Some days start calm. Then the queries roll in — all at once 🌊 This is where a strong #support team makes the difference - They prioritize, route smarter and stay in control. That’s the #HoduCC way. #CustomerExperience #ContactCenterLife #SmartSupport #HoduSoft

Must have S’s in any cloud-hosted PBX providers… Without security, support, and scalability, your business isn’t growing - for sure. Want all of 3 or more? HoduPBX got you. #HoduSoft #CloudHostedPBX #PBXProviders #ScalablePBXSystem

Ever switched between WhatsApp and your dialer just to make a quick call? 😩 We saw the frustration, hence built the difference. WhatsApp Calling with hashtag#HoduCC is live for you; gone are the days of juggling between platforms. Faster.Simpler.Smarter.

📢 Exciting news: HoduSoft Contact Center wins the GetApp Award – Category Leaders 2025! The best part? This award is built on customer reviews and feedback that inspire us every day. #ContactCentreSoftware #Innovation #CustomrExperience #HoduCC #GetApp #HoduSoft

Support that never clocks out... 🎧 #HoduSoft #HappyNewYear

Because great service is the best gift of all. 🎁 #MerryChristmas #HappyNewYear2025

Delays cost you THE BUSINESS—be there for your customers, instantly, every time! Customers don’t have time to wait on hold for 10 minutes, just like they flip through reels in seconds. @hodusoft @ZeptoNow @ShaadiDotCom @AnupamMittal @AstrotalkApp #CallCenterSoftware

Stakeholders need to see the value that AI promises. While the number of respondents who have implemented gen AI is small, about 60 percent of them are either already seeing a positive ROI or expect to. (@McKinsey) 📁 Full Guide: https://t.co/D0nNCtiAbF

Integrating #HMS and #IPPBX is a strategic investment for healthcare organizations. They need to manage patients' sensitive data and personal information and streamline communication. 📁 Full Guide: https://t.co/S9RKX5ZMps

Healthcare call centers spend, on average, 43% of their annual operating budget on labor costs but only 0.6% on technologies to prevent agent burnout and turnover. (Hyro) It points to a shared blind spot in technology-driven short & long-term strategies for retaining HMO staff.

91% of CX leaders predict AI will enhance trust with improved transparency around AI decisions (@Zendesk CX Trends 2024) 📁 Checkout AI Contact Center Use Cases: https://t.co/XhDM41IlMV 📁 Will AI Replace Agents?: https://t.co/HEZUdAdwIe

✅ Types of Employee Attrition ✅ Key Reasons for Employee Attrition ✅ Effects of Employee Attrition ✅ Strategies to Reduce High #EmployeeAttritionRate

Here's a full guide ➡️ https://t.co/1Gt0p4dQCU which contains: ✅ What is Employee Attrition? ✅ What is Employee #AttritionRate? ✅ What is the Good Employee Attrition Rate? ✅ Statistics on Employee Attrition in the #Call and #ContactCenter Industry

What comes to your mind when you read the term “employee attrition?” Big Quit? The Great Resignation? Mass Layoffs? Quite Quitting? Recession?

The future of #outsourcing is bright, but #BPOs still face challenges that must be addressed for them to be worthwhile #investments. 📌 Let us know your concerns in person: https://t.co/mq2pAnpzZt

How? Get an inside scoop! ➡️

Technology Partnerships - Collaborating for innovative BPO solutions & enhanced capabilities.

Sustainability - Reducing environmental impact & ensuring long-term viability. Compliance -Mitigating risks & maintaining reputation through regulatory compliance.

Process Innovation - Improving service delivery & operational efficiency. Geographic Expansion - Tapping into new markets & revenue streams.

Data Security- Protecting client data from cyber threats. Talent Acquisition - Attracting skilled talent for high-quality services.