You don't have time for a whole blog post! Here are 26 one-line tips for better customer support, categorized into writing, AI, self-service, management, and support basics. Something for everyone...

Trying to choose between Help Scout and HubSpot Service Hub? Make the right choice using this deep dive into pricing, features, and support.

Fragile knowledge is knowing without understanding, an issue that plagues customer service. Learn 5 ways to build a support system based on deep, flexible knowledge instead.

Learn more about what customer service automation looks like in 2026 and discover 10 examples of how to implement automation effectively.

Trying to choose between Help Scout and Front? This guide makes the decision easy with a deep dive into pricing, features, and support.

Discover 7 easy ways to automate your ecommerce business to free up your time, clean up your data, and scale without drowning in busywork.

Author Douglas Adams’ three rules on technology from back in the 1980s remain true, and they apply equally to today's AI chatbots. Mat argues for transparency and setting realistic expectations for...

Learn how to create a great customer self-service experience with these best practices and real-world examples of companies getting it right.

Agile methodology is a commonly used framework, but does it benefit support teams? In this article we explore that question and give a basic overview of what agile is and how it works.

Discover 14 examples of how to respond to both positive and negative customer reviews, and learn which mistakes to avoid when responding.

How to build emergency response plans for customer support teams. Discover the questions every support team should answer before crisis hits—including who decides when to escalate, how to communicate...

Skeptical about AI? You’re not alone. As brand and product communicators, we can’t control how customers feel about our tech — but we can be more thoughtful in how we talk about it to help bridge the...

Trying to choose between Help Scout and Freshdesk? This guide makes the decision easy with a deep dive into pricing, features, and support.

Trying to choose between Help Scout and Intercom? This guide makes the decision easy with a deep dive into pricing, features, and support.

The best Outlook shared mailbox alternatives for support teams include Help Scout, Emailgistics, Dynamics 365 Customer Service, and more.

Support work already includes a little sales — listening, advising, guiding. Here’s how to do it well, without feeling salesy about it.

Discover the 7 best ecommerce live chat software for boosting customer engagement, increasing sales, and delivering instant support.