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We’re @Text_HQ, creators of LiveChat, ChatBot & HelpDesk. Now, say hi to Text App — next-gen customer support. ✦ https://t.co/UBl6IM3OiZ ✦
Boston, MA
Joined December 2009
Have you seen your team’s favorite workspace? Spoiler: it’s not 12 tabs and sticky notes: it’s Text App. Live chat, tickets, chatbots, automation: all in one. 80% less busywork, faster support, happier customers.
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If your year was measured in chats, queues, and follow-ups, we hope the holidays are measured in laughs, rest, and good company. Happy holidays from Texters! @Text_HQ @LiveChat @Chatbotcom @HelpDeskcom PS: This one doesn’t need a reply.
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Prefer reading over watching? Dive into the full STS story 👇 https://t.co/l9Ow3PEfad
livechat.com
Handling 50,000 chats a month, STS needed a support system that could stay fast, human, and reliable under nonstop, high-stakes pressure.
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High traffic. Peak match days. Zero room for slow support. As a leader in the Polish bookmaking market, @STSPolska handles massive customer demand — @LiveChat, @Chatbotcom, and @helpdeskcom help their team stay fast, focused, and human when it matters most. ✔️ 82% chat
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We handled the security checks so you don’t have to worry about them. We’re now SOC 2 Type 1 attested ✅ It basically means: 👉 “Security? Checked. What’s next on my list?” That leaves you more time to focus on what matters most: your customers’ experience.
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"𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙙𝙤𝙚𝙨𝙣’𝙩 𝙥𝙖𝙪𝙨𝙚 𝙬𝙝𝙚𝙣 𝙮𝙤𝙪 𝙡𝙚𝙖𝙫𝙚 𝙮𝙤𝙪𝙧 𝙙𝙚𝙨𝙠. 𝘼𝙣𝙙 𝙣𝙚𝙞𝙩𝙝𝙚𝙧 𝙙𝙤𝙚𝙨 𝙏𝙚𝙭𝙩 𝘼𝙥𝙥." — Katarzyna, Mobile App Lead With Text App for mobile, your business fits in your pocket. Get instant visibility into chats, tickets, and
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December isn’t slowing down. The fixes that still move revenue are the ones 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗹𝗮𝘂𝗻𝗰𝗵 𝘁𝗼𝗱𝗮𝘆. Kuba broke down every blocker and showed how to fix them inside Text App. 👉 Watch now or save for later → https://t.co/E1p2FoJzwm
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"𝙒𝙝𝙚𝙣 𝙩𝙝𝙞𝙣𝙜𝙨 𝙜𝙚𝙩 𝙘𝙤𝙢𝙥𝙡𝙚𝙭, 𝘼𝙄 𝙨𝙩𝙚𝙥𝙨 𝙞𝙣 𝙩𝙤 𝙝𝙚𝙡𝙥. 𝙏𝙚𝙭𝙩 𝙄𝙣𝙩𝙚𝙡𝙡𝙞𝙜𝙚𝙣𝙘𝙚 𝙖𝙪𝙩𝙤-𝙨𝙪𝙢𝙢𝙖𝙧𝙞𝙯𝙚𝙨 𝙘𝙤𝙣𝙫𝙚𝙧𝙨𝙖𝙩𝙞𝙤𝙣𝙨, 𝙖𝙥𝙥𝙡𝙞𝙚𝙨 𝙩𝙖𝙜𝙨, 𝙖𝙣𝙙 𝙝𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨 𝙬𝙝𝙖𝙩 𝙣𝙚𝙚𝙙𝙨 𝙖𝙩𝙩𝙚𝙣𝙩𝙞𝙤𝙣 — 𝙨𝙤
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𝗟𝗮𝘀𝘁 𝗰𝗮𝗹𝗹 🔔 We’re going live at 12 PM ET Kuba, our Customer Success Manager at Text, knows #ecommerce teams inside out, and he knows exactly how customer support can make or break December. Register here to get access: https://t.co/og5Sgqevos
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We get it: the ecommerce pressure is real this time of year. But a few smart fixes can still save a lot of December revenue. That’s exactly what Kuba will walk through on our open webinar. Register here: https://t.co/kwsl0c6JcB
