Discover the hidden gem of CX outsourcing: Explore why Pakistan is gaining traction as a top destination for high-performance customer experience — with talent, scale, and strong operational outcomes. #Pakistan #CX #CustomerExperience #BPO #Outsourcing

In Part 23 of our Find Me Some Talent series, we explore how staff augmentation is helping companies scale their AI prompt engineering efforts—faster, smarter, and with less risk. #AIPromptEngineering #GenerativeAI #StaffAugmentation #AITalent #CX

Happy Independence Day! 🇺🇸This 4th of July, we celebrate the spirit of independence that drives innovation, growth, and opportunity for our teams across the U.S. Wishing everyone a safe and inspiring holiday!. #FourthOfJuly #IndependenceDay

Proud to share that ibex has been named a Leader in Frost & Sullivan’s 2025 Frost Radar™ for Customer Experience Management Outsourcing — across North America and LATAM. #ibexawesome #CXLeadership #FrostRadar #AIinCX #CustomerExperience #DigitalCX

AI is helping health systems rise to care that's more proactive, personalized, and digitally enabled. Explore how AI is reshaping the patient experience—from predictive insights to personalized touchpoints. #PatientExperience #PX #CX #DigitalHealth

One of the hottest tickets in Vegas during CCW each year is the ibex CX Leadership Awards Dinner. This year was no different. It was an incredible evening filled with smart CX conversations, real connections, and customer-first thinking. Check out the highlights below. #CX

Congratulations to Codi Rubendall for earning a USA Country Manager’s Award! With over seven years at ibex, Codi is known for building strong, engaged teams and delivering standout results—consistently exceeding performance goals and fostering an inclusive, high-energy culture.

Self-service AI is supposed to make things easier for customers — so why is it frustrating for so many? In our latest blog, we dig into what’s going wrong — and how to fix it. #CX #CustomerExperience #AI #SelfServiceAI #Chatbots #Innovation

ibex is proud to donate $25,000 to Wounded Warrior Project® as part of our ibex Cares program, supporting the well-being of post-9/11 wounded, ill, or injured veterans and their families. #ibexCares #WoundedWarriorProject #VeteranSupport #CommunityImpact

Meet the 2025 ibex CX Leadership Award Winners!.They’re driving change and leading the pack into the next frontier of CX. We are so proud to recognize their impact. Join us in celebrating the Top CX Leaders of 2025. #CXLeadership #CX #CustomerExperience

Congratulations to Jimena Mora Obregón, our Country Manager Award winner for ibex Nicaragua!.With 5.5 years of dedicated service, Jimena continues to elevate employee engagement through creativity, leadership, and heart. Her impact is felt across every initiative she leads!

Happy Father’s Day to all the dads and father figures who bring care, commitment, and maybe a few dad jokes to the table every day. We appreciate everything you do — at home and at work. Enjoy your day!.#HappyFathersDay

Most brands are collecting more data than ever—yet they are still struggling to deliver truly connected experiences. Read our blog for 5 ways a Customer Data Platform (CDP) brings customer centricity to life: #CX #Data #CustomerExperience #CDP #CXStrategy

📣 Just announced: A recent global CX services and technology survey by Ryan Strategic Advisory revealed that 81% of CX leaders plan to deploy AI in their contact centers this year. The message is clear: AI is a strategic imperative for CX. #AI #CX #BPO

Cheers to Vanessa Hardy-Bowen for winning a CX Leadership Award! With over 20 years of experience in CX and operations leadership, Vanessa now leads Guest Care and Contact Centers at @SpiritAirlines. Kudos to Vanessa for her inspiring CX leadership that connects logic with heart!

Congratulations to @Ryan Moore for winning a CX Leadership Award! Ryan brings over 20+ years of CX leadership to his role as Vice President - Customer Support & Global BPO Strategy at @DailyPay , where he’s driven large-scale transformation with clarity and care. Congrats Ryan!

We’re proud to recognize Lionel Holguin with a CX Leadership Award for outstanding contributions to customer experience. As Head of Customer Service & Collections at Bridgecrest, he believes great CX is proactive, anticipating needs & delivering value beyond expectation. #CX

ibex is bringing the industry’s best AI-powered CX solutions to #CCWVegas2025. Can't wait to see you all there! #ibexawesome #WaveiX #CustomerExperience #AI #CX #CCW2025 #CXLeadership

Let’s talk personalization when it comes to customer expectations. Check out the latest on how AI is fueling hyper-personalized CX—and what it takes to keep up. #HyperPersonalization #AI #CX #CustomerExperience

Congratulations to Natalie Beckerman on being named a CX Leadership Award recipient! As Global Head of Customer Support Operations at @IHGhotels, Natalie brings bold energy, global expertise & a passion for transformation. Congrats Natalie! #CX #CXLeadership #CustomerExperience