OK HERE GOES NOTHING 🚀🚀. I’m starting to write a weekly newsletter on all things CX and Retention!. I’ve spent the last 7+ years in the trenches as a DTC operator, and I’m thrilled to start sharing some learnings. Please sign up + share with a friend 🥺.

I’ll be in Toronto for a few hours this Wednesday!. Pls join me. We’ll be chatting AI in ecom: . → Where AI creates biggest CX impact .→ Live examples from brands scaling personalized experiences.→ Workflow changes that move the needle.

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If anyone is hiring Sales or CS in Toronto, pls lmk! . Some sales folks in NYC too! . I’ve got a few great folks in each. Already made 10+ intros while the few agency bros are still whining. Let’s get these folks a great job.

This week is a bummer, but I’m beyond proud what the Yotpo team has done. Especially on the CS side. We’ve gotten 20-30 of these messages and comments in the last 48 hours. Each one makes me so damn proud. 😭

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If I quit tomorrow, would I be proud of the work I’ve done?. That’s the question I try to use as a gut check every day. Values are the compass. Morals are the guardrails.

My biggest learnings from this week:. • There’s more kindness online than I ever expected. The amount of folks that reached out to help our impacted employees is unreal. People really do care. I do as well. Anyone impacted by the layoffs can reach out to me whenever. My door is.

RT @robinreplies: Yotpo has always been known for its people. We breed exceptional talent. Just look at our alumni network. But even after….

RT @vasamartinez: You don’t look smarter by rooting against people. What do DTC people actually get out of trashing other people, brands,….

never mind, i take back what i said. linkedin is the greatest platform in the world. pls forgive me, linkedin gods. see u, suckers

RT @yashkots2002: Massive respect to @eliweisss and the Yotpo @Yotpo team for the care with which they're navigating the sunset of email/SM….

RT @DGQuint: Who spent more time on here the last 24 hrs? . @eliweisss replying to literally every post re Yotpo news? . Or @SeanEcom offer….

i take back everything i said about x . linkedin is where the true assholes reside

RT @CallumMckeefery: @eliweisss @eliweisss … hands down, the best thing Yotpo ever did was hire you. You’re a brilliant advocate. You’ve….

RT @Jayyanginspires: I’m convinced that everyone should take a big swing at some point in their life and experience what it’s like to truly….

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Slash raised $60M and just launched Global USD accounts, and it's absolutely revolutionary. They've solved US banking access that would normally take international businesses 3+ months and $5K+ in legal fees to achieve. And as someone who's helped scale 100+ international DTC

RT @SeanEcom: I don’t want to be in a community that boos and hisses at every new thing. I don’t want the default response to failure to b….