ibex
@ibexWaveZero
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The latest in CX innovation and thought leadership from around the globe.
Washington, DC
Joined April 2020
Don't miss this upcoming webinar @FromDayOne: The Power of Adaptability: Thriving Through Change in 2026, featuring ibex's own Nicole Conley, Associate Director of Employee Experience! 🗓 Thursday, December 11 ⏰ 2–3 PM ET | 11 AM–12 PM PT https://t.co/XZsqrXAJIR
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We’re thrilled and honored to be named one of Asia’s Most Influential Companies at the 2025 ACES Awards. Congratulations to our ibex PH family — your commitment and dedication continue to set the standard for excellence in our industry. https://t.co/SL2WQPjzax
#ibexawesome #BPO
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Wishing you all a warm, joyful Thanksgiving from ibex! 🦃🍂 We are grateful today and every day for the people who make ibex so special — our teams, clients, and partners around the world. Thank you! #Thanksgiving #Gratitude #ibexThankful #ibexawesome
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Interested in real-time AI language translation technology to support your Utilities customers? Stop by Booth #22 at HCTC in San Diego! As a sponsor at this year's HCTC, ibex will be showcasing our AI Translation technology & other fundamental AI solutions to drive seamless CX.
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Congratulations to Maria Fernanda Pacheco, Senior Operations Manager, on receiving ibex Nicaragua’s Country Manager Award! Her thoughtful leadership and calm strength have helped guide her team through major transitions and drive meaningful, consistent improvement. #ibexawesome
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Honored to announce that ibex has earned two 2025 Globee® Awards for AI-Driven Customer Experience and Customer Service Excellence. https://t.co/LLfHGvHhkF
#ibexawesome #WaveiX #AI #CX #CustomerExperience #GlobeeAwards #AIAwards #Innovation #CustomerService #BPO
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Congrats to Sthefany Sanchez, Assistant Quality Manager, on receiving ibex Honduras’ Country Manager Award! Sthefany’s leadership & dedication have made a lasting impact across ibex Honduras—strengthening quality, empowering teams & creating a supportive environment for everyone.
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ibex is proud to celebrate Veterans Day and honor all who have served our country—today and every day. 🇺🇸 We deeply appreciate your courage, commitment, and sacrifice. Thank you to all the veterans in the ibex family and around the world for your service! #VeteransDay2025
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Congrats to Morgan Jurgens, Senior Team Manager, on receiving the ibex USA Country Manager Award! Morgan has been a standout since the day she joined ibex—taking on every challenge with determination, supporting her teammates, and delivering exceptional results. #ibexawesome
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ibex Reports Record Start to Fiscal 2026, Raises Full Year Guidance Read the release: https://t.co/pOHi5a7jcW
#AI #digitaltransformation #bpo #CX #CustomerExperience
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Congrats to Trishana Kildare-Bennett, Senior Operations Manager, on being recognized with Jamaica’s Country Manager Award! Her leadership continues to raise the bar, driving growth, engagement, and lasting impact. We’re proud to celebrate your success, Trishana! 👏 #ibexawesome
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Don't miss ibex SVP Eric Guarro's expert insight in this recent @cxdive article on why having the proper AI governance framework in place is key to the successful deployment of generative AI. https://t.co/HqCSXQd6uY
#AI #CustomerExperience #DigitalTransformation
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Congratulations to Hafiz Ashfaq Ahmad, Senior Manager, WFM, for earning Pakistan’s Country Manager Award! His leadership, dedication, and passion for developing people have made a lasting impact across the business. We’re proud to celebrate Hafiz’s outstanding performance!👏
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Happy Halloween from ibex! 🎃 At ibex, we believe customer experience should always feel like a treat (never a trick!). 👻 Wishing our clients, partners, and teams a day full of fun, candy, costumes, and a little extra joy. #HappyHalloween #LifeAtibex #ibexawesome
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We're super proud to share this landmark achievement for ibex Bohol! ibex Bohol recently earned the TESDA Enterprise-Based Education and Training (EBET) Accreditation. Congrats to the entire ibex team! #ibexawesome #BPO #Bohol #CX #Philippines
https://t.co/wp4SQVX06h
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Congratulations to Waqas Ahmed, Manager – Global Business Intelligence, on receiving Pakistan’s Country Manager Award! A well-deserved recognition for his leadership and impact—congratulations, Waqas! 👏 #ibexawesome #Teamibex #Leadership #CX #AI #Automation
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Curious how leading brands are using AI to supercharge contact center results? Join ibex & @redroofinn at #ICMIExpo as they share how AI, automation, and global outsourcing models are powering the next era of guest experience. https://t.co/4dVxNixy0C
#CX #CustomerExperience #AI
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Big congratulations to our ibex Wave iX Team! 🏆 We’re proud to be named Parloa’s Sales Excellence Partner in North America for 2025 for our success in leading the future of AI-powered CX. i Thank you to our partners at @parloa_ai for the recognition and collaboration! #CX #AI
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At the ICMI Contact Center Expo next week in Orlando, ibex and @redroofinn will showcase how technology and innovation are reshaping CX in the hospitality industry—from elevating the contact center to delivering award-winning, AI-powered experiences. https://t.co/vC2iZL1U8V
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Nobody celebrates employee success, connection & culture like ibex! From Nicaragua to Honduras & beyond, this event honored the talent, teamwork & energy that make ibex truly exceptional. A true reminder that great CX starts with great people & great culture. #ibexawesome
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