FAB Solutions - The Contact Centre People
@fabsolutions1
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Contact Centre Transformation | Start with Operational & Employee excellence, sprinkle in useful Technology & Clear process’ for great Customer experience
Manchester, England
Joined February 2019
From one Salfordian to another “eeee ahhh mate! That’s mint that!” @Hosang
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Pre Order your Copy via the link below https://t.co/R3Ji3z0v9Q Over 100 practical missions and activities and 40 chapters of pure gold!! Check it out now! #ContactCentre #customerExperience #leadership
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Is the AI human assisted or otherwise doing a good job? What’s your experience? Check out the full episode here https://t.co/QZk3CiHVV0
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Is the AI human assisted or otherwise doing a good job? What’s your experience? Check out the full episode here https://t.co/QZk3CiHVV0
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🚀 Congrats to Vaishali Dialani, Senior CX Strategist at @KonabosInc, for being recognized as Rising Star of the Year! 💡 📹 Watch our judge Gary Gormley, Founder, @fabsolutions1, spotlight Vaishali’s bright future. 👉 https://t.co/2A7ERziL1w | #CXLeadersAwards24
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What’s happening in your contact centre this all hallows eve 🧛👻💀🧟🧟♀️🧟♂️☠️🕸️🎃 #contactcentre #halloween
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Building a customer centric strategy, doesn’t have to be hard work and expensive! Check out this article for some tips and advice. https://t.co/kFnEBT0qet
#CustomerExperience #customercentricity #CX
fabsolutions.co.uk
Contact centre leaders must adopt customer-centric strategies that truly prioritise the customer’s experience at every touchpoint.
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Does employee onboarding and workforce management practices trouble you? Come and listen to our panel of awesome speakers on the 21st November!! Join via the link below #wfm #EmployeeEngagement #onboarding #people
https://t.co/UQkF3GCwBf
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Is customer experience on its last legs! 59% of people we asked said yes!! https://t.co/n7HUHWrAY1
fabsolutions.co.uk
Customer experience (CX) in contact centres has been a pressing issue for a long time, but now as more businesses lean on technology the question remains, is the Customer experience getting worse?
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Building a human centred approach to performance management in the contact centre with @fabsolutions1 monthly webinar The Contact Centre Network https://t.co/aHml7y1O7D
#performanceManagement #contactcentre #Leadership
fabsolutions.co.uk
Enhance performance management in contact centres with a coaching culture. Discover strategies to improve employee engagement and overall performance.
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invt.io
Register now
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invt.io
Register now
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Manchester business owners and generous people of X formerly Twitter, please give as much as you can as I’m pulling a bus 🚌 for charity! 🪢 https://t.co/tg6if7MS32
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How do you write a good SOP document? @fabsolutions1 was delighted to contribute to @callcentrehelp article let us know what else you’d include? https://t.co/X6ZgFzf50u
callcentrehelper.com
Jason Roberts and Garry Gormley share their experience of writing Standard Operating Procedures.
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Would you be comfortable engaging with an AI Voicebot without knowing that it’s AI? As AI evolves the contact centre embraces different ways of building it into the customer journey but can AI evolve to be emotionally responsive? https://t.co/dmJb67Kgl7
fabsolutions.co.uk
Emotionally intelligent contact centres, generally means people using the skill of emotional intelligence when handling customer contact. Emotionally intelligent contact centres driven by AI? 🤖 ...
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Is improving employee engagement on your agenda? Take a read of our latest article following the contact centre network event with two expert panelists we summarised some of the key topics and themes discussed. https://t.co/9gswRO8byY
fabsolutions.co.uk
The latest session on the Contact Centre Network featured an insightful discussion on employee engagement with two distinguished speakers: Kieran Innes from Stribe and Jo Garland Experienced Contact...
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How do you create great customer outcomes by SING-ing? Here @fabsolutions1 share their thoughts https://t.co/W4EKm7BVD6
fabsolutions.co.uk
How do we help Contact Centres make Customer Experience SING?
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If you need help to change or want an independent perspective to benchmark the standard in your contact centre we can help. THINK CONTACT CENTRE | THINK FAB SOLUTIONS
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