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Staying on top is great, but your feedback is the real win. Your reviews show us the real impact LiveChat has on your businesses, and we’re grateful for every single one. Thank you! This quarter, LiveChat was recognized again across @Gartner_inc Digital Markets: •
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Every customer conversation touches two places: the support platform, and the device it’s handled on. Our tech partnership with @thehexnode strengthens both. @Text_HQ protects the data inside the conversation, while Hexnode is the expert in securing the devices behind it. A
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"𝐌𝐞𝐞𝐭 𝐲𝐨𝐮𝐫 𝐧𝐞𝐰𝐞𝐬𝐭 𝐭𝐞𝐚𝐦 𝐦𝐞𝐦𝐛𝐞𝐫 — 𝐚𝐧 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭. 𝐈𝐭 𝐝𝐨𝐞𝐬𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐚𝐧𝐬𝐰𝐞𝐫 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬, 𝐢𝐭 𝐭𝐚𝐤𝐞𝐬 𝐚𝐜𝐭𝐢𝐨𝐧." — Damian, AI Agents Manager Fully autonomous from day one, your AI agent learns from your content, handles
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Sometimes you wish you could read your customers’ minds just to stop another sale from slipping away, right? 🔮 Well… good news: AI can’t do that (phew!), but it can spot the patterns way before a human ever could. More in the video:
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“𝑻𝒉𝒊𝒏𝒌 𝒐𝒇 𝒊𝒕 𝒂𝒔 𝒂 𝒔𝒆𝒄𝒐𝒏𝒅 𝒃𝒓𝒂𝒊𝒏 𝒇𝒐𝒓 𝒚𝒐𝒖𝒓 𝒔𝒖𝒑𝒑𝒐𝒓𝒕 𝒕𝒆𝒂𝒎. 𝑰𝒕 𝒓𝒆𝒎𝒆𝒎𝒃𝒆𝒓𝒔 𝒆𝒗𝒆𝒓𝒚 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓’𝒔 𝒉𝒊𝒔𝒕𝒐𝒓𝒚, 𝒕𝒂𝒈𝒔 𝒎𝒆𝒔𝒔𝒂𝒈𝒆𝒔, 𝒔𝒖𝒎𝒎𝒂𝒓𝒊𝒛𝒆𝒔 𝒑𝒂𝒔𝒕 𝒄𝒐𝒏𝒗𝒆𝒓𝒔𝒂𝒕𝒊𝒐𝒏𝒔, 𝒂𝒏𝒅 𝒉𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔
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Every ecommerce team hopes for a December miracle. Don’t wait for it — let’s make it happen together. Join Kuba Ruszkiewicz on December 4 at our open Text webinar 👇👇👇 https://t.co/zBdZkQR8CY
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“𝑨 𝒎𝒆𝒔𝒔𝒂𝒈𝒆 𝒄𝒐𝒎𝒆𝒔 𝒊𝒏 — 𝒂𝒏𝒅 𝒊𝒕’𝒔 𝒎𝒐𝒓𝒆 𝒕𝒉𝒂𝒏 𝒋𝒖𝒔𝒕 𝒂 𝒄𝒉𝒂𝒕 𝒃𝒖𝒃𝒃𝒍𝒆. 𝑰𝒕 𝒂𝒓𝒓𝒊𝒗𝒆𝒔 𝒘𝒊𝒕𝒉 𝒇𝒖𝒍𝒍 𝒄𝒐𝒏𝒕𝒆𝒙𝒕: 𝒑𝒖𝒓𝒄𝒉𝒂𝒔𝒆 𝒉𝒊𝒔𝒕𝒐𝒓𝒚, 𝒑𝒓𝒆𝒇𝒆𝒓𝒆𝒏𝒄𝒆𝒔, 𝒄𝒂𝒓𝒆 𝒍𝒆𝒗𝒆𝒍, 𝒂𝒏𝒅 𝒆𝒗𝒆𝒏 𝒔𝒆𝒏𝒕𝒊𝒎𝒆𝒏𝒕.” —
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Your December traffic is growing — but are your sales keeping up? Last chance to crash your Q4 targets 🚨 Join @Text_HQ for a free live webinar on how to convert visitors into buyers. You’ll walk away with practical, ready-to-use tips that can make an immediate impact on your
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Imagine always nailing the right answer the moment someone texts you. That’s what Text App does for your support team. With full context from every chat, ticket, and past interaction, agents can reply instantly, accurately, and confidently. With Text App, your team can: ✦
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"We know many of you see that opportunity. We also know adopting new technology can feel complex. And we know the last thing you need is yet another tool." — Filip, our CPO Filip shows how Text App brings chats, tickets, and messages together — fast, smart, and simple.
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