UK @TTP_Network Lead,senior Trust leaders and such brave and inspiring patients+families🩷

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Mark McKenna

@markmckennanhs

2 years

Glad to be an expert speaker today at the Customer Experience Live Show 2023 talking about elevating patient experience to achieve excellence. Lots of synergy between patient experience and customer experience #CXLiveTweets @CXLiveTweets @LivHospitals

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AliCrawf

@alicee1500

2 years

Fabulous Kate our amazing volunteers our patients loving the activities @LivHospitals @markmckennanhs @natalie_brockie @SamWestwell @racsmi123

Kate Braithwaite💙

@KateBraithwait5

2 years

As part of QI project to reduce falls, our lovely volunteers June and Barbara are playing quiots with patients on 7D @LivHospitals today. Next up is bingo with HCA Annie @TalbotCrosby @racsmi123 @alicee1500 @davidfmelia

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Lesley Goodburn

@lgoodbu

3 years

Today we launched the @HopeNetworkNHS storytelling academy with the most wonderful group of storytellers thanks for coming @markmckennanhs @karenjataylor @MrCChurchill @Vanessa_Flower @dr_brin so many others we started with bronze and decided to co produce what platinum might be

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Sandra SmithMND

@SandraSmithmnd

3 years

Come and support the walkers on route around Merseyside #Roads4Rimmer 26th March 2023 @Redsmail RT to raise awareness @Liverpoolindie @KevinThorp11 @SusanNugent2 @AlanHarrison60 @LeoMarmir @AntrobusN @Faulkne99553264 @ladieswwfc @Liverpool_CFA @TheShewsy @markmckennanhs

Mike Wilson*

@Redsmail

3 years

#Roads4Rimmer is this Sunday. 160 walkers covering 21 miles on Merseyside for @DarbyRimmerMND. £23k raised so far in tribute to co-founder Chris Rimmer. Just need decent weather now. MND isn’t incurable, it’s just underfunded. #AttackMND @philclark99 @GranadaReports @ajq87 @lfc

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Storytelling in Health

@StorytellingSIG

3 years

Looking forward to next weeks webinar with the people directorate and safety on the links between staff experience patient experience and safety interesting historical data @HopeNetworkNHS we need your input into next steps make sure you are there to shape the future work

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Mark McKenna

@markmckennanhs

3 years

Absolutely @alicee1500 These are the most challenging of times but this is when our plans will make the biggest impact for patients, families, staff and volunteers 💙

AliCrawf

@alicee1500

3 years

Patient experience @LivHospitals @markmckennanhs great meeting today look forward to putting all out plans in place @SamWestwell @LynnLenno @racsmi123 @TalbotCrosby

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Ruth Evans MBE at PEN

@PEN_NEWS

3 years

Good luck to all of the shortlisted finalists in our Support for Caregivers, Friends and Family Award category! #PENNA22 #PatExp ✨✨ @BHRUTchaplains @BHRUT_NHS @mariecurieuk @MarieCurieSE @missyswife @DCHStrust @LivHospitals @PHU_NHS

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Ali Germain-Martin

@AliGermainMart1

3 years

So proud to be here and that our regional Carer passport at LUHFT has been shortlisted for a National award #PENNA2022

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Sandra SmithMND

@SandraSmithmnd

3 years

Please RT to raise awareness or Sponsor @DarbyRimmerMND @Redsmail @MNDPatients @TheShewsy @MarineWFC @markmckennanhs @stromi @AlanRedKelly @williamshankly @leeadamson2009 @Stockyjuniorsfc @bigbaddoctor @BR03ENO @charitybegin4 @JohnAda10163823 @ChrisJohnsonQPM @MndNavigate

Darby Rimmer MND Foundation

@DarbyRimmerMND

3 years

We would like to invite companies to become ROADS FOR RIMMER (Mar 25, 2023) stage sponsors. For £100, you can get their name on our t-shirt and logo on our banner. Help @DarbyRimmerMND support those with MND round the country. Full details at https://t.co/Z1D0VFbu5e. #AttackMND

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NHS University Hospitals of Liverpool Group

@nhsUHLG

3 years

Our New Royal Hospital will being opening on 28 September and we need volunteers to help our patients and colleagues find their feet in the new building 🥰 If you'd like to help #TeamLUHFT, please get in touch ➡️ volunteer.enquiries@liverpoolft.nhs.uk

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Barbara Jack

@barbarajack14

4 years

Participation Request: Have you had contact with the Hospital Chaplaincy & Spiritual Care Teams during the pandemic? We would like to hear from you, please complete our short survey https://t.co/iWau6zd2YI. For more information https://t.co/PX1rIN6rT3 @pandaclare @Kate_Marley1

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