CX, Ops, Support leaders: You can cut support tickets by 90% without writing a single line of code. One client: 1,800 tickets last month across 47 different broken flows. Here's how they fixed it without waiting for engineering ⬇️

Reasons you should raise VC Before PMF? Your business can survive long enough to get PMF After PMF? It helps you scale quickly and fight off competition

80% of your features aren’t used by your customers So how do you solve this problem? Well, that’s where I come in. My company Tandem lets you deploy copilots in your app so your users can discover, setup and use it to its full potential This means happier customers and less

Tandem doesn’t have a pricing page AI pricing is complicated Now, do you charge per seat? Per token? Per outcome? Flat rate? Per feature? Do we agree on how to measure success? Enterprise clients also have bespoke needs So that’s why we don’t have a pricing page

If you want to go big, apply to @ycombinator • they give you great coaching if you are a first time founder • they force you to pick one KPI and focus on that • they help you raise funding in the US • being in the YC community opens a lot of doors

Remote work is depressing Humans are social animals. There is a reason that prisoners are put in solitary confinement - it’s the ultimate punishment to be deprived of human company. I started to get depressed when I worked fully remote so now I work from an office in SF. The

Vibe apping is the future Everyone wants to prompt software now Instead of clicking through 15 screens to generate a payroll report, people want to ask an app, "How many overtime hours did Mark work in October?” My app makes this easier At Tandem, we've already started

Why did I leave Paris for SF? SF is simply the best place in the world for AI startups All the best investors are here. You can meet cool people in person instead of endless calls Sure, there are tradeoffs. It’s more expensive and my co-founder isn’t here. But I know SF is

Stay close to your customers. At Tandem our engineers work directly with our customers. This way, they see the product through someone else’s eyes, they learn what customers truly want and they aren’t just building useless features. But I see lots of startups where the

You can pivot the right way or pivot the wrong way The right way: stay focused on the same problem, but change how you solve it The wrong way: leap into a whole new problem, abandon all your domain knowledge and learnings

Introducing VEED Fabric 'Emotions' 💥 World’s first AI talking video model now with: More expressive faces. More real emotions. 🚨 Giving away 200 credits to the first 200 users, who: •⁠ Retweet •⁠ ⁠Comment Link in DMs.

Building and deploying a SaaS in a weekend is now a minimum requirement for a developer looking for a job

My best tip for getting investors - choose people who know your industry very well Industry experts: they will ask really great questions Everyone else: they will ask really bad questions

99% of our effort at Tandem is with the US market I’ve closed someone in 7 minutes before • Americans are more willing to try new products • Americans have bigger budgets • America dominates SaaS so it makes sense to target our efforts here

The best part? Engineering keeps shipping features while you eliminate support debt. What broken flow is killing your team right now? Drop it below 👇

How to start TODAY: Ask your support lead: "What's our #1 repetitive ticket?" That's your first AI helper. Your team already knows the problems. Give them the tools to fix them.

Real example (see video): Users couldn't map accounting tools correctly. Before: Confusion → ticket → manual ops setup After: AI copilot understands their accounting structure, handles mapping automatically IN the flow Result: 80% fewer tickets in 2 weeks 📉

The solution? Deploy AI helpers directly on the broken flows. No waiting for engineering. Your ops team fixes friction themselves using tools like Tandem

Every team builds their own bandaid: Support → writes macros Ops → documents manual processes Success → records Loom videos CSMs → jump on "quick calls" Total damage: $36K in tickets + $50K in workarounds = $1M+ annually 💸

The killer detail? No single issue was "critical enough" for engineering: Integration setup: 38 tickets Permission errors: 42 CSV imports: 31 API configs: 29 Death by a thousand paper cuts. $36K/month bleeding out.