TSIA (Technology & Services Industry Association)
@TSIACommunity
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TSIA, the creator of the LAER model, is a trusted subscription-based research and advisory company supporting 40,000+ industry leaders worldwide.
San Diego, CA
Joined March 2009
AI is redefining how the #tech industry makes money. Profit now comes from services, accountability, & outcomes. Discover how to lead and profit in the Services Era in the #AIEconomics Declaration: https://t.co/naqw0ZPCvQ
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TSIA polled senior Service & #CCO leaders. The results show major shifts in labor impact, service portfolio readiness, pricing, outcomes, & disruption risk. Watch AI Economics™ on demand to learn how incumbents can win with profitable AI business models: https://t.co/XKnlBPMufP
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By 2030, field services will look very different. On #TECHtonic, @tetrapak's Rajat Shah joins TSIA’s Thomas Lah to share how #AI, remote support, & data transparency are shaping the future of global service delivery: https://t.co/Rv0YS5idCA
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Most tech leaders don’t have an #AI problem. They have a pricing, services, & outcomes problem. This month’s TSIA Tech Trends breaks down what’s changing & what has to change next. Read now:
linkedin.com
Welcome to TSIA Tech Trends, your monthly read on what’s changing in technology and services, and what leaders need to do next. This month, we’re focused on a shift that is already showing up in...
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Customers want more relevance, more precision, more outcomes. @Infor's Mari Cross explains why micro-verticals help teams deliver faster value—and how AI makes outcome delivery finally possible. https://t.co/gyaZ5tSIk0
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/1🚨BREAKING — AFL has filed a federal lawsuit against @BauschLomb for unlawful racial discrimination in board appointments.
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Quick reality check: 43% of orgs use AI to improve sales forecasts. Only 7% use it for pricing, & 4% for competitive intelligence. Want the plays to close that gap? Read more: https://t.co/Odr1gGwnJQ
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Tomorrow at 11 AM PT. If your services org needs predictable delivery and stronger utilization in a volatile market, this TSIA + Certinia session is for you. Don’t miss it. https://t.co/p7k6YoyJXL
#ProfessionalServices
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Most teams are stuck with legacy pricing, AI efforts that don’t prove value, & siloed service motions that don’t translate to outcomes. TSIA’s AI Economics™ session maps incumbents vs. AI natives & shows how to use a pragmatic pricing ladder & Service Portfolio 2.0 to operate
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Slow response & resolution times raise customer effort & lower #CSAT, eventually impacting renewals. See what modern support services really include today & how leading teams turn support into a growth engine:
tsia.com
Discover what support services are and why they’re essential to your company’s success. Learn how to build a world-class support organization that improves efficiency, customer loyalty, and business...
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Enterprise support is where AI has to deliver real value. On #TECHtonic, @AptEdge's Kusal De Silva and Aakrit Prasad join TSIA’s Thomas Lah to break down the last-mile gap, why context matters more than automation, & how #AI is changing support economics:
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America needs you! Join U.S. Immigration and Customs Enforcement today.
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Market conditions changed, but service delivery pressure didn’t. On Dec 16, TSIA and @CertiniaInc will show how service leaders increase predictability, utilization, and profit with operational visibility that works in any market. Register now: https://t.co/AzJ2Enp0eW
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Watch TSIA's AI Economics™ full discussion:
tsia.com
AI is rewriting the rules of tech profitability. Learn from TSIA’s AI Economics leaders how to capture value, reimagine services, and win the race.
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AI triggers a race most executives don't see. Startups burn billions while building services. Incumbents cut them to automate. AI delivers more value to fewer users. User pricing collapses. #AI makes products infinitely valuable while destroying old pricing models. For services
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The #SaaS customer success playbook is breaking in the #AI era. Usage & adoption do not guarantee renewals anymore. Start shifting from LAER to DARE so you can design, prove, & evolve outcomes with services:
tsia.com
Learn how TSIA’s DARE framework—Design, Activate, Realize, Evolve—replaces LAER for the AI era. Discover why success now depends on services, outcome realization, and continuous value optimization.
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There’s a quiet breakdown in #B2B tech right now. AI is moving the value stack faster than legacy pricing, and services can adapt. 🚨 This is a profit model race. Watch now: https://t.co/R3guMGXt03
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AI is reshaping energy demand, and we’re ready. Our Chairman & CEO Mike Wirth shares how we’re powering the future.
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Outcome-based offers are becoming the default in AI. Without a closed-loop outcome system, AI will not be profitable. #TSIA & #Ecosystem will break down what it takes to structure AI offers that deliver measurable outcomes. Register now: https://t.co/cEb4x8ObB1
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Follow TSIA and learn more about us:
tsia.com
Elevate your technology and services business with TISA. Access invaluable insights, resources, and connections to thrive in the ever-evolving industry landscape.
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TSIA Wrapped 2025 🎧 Another year of smart conversations, data-driven decisions, and moving tech services forward together. Your year with TSIA, wrapped 👇
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AI agents only work when knowledge is unified & trusted. See how TSIA & @coveo map the path from AI search to AI agents, with a real-world look at how @UKGInc unified 11 repositories, embedded GenAI + RAG, & moved agents into production: https://t.co/8kALt6t9Zp
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