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Erica Kuhl Profile
Erica Kuhl

@ericakuhl

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CEO Erica Kuhl Consulting | Former VP Community at Salesforce | Community Builder & Dreamer | Podcast Host (https://t.co/UGAZGdfNVH) | Wife/Mom/Ski Bum/Tennis Player

Boulder, CO
Joined October 2008
Don't wanna be here? Send us removal request.
@ericakuhl
Erica Kuhl
2 years
Remember the good ole days @MistyRaeJones.
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@ericakuhl
Erica Kuhl
2 years
I’m headed to the @WasteManagement Open this weekend and I’m ready for all the fun and chaos that goes along with it! It’s been ages since I was last there (see pic!) . Anyone else heading there too? #thepeoplesopen
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@ericakuhl
Erica Kuhl
3 years
So proud of @bkuhlsf for supporting @yocgolf by playing 102 holes in the blazing 95+ degree heat. Even though the golf is done, it’s not too late to donate:
@bkuhlsf
bkuhlsf
3 years
18 holes to go until I reach 106! And look who showed up to keep me company, CaddyErica @ericakuhl #100holehike @yocgolf @ColoGolf
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@ericakuhl
Erica Kuhl
3 years
RT @bkuhlsf: 18 holes to go until I reach 106! And look who showed up to keep me company, CaddyErica @ericakuhl #100holehike @yocgolf @Colo….
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@ericakuhl
Erica Kuhl
3 years
Off we go!
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@ericakuhl
Erica Kuhl
3 years
Trying van life for the first time with @bkuhlsf. Got any good @Spotify playlist or radio recommendations? Any van life tips welcome too!
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@ericakuhl
Erica Kuhl
3 years
Any QA engineers looking for a job? @PEEPSBrand needs you!
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@ericakuhl
Erica Kuhl
4 years
I'm excited to share an @IB4TL_FM innovation for 2022. it's called Threaded! Questions & thoughts sourced directly from you that @brianoblinger and I will tackle rapid fire in between our normal episodes. Fire away your questions!.
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@ericakuhl
Erica Kuhl
4 years
Are you running a community-led org? Take this survey from my good friends at @Commsor to find out how connected you are to your community, how empowered your team is, how cross-functional your org is, and how symbiotic your community-org relationship is.
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@ericakuhl
Erica Kuhl
4 years
Leading with gratitude is one of my guiding principles in life, so @brianoblinger and I thought it was fitting to dedicate our next pod episode to that. Who are you thankful for in the Community world. let us know!.
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@ericakuhl
Erica Kuhl
4 years
Calling all Product Leaders. this is someone to emulate that truly builds and co-innovates products with customers at her side. #BeLikeShawna.
@shawnawol
Shawna Wolverton
4 years
Was great to kickoff the @Zendesk Community Day this morning. We love your feedback and engagement. Let's keep it rolling. Tell us the one thing Zendesk could build that would have the biggest impact on your life!.
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@ericakuhl
Erica Kuhl
4 years
Ever wonder why after launching a community the members don't keep flooding in? NEWS FLASH, you need an ongoing promotional plan. @brianoblinger & I give away tangible tips & tricks on our most recent Pod episode
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ib4tl.fm
Promotion is the #1 driver of traffic and acquisition for communities. Don’t forget to tell people about it.
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@ericakuhl
Erica Kuhl
4 years
RT @TreasureData: In today’s closing keynote, @jowyang and @EugeneSaburi discuss how unified #customerdata fuels customer retention and rev….
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@ericakuhl
Erica Kuhl
4 years
A Community team that's expanding globally. yes please! Grab a chance to work for a great company (@github) and for a great leader (@ettaboyle).
@ettaboyle
Amanda Boyle
4 years
#Hiring #APAC Join the Community Strategy team at @github 🎉. We are looking for an experienced Forum Community Manager based in APAC to join our team! Ideal candidates will have 2-5 years of experience supporting open source communities.
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@ericakuhl
Erica Kuhl
4 years
@lululemon No proactive communication and no one was going to process a refund until I waited 3+ hours on live chat to find out what was going on. Bogus. A LOT was lost in this customer interaction that could have been mitigated.
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@ericakuhl
Erica Kuhl
4 years
@lululemon 2/2: "In this situation, we wait 2-6 business days to see if the courier will deliver the package even though the package was not scanned. And your particular item is now sold out".
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@ericakuhl
Erica Kuhl
4 years
@lululemon And the update 1/2: magically someone finally got back to me to share that "Your package was shipped but the courier either didn't pick it up or they didn't scan it. As a result of that, the package was lost.
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@ericakuhl
Erica Kuhl
4 years
Dear @lululemon, I understand you're updating support systems, but i've been trying to reach you for 3+ days waiting on live chat for 2+ hours each day or calling with 55+ min wait times. My order is over 1 month late arriving & tracking gives no details. Grrr!!! PLEASE help!
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