
BackEngine AI
@backengineai
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We help you to drive NRR by analyzing every customer interaction, ensuring everyone from front-line teams to the C-suite is aligned to meet customer needs.
Los Angeles, CA
Joined June 2024
Is your SaaS company's growth strategy missing a crucial piece of the puzzle?. Just read Jake Brereton's in-depth guide on Net Revenue Retention (NRR) in SaaS from @launchnotes. It dives deep into why NRR isn't just a metric, but a growth engine for sustainable success. Key.
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Ever wondered why some SaaS companies thrive while others struggle? The secret might be in their retention metrics. Just listened to a fascinating @churnfm episode with @DragomirMiruna , CMO of @PlanableApp . She shared insights on tackling churn in B2B SaaS companies. Key.
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Ever wondered how AI is revolutionizing customer service?. I just read a fascinating blog from @HubSpot on "How AI Saves Time in Service" that explores 12 ways CS teams are leveraging AI to enhance efficiency and customer experience. Key insight: "79% of customer service.
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🚀 Just tuned into an episode of @WeAreMaxio 's "SaaS Expert Voices" podcast featuring @HickenLihong , CEO of @TheySaidHQ . 🎧. Lihong discussed a fascinating concept about how the traditional approach to preventing churn is flawed. She emphasized that relying solely on product.
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In the @HigherLogic blog post "Delivering Value with Revenue Optimization Through Communities," