Every conversation brings you closer to a deeper connection. It’s time to reimagine how companies build lasting relationships with their customers. We transform interactions into seamless, personalized, preemptive experiences that deepen over time – through reliable,

Done right, AI can make customer service your most efficient channel.💡 https://t.co/ONh4CXIi8M As every platform starts claiming AI capabilities, it’s getting harder to tell which ones actually move the needle. In this article, we break down what AI customer service software

Want to dive deeper into building better voice AI agents? Learn more:

When a single model tries to manage every task, it starts to lose shape. Worse, there's no way to isolate the failure. Was it the logic? The data call? The misunderstanding of intent? It's hard to say when it's all packed into the same black box. The better solution is

At some point, every team building voice AI agents thinks: "Wouldn't it be easier if we just had one agent handle everything?" One agent to change addresses, reset passwords, check refunds… rolled into a single mega-brain that does it all. But here's the thing: Swiss Army

🚨 76% of insurance CIOs say CX is their top priority for 2025. It’s not just about speed. It’s about building real relationships with customers. Agentic AI makes that possible. It drives autonomous workflows with compliance and context built in. The result: faster resolutions,

Empathy isn’t a nice-to-have in customer service. It’s essential. In his recent Forbes feature, our CEO and Co-Founder @maltekosub shares how we can protect emotional connection and how agentic AI actually creates space for it. 🔗 Read the full article here:

Key takeaways from @IKEA Retail (Ingka Group) customer spotlight at Parloa WAVE 2025: 1. IKEA Germany is taking a “flatpack approach.” They are building easy, scalable solutions that always keep people at the center. They envision a seamless omnichannel experience that delivers

@calltower In the Field is Parloa’s partner and customer spotlight series. Each month, we’ll dive into how some of the world’s leading organizations are applying AI agents in real-world environments. Find more here:

In this month’s "In the Field", meet CallTower. @calltower (formerly Inoria), designs and delivers AI-powered contact center solutions that make customer interactions more natural, personalized, and efficient. https://t.co/5rN5lFC3EY Gain first-hand insights into our

As promised, a few takeaways from #Wave2025 by @parloa_ai from Olga Grom: 🔹 AI is moving from a side project to a business core 🔹 Tap, type, talk: clients expect one seamless experience 🔹 One big AI? Not likely. Smart, focused agents are the future 🔹 Scaling AI = tech + teams

Congratulations to the @Microsoft team on the Microsoft Marketplace launch! Parloa AMP is now live on the Marketplace. We’re proud to be a global launch partner. Through our partnership, enterprises can deploy Parloa AMP via the Marketplace and ensure performance, trust, and

Hopefully, they’ll get away with it....

Want your customers to be like this guy? Chilled and relaxed, even when the jet ski ride goes wrong? You need to be able to support them in any situation, in any language. See how you can do it: https://t.co/xepmtwdz3s

Your customers should be able to ask anything, in any language, at any time. Learn more: https://t.co/BGYgWPlKJb

At the end of the day, great customer service is about human connection. The companies that figure out how to deliver that at scale will be the ones that win. Explore how travel leaders are closing the customer experience gap with agentic AI: 👉