"Metrics are a quantitative measurement of how customers are feeling... 79% of customers are 1st time buyers, 13% are second-time buyers... the vast majority of customers are buying from you for the first time", says Angus #OXM #OperationsExperienceManagement

TODAY IS THE DAY...#OXFEST21 is ready to go in T-minus 4 hours!🚀 Join us for our opening session, "You are the experience you create" to find out how you can create loyalty & trust throughout the buying process. https://t.co/JLH8kdVQwy #OperationsExperienceManagement #Trust

"If you can introduce the right messages to the right customers when things go wrong, these customers are more likely to be retained - potentially 30% more than if you don't communicate with these customers". says Angus #OperationsExperienceManagement #CustomerRetention

Using every touchpoint could lead to 3.1x new messages per journey, with a 75% unique open rate, leading to a higher re-purchase rate #CustomerRetention #OperationsExperienceManagement #OXM

Returns have had a bad reputation for years. And in e-commerce, it has been even worse! Check out our blog to find out how to re-imagine the returns process: https://t.co/4TiKOOmz1J #ReturnsProcess #OperationsExperienceManagement #CustomerRetention #Customer #Ecommerce

In a nutshell, here are some key metrics brands really need to consider post-purchase: 1) Cost of acquisitions vs retention 2) Proportion of first-time versus returning customers 3) Engagement with post-purchase communication 4) Retention uplift #OperationsExperienceManagement

When you deliver OTIF, you will achieve better retention rates. Angus says that when things go wrong and the promise isn't met, there's a lower likelihood that customers will come back. #OTIF #CSAT #OperationsExperienceManagement

How can brands stand out 🙋🏻‍♀️ stay competitive🥇 and maintain their brand image 🎨 Learn how to do this and more with our brand new page 📗 ‘The Key Benefits of a Branded tracking Page’ on our website: https://t.co/gpDpHItvaw #OperationsExperienceManagement #OXM #PostPurchase

We're partnering with #WatchesofSwitzerland to elevate its customers' final mile experience as part of an investment to bring luxury excellence across all aspects of its business https://t.co/zOVTqa3iRy #Luxury #LuxuryGoods #FinalMile #OperationsExperienceManagement #OXM

OX FEST'21! Hier ist es, unser komplettes Line-Up (bis auf ein oder zwei weitere SEHR spannende und geheime Gäste...) https://t.co/ihbay4WeE3 #OperationsExperienceManagement #OperationsExperience #Ecommerce

90% of consumers want updates during shipping 🚚 Read our new 'Shipping notifications that enhance your post-purchase experience' page to learn how a better customer experience can grow loyal customers 🌱 https://t.co/C8efM4ZUP4 #OperationsExperienceManagement #PostPurchase

Nehmen Sie an unserem Webinar in Quiz-Form mit Lena Nagl und Markus Schösser teil und erfahren Sie mehr über das Online-Shopping Verhalten der Deutschen. https://t.co/Gm2Da0tumr #PostPurchase #OnlineShopping #OperationsExperienceManagement #DACHRetail #DeutscherVerbraucher #OXM

Found this thread helpful? Watch the webinar on demand: https://t.co/VqKkkxddHe #PostPurchase #CSAT #OTIF #OXM #OperationsExperienceManagement #CustomerRetention #CustomerData #CustomerAcquisition #RetentionDrivers

In 2022, people are willing to buy goods online than ever before, but ongoing supply chain issues mean testing times for e-commerce brands. Julian Krenge, CTO, shared his insight with @FUTRtechPodcast https://t.co/nanLATKYQo #OperationsExperienceManagement #SupplyChain

Want to transform your customer retention strategy? Find out about the metrics that matter with our on demand webinar: https://t.co/dFcIOSyHKT #Metrics #CustomerRetention #CSAT #CustomerRetentionStrategy #OperationsExperienceManagement #Data #CustomerData

Nächste Woche findet unser #OXFEST21 statt. Dich erwartet ein spannendes Line-Up an Speakern von Marken wie: @NASA @Zappos, @patagonia, und vielen mehr. Hier kannst du dich noch anmelden: https://t.co/NW6a7JJMjI #customerjourneymapping #operationsexperiencemanagement #cx

What is the state of online retail in the UK and US as we go into Q2? Why should post-purchase communication be a priority customer retention strategy? Tobias Buxhoidt, CEO explores: https://t.co/RQfJNMYEhP @BiznessReporter #OperationsExperienceManagement #PostPurchase

Did you know at parcelLab we're guided by 10 culture principles? Read about the words we live by here: https://t.co/qb9u3EijcP #OperationsExperienceManagement #TechEmployer #OXM #CulturePrinciples #WordsWeLiveBy

With customer expectations higher than ever, brands are under pressure to deliver a stellar service post-purchase, even amid supply chain chaos. Julian Krenge lays out the solution: @FUTRtechPodcast https://t.co/CwE6LHH7Q6 #OperationsExperienceManagement #SupplyChain

Our brand new video explains how Operations Experience Management will bring your customers back time and time again. https://t.co/Z4XLwEZ4m4 #OXM #OperationsExperienceManagement #PostPurchase #ShoppingExperience #ShoppingOnline #CustomerExpectation #CustomerCommunication