Irit Eizips
@iriteizips
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Top 100 Customer Success strategist since 2013. Expert in helping companies scale CS operations. Offers research, strategy and technology services.
California, USA
Joined April 2009
What is the most common mistake #CustomerSuccess teams make, that has a huge negative impact on value delivery? @iriteizips, CEO of @CSMPractice, gives us all the answers on #TheLaunchStation podcast. Tune in: https://t.co/qu0HxXb7s6
#ValueDelivery #CustomerOnboarding
rocketlane.com
40mins | Irit Eizips, of CSM Practice talks to us about the First Value Delivery framework and how it can be used to identify quick wins for value delivery.
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Tune in to this full episode as Brian Hartley, discusses his approach in hiring Customer Success Managers without industry expertise. https://t.co/kLIk2JoQG5
#CustomerSuccess #CustomerSuccessManager
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Check out tips for preparing for your next CSM interview! #CustomerSuccess #JobSearch
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Incremental improvements and changes are derived by continuously listening to customers, anticipating their needs, and delivering upon them within our @SAP solutions. This means non-disruptive updates, more-precise search results, and real-time answers. https://t.co/z45ovgiFrb
news.sap.com
SAP's Andreas Heckmann discusses the innovative power of continuous updates, AI and machine learning, and real-time support. Learn more.
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Learn how to engage with a customer through a customer welcome call, tune in to the full episode of Global GTM Manager at Box, Sophie Kelly. https://t.co/WjM2YF3JWK
#customerwelcomecall #customersuccess #csmpractice
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The difference between cross sell & Upsell explained. Check out CSM Practice's video! #TikTok
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🎯 CS Ops Team’s Maturity model https://t.co/iM2QctH8EA via @YouTube
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How much should you compensate your CSMs on Upsell revenues? #customersuccess #csmpractice #upselling #upsells
https://t.co/0XSLbReLM4
tiktok.com
Check out CSM Practice’s video.
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Check out this book review with the author Kellie Lucas on my YouTube channel https://t.co/ACy5HKJgdA
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In our micro podcast, see what @IritEizips (CEO, @CSMPractice) says about the evolution of AI in customer success in her discussion with our CEO below. 🎧 Micro Podcast: https://t.co/SNvHT9Fu5y
#CustomerSuccess #ArtificialIntelligence #AI #SaaS #Micropodcast
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Check out our micro podcast as our CEO talks more about why teams might not see the results they hope for from using augmented intelligence for churn mitigation in discussion with @iriteizips (CEO, @CsmPractice) below! 🎧 Micro podcast: https://t.co/gkl9uxKy8e
#CustomerSuccess
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Check out my new video interview with @iriteizips from @CsmPractice on taking the voice of the customer to the next level https://t.co/J49ySpFxqd
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Concerning anti-semite Movement in @UCBerkeley drives Jews Out of its Academia … who’s next?!!!
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Have you ever faced an ethical dilemma in #CustomerSuccess? Check out this video, where Stephen Fulkerson, TSIA's VP of Customer Success Research, talks to @iriteizips, CEO of @CsmPractice, about how to address unethical behavior in customer success.
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