Dera J Nevin
@dera_nevin
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Lawyer and tech evangelist. All things data: privacy, governance, monetization, and policy. Views my own. RT not endorsements.
New York
Joined May 2009
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RT @ScottHech: Fiona Apple is on fire right now. Asking you to join her in the fight for public virtual access to court in Maryland. Injust….
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RT @jaesunum: Note, I never do #legaltech content marketing for a fee. All my tweets & research are my own views (and that will still be t….
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RT @kyivlegalhack: Dear Legal Hackers community, we are asking for your help! . @AnkLegalHackers @DCLegalHackers @legalhackNYC @LALegalHack….
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Be well people. Stay disciplined and safe. The virus is still out there.
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Time has become even more precious. No time for scrolling here for the next bit.
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It’s been a bit of a wild ride over the past 3 weeks with the Fireworks. For those not in NYC, many nights there’s fireworks beteeen 1 and 3. They appear to be designed to ensure sleep loss, increase irritation. I’ve decided to adapt my sleep schedule.
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I’m going to be taking a Twitter holiday. Expunging the app from my phone. Working on something, eliminating all distractions.
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Some of the most interesting innovation in legal is happening away from the conference klieg lights.
For all of us that write and speak about legal technology and legal innovation, let's work more on action. If we want change, we need to be the change and facilitate the change. It's easier to speak than to act, but it is actions that will move this profession forward. #legaltech.
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Yep.
Once again, I'm on the cusp of deleting my LinkedIn profile. I can't get over how vacuous and meaningless is the content -- sorry.
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It’s been a difficult few days, but roses really do bring joy.
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All this to say, be especially patient in cue with your aervice reps now. They are truly on the front lines of helping many people pick up their lives.
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Even though we are starting to reopen, some are still dealing with the hangover or legacy of what’s just happened.
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And in NYC, there’s been a lot more of them to process in the past 6-8 weeks.
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The second kind of complex calls are “the Covid ones”. He has just gotten off a call with a woman was was cancelling for her husband, who has just died, and his brother. It’s complex, because cancellation without voice verification on the account takes longer.
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The first are all the people calling because they have lost their jobs and can’t afford certain services anymore. Remember 40MM Americans are unemployed, and they are starting to cancel out services including utilities.
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You see I had called cancellations. For the past 6-8 weeks, cancellations at this major service company have been swamped. And it��s not for shortage of staff. They have staff. Call volumes are up A LOT, with two types of calls.
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“Yes, it’s been exceptionally busy. The other week we had to have all customer agents and billing involved in our line of calls. They don’t normally do that. And almost all callls are now complex calls.”.
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