Brent Haumann
@BrentHaumann
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Turning disengaged customers into loyal advocates...
South Africa
Joined July 2010
"As technology accelerates, so do customers' expectations." We are here to help our clients meet (and exceed) those expectations. Some exciting changes on the horizon.
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Just what is the state of digital transformation in South Africa? https://t.co/qmOn0D8Y6j An interesting read, featuring our Chief Experience Officer, @BrentHaumann via @CIOonline
#DigitalTransformation
#DigitalBanking
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South Africa ranks top 10 in Dell’s Digital Transformation Index II. @brenthaumann looks at what threatens the pace of digital transformation #SouthAfrica #DigitalTransformation
https://t.co/IZFlIxn3Hi
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What is better: being the best or being the favourite? The answer depends on where you are in the buying cycle #Customer360Africa
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NPS and VoC have become the cocaine of the CX industry, but what are you doing with the information? #Customer360Africa
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Reason No. 3 that #email is still the king of customer engagement: Email is the most preferred channel for #brand communications. Read more: https://t.co/vSAC5BjNLU
@Oraclemktgcloud
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In the digital realm, it's important to remember you can’t build a relationship in silence. https://t.co/MBD9mFHphV
#CCM #CX #DX
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Check out my blog: Great operational messaging can improve your customers' digital experience: here's how https://t.co/2PRE1p3HYw via @Striata #CustomerExperience #CustomerCommunications #Email
striata.com
Operational messages are key to enhancing your customers’ digital experience. Elizabeth explains the value of operational messages in her latest blog post
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Blog series: Raising an Agile child – part 2. Keen to hear your thoughts. https://t.co/83eNukstGX via @Striata
striata.com
Techniques that will prepare your children for a career in the unpredictable technology-driven future.
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Raising an #Agile child - how to prepare our children for success in an unpredictable future https://t.co/CTkH8eX6aV
@BrentHaumann @Striata
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Has John Connor's judgement day become reality? The future of #AI is here - is your business ready? https://t.co/jvZvfWXTpX
@BrentHaumann
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Great article on the Fallacy of Modern Recruiting. I can certainly relate to some of these points: http://t.co/UEUQdpp5e8
techcrunch.com
Think the hiring process is tedious and a waste of time? You are not alone. Lately, there has been growing concern among policymakers and journalists
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Nothing you haven't heard - but a few good reminders: 9 Things Super Successful People Do Every Day to Be Happy http://t.co/FNWsLHKFkE
inc.com
Don't wait until tomorrow to be happy. Happiness will help bring you the success you want--today, and every day.
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any decent answer to an interesting question begins, "it depends..."
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Definitely worth reading once a month! 10 Truths About Life We Forget Too Easily. http://t.co/NMHbyOjXUA
inc.com
It's surprising how easy it is to lose sight of the important things in life.
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Do affirmations truly have the power to make you more successful? If so, why? @MindaZetlin
http://t.co/FN4WH24Ezm
inc.com
Why affirmations may be effective even for those who are skeptical about them.
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Check. Check. Check. Got these 3 habits covered. Time to introduce another. http://t.co/h4abmCA88D
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Interesting views on management-less companies, but it does assume that you are good at hiring good people: http://t.co/thJbuYsxMr
inc.com
Companies without managers are the present and future of work. In the emerging work world of the Participation Age, the most successful ones will do away with managers completely. That's right -...
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Google, Gmail and the Pony Express of billing https://t.co/aT4iBiLd97 via @Striata
striata.com
Dubbed ‘Pony Express’ for now, it is a service that allows customers to receive and pay their bills within the Gmail interface.
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