Success is not just about hitting targets; it's about empowering customers to hit theirs. Cultivate a company culture where customer growth fuels your growth. Grow with your customers! #customersuccess #saasgrowth

As a SaaS founder, it's easy to get caught up in the excitement of acquiring new customers. But if you're not paying attention to your existing customers, you're missing out on a huge opportunity for growth. https://t.co/72bjbT39jU

Many talk about technical debt, but what about customer success debt? Neglecting to implement the right CS technologies can cost you dearly in the long run. Don't let CS debt hurt your business. #customersuccess #techdeb @saas #Founder

Having a customer success strategy is essential for maximizing the growth potential of your business. Without it, you may miss opportunities to upsell or cross-sell, fail to retain valuable customers, and leave money on the table.

Having a plan means you have a general idea of what you want to achieve and how you might get there. But a customer success strategy is a focused, intentional approach to maximizing the value your customers get from your product or service.

Do you have a customer success plan? That's probably not good enough. When it comes to customer success, having a plan is not the same as having a strategy.

Don't underestimate the value of your existing customers. Invest in customer success to maximize the growth potential of your business. #customersuccess #saas #founders #revenuegrowth

If you've already worked hard to find customers who are a good fit for your product or service - why wouldn't you have a strategic plan to continue selling to them?

Implementing a customer success strategy takes time, but with these tips, you can start seeing results right away. Remember, customer success is all about building relationships and helping your customers achieve their goals. #saas #CustomerSuccess #startups #revenue

Celebrate wins: Finally, don't forget to celebrate wins. Whether it's a customer renewing their subscription or hitting a usage milestone, make sure you celebrate the successes of your customers and your team.

Communicate with your customers: Don't be afraid to reach out to your customers and ask for feedback. Regular communication helps build trust and shows your customers that you're invested in their success.

Automate where possible: Customer success is all about building relationships, but that doesn't mean you can't automate some of the repeatable tasks. Look for opportunities to automate part of all of processes like onboarding, renewals, and outreach.

Map the customer journey: Once you have your goals defined, map out the customer journey. Understand the different touchpoints that your customers have with your product or service and identify areas where you can add value.

Set clear goals: The first step in any customer success strategy is to define your goals. What do you want to achieve with your customer success program? Whether it's reducing churn, increasing adoption, or improving customer satisfaction, make sure you have a clear goal in mind!

If you're just starting out with implementing a customer success strategy, you might be wondering how to get some quick wins to demonstrate the value of your efforts. There are a few things you can do to start seeing results right away:

Do you know your NPS, health and what your CS staff think your client’s health is? Userlot shows it front and centre. Even startups need to track this from Day 1 1️⃣

Successful SaaS companies have strong Net Revenue Retention (NRR). The most critical tool for improving NRR through revenue retention and expansion is Customer Success. The best way to improve your Customer Success delivery is by using a Customer Success Platform.

The key to success in the entire customer journey lies in understanding customer needs and delivering the appropriate solutions at each stage. Have you taken the time to map out your ideal customer growth journey? #customersuccess #expansion #csm https://t.co/00Gd3Ui5F6

@7Cricket

Some incredible scenes faced by #firefighters earlier tonight at a #blaze at #Salt Ash north of Newcastle. These were taken near the #Tanilba Bay Golf Club. Conditions are now easing. @NSWRFS