We built the Shopify blacklist of bad customers and it’s working. Very fun to be getting feedback like this on Blox

A new CC, a different name, The shipping address is still the same. They strike, returning for more, A fake at your digital door. Cash is frozen, but fees are paid, A tax on progress you've made. While you play detective, the rent is due, How many ghosts are still haunting you?

Does this sound familiar? Instead of serving loyal customers, your customer support staff is buried in chargeback disputes. At Blox, we’re weeding out the bad actors, so you only spend time with real customers. #Shopify #Chargebacks #CustomerSupport

On the surface, everything looks perfect. Sales are up and it feels like smooth sailing. ⛵️ But while you’re focused on the horizon, chargeback leaks are silently sinking business. Stop them before the payment pause hits ⏩ look for "Blox" in the Shopify app store.

Which of these hurts the most?

@donatus_gwer @stripe @Shopify Once you're dashboard finds the dispute, merchants should block the bad customers and throw them onto our blacklist. Pairing Blox with solutions like yours can go a long ways! (p.s. we're only on Shopify)

"Blox is a lifesaver. A customer tried to issue a $500 chargeback, but the community blacklist caught them. They even tried a week later, with a new email, but Blox caught that too!" - insert your store's name. You're one install away from feeling the satisfaction of Blox...

What's the craziest chargeback story y'all have?

If your answer is "No thanks" then this Blox feature is built for you. A plus store just installed and right away all 852 customers who have done chargebacks in the past will get future orders held for review.

What's your policy on a customer continuing to buy from you when they've done a chargeback in the past?

We're using the @heybloxapp API to cross-check all these data points and make sure users claiming discounts are truly first time customers. It builds a graph that connected Shopify customers that are in fact the same person. What other use cases are there for an API like this?

At this point everybody knows they can change their email address to use a welcome offer... but it's a lot of friction to change an email, phone, IP, shipping address, billing address, credit card, etc.

E-commerce can be like Tower Defense with higher stakes. 🎮 Don't let "friendly" fraudsters breach your walls. Blox is the ultimate turret for your checkout page. Zap 'em before they cost you a dime. #Shopify #EcommerceTips

If a customer has a habit of filing chargebacks on other stores, do you want them ordering from yours? @heybloxapp can help.

Big news for @heybloxapp: the app is now available globally. Addresses are notoriously difficult to process, especially international ones, making this was quite a challenge to build, but we're determined to help merchants fight fraud worldwide. #Shopify #chargebacks

We've gone global!

Not on the list? Not getting in. You can't play nice with people robbing your business. Make sure you have some muscle for your checkout page.

Blox @heybloxapp is not a 1:1 replacement for Disputifier. Instead, it prevents chargebacks based on a shared blacklist of fraudulent customers. You can try it for free, and if you want a discount on your subscription, DM me.

I know this sounds harsh, but what Disputifier did with the access tokens is one of the stupidest fumbles I've seen. And now the other apps in the space will suffer as a result too.