Jake Stauch
@jakeserval
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Founder & CEO @Serval - AI Agents for IT Fmr product @VerkadaHQ, founder @NeuroPlus.
San Francisco
Joined May 2019
I really love this post by @patrickachase, which perfectly encapsulates how Serval is reimagining ITSM in the age of AI. We've taken an unconventional (and more difficult) approach by building the entire ITSM platform - not just an AI chatbot - and embracing code generation as
Every platform shift creates a chance to rebuild massive software categories. In ITSM, that shift is happening right now from tickets to AI agents. @alexbard @jordan_segall and I couldn’t be more excited to partner with @getserval for their Series A. Here’s more about the
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After doing a lot of customer interviews asking the standard “What's your biggest pain point?” question and not getting anything interesting, @jakeserval started asking: “If you could hire somebody today to just sit next to you and do work for you, what would you have them do?”
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Had a great time chatting with @brettberson at @firstround
Seek out the hard things. It’s so much harder for somebody to come in after you when you decided to go hard early. That was @jakeserval’s biggest takeaway from his years at Verkada. It’s a lesson he’s applied relentlessly @getserval, whether it’s building enterprise features and
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My house was one of the first install sites when Verkada was expanding into alarm products, and I remember being struck by how product lead @jakeserval came over to do it himself. After 4+ years he and his co-founder Alex McLeod left Verkada to build an AI platform for IT teams
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We’re excited to announce our partnership with @jakeserval, Alex McLeod, and the Serval team as they raise a $47M Series A. Serval’s AI agents resolve employee requests instantly, automate repetitive tasks, and even generate new workflows based on historical data. The results
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So great to partner with @generalcatalyst from the very beginning
.@getserval is building AI agents that can automatically resolve over 50% of IT tickets, transforming how enterprises manage their most essential infrastructure. That's why we were the largest check in Serval’s seed round and are now investing in their $47M Series A. Co-founders
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NEWS: AI agent for IT company Serval raises a $47M Series A, led by @Redpoint with participation from @firstround, @generalcatalyst, and others
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@getserval @Redpoint @firstround @generalcatalyst @BoxGroup @bessemer Thrilled to be working together!
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Today we’re announcing Serval's (@getserval )$47M Series A, led by @Redpoint with participation from @firstround , @generalcatalyst , @BoxGroup, @bessemer, and others. This brings our total funding to $52M. Serval is the AI platform for IT teams, and our mission is to unlock
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Accurate
@HamelHusain 9-9-6 for pre-kids. 10-6+8-12-5;9-12-2 post kids. Not as catchy but it works.
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Salesforce just released their ITSM. This is the PERFECT product for all those IT leaders that want to spend more of their day in Salesforce. For everyone else, there's @getserval .
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With all due respect to my wonderful teammates at Serval… I’ve never been more excited about a new hire 🙂 Tatiana Birgisson is nothing short of legendary, and one of the most highly sought-after GTM leaders in tech. As former VP of Growth and VP of Marketing at Rippling, she
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Serval's workflow builder is incredible. We think customers should use it less. Our goal at @getserval is to AUTOMATE the automation for IT teams, so users spend as little time as possible building workflows. I’m excited to introduce prebuilt, installable workflows in
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The best days at Serval are when we release groundbreaking features that no one has ever seen before. Today is not one of those days, but I’m excited nonetheless 😊 Introducing two new incredibly useful, if not unprecedented, features for our customers: 1. Create ticket Slack
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There’s a shift under way in how enterprises deploy AI. As capabilities improve, the question is no longer “Will this even work?” but “How do we control it when it does?” At @getserval , we believe the answer lies in robust, human‑in‑the‑loop approvals that gate an AI agent’s
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I love this article by Joe Schmidt IV, and couldn't agree more. https://t.co/5Cf3xGKx3k We're already seeing the incredible value forward deployed engineers deliver for customers. Beyond implementation support, FDEs tighten the feedback loop between customers and the product
lnkd.in
This link will take you to a page that’s not on LinkedIn
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