Fin
@Fin_ai
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Delivering higher-quality answers and resolving more complex queries than any other AI Agent.
Joined April 2025
If you run multiple brands, you’re managing multiple customer experiences. From unique voice and escalation rules to tailored help content, we’re making it possible to deliver a fully automated, on-brand support experience for each one. Watch the demo for an early look at how
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Most support teams improve by reviewing past conversations. But what if you could test proactively?. That’s the idea behind the latest update to Batch test. Now you can generate test questions from your customer conversations—filtered by Topics. This helps teams uncover common
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@linear Interested in joining a future event? Subscribe to our Luma calendar:
lu.ma
View and subscribe to events from Fin on Luma. Fin is the #1 AI Agent for customer service, built by Intercom. Subscribe to join upcoming AI meetups in your city.
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Are AI Agents becoming true teammates?. We recently teamed up with @Linear to showcase how Fin can now work alongside teammates in Linear to resolve issues faster. Tom Moor and Jordan Neill shared insights into designing the systems behind AI Agents, and explored the ways in
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AI is transforming customer support, and the best proof comes from how real teams are using it. At #Pioneer2025, hear from support leaders at @AnthropicAI , @RocketMoneyApp, @solidcorestudio and more on how they’ve scaled AI support and redefined their teams.
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Support metrics fluctuate—hourly, weekly, seasonally. But when a number shifts, it’s rarely clear why. We’re building Weekly Topic Trends to change that. It analyzes every conversation to pinpoint what’s behind any spike or dip. Built on the same tech as Fin Insights, it helps
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Suggestions provide edits, additions, and optimizations to Fin’s help content—based on how your human agents resolved similar queries. But do they actually make a difference?. The AI Group building Fin just shared how they used causal inference to measure the impact of
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We recently launched Suggestions, a groundbreaking new feature that provides AI-generated content to improve Fin’s answers. But how did we build it?. In a recent blog, we’re sharing how the AI Group behind Fin turned real customer service conversations into ready-to-publish
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Every once in a while, a new technology resets how we build. Roadmaps and best practices stop being useful. Roles blur. Everyone’s learning in real time. That’s what working with AI feels like today. It’s not the first time this has happened. Gustavs, Senior Principal Designer.
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Your customers are in Discord. Now Fin is too. From high-growth crypto to gaming companies, more teams are choosing Discord to support their customers where they already are. Check out this demo from Dale on our Engineering team to see how Fin handles support in Discord.
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Thanks to all who joined us at our Fin meetup with @linear on deploying AI Agents as teammates on June 30th. We hosted an energised crowd keen to stay on the cutting edge of AI Agents, who brought thoughtful questions and infectious energy to our London office. Special shoutout
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Thousands of real users shared their feedback. That’s what put Fin at the top of G2’s Summer 2025 Report for AI Support Agents. Teams using Fin every day to deliver faster, higher-quality support rated us #1 in satisfaction, and gave us the highest overall score on the Grid.
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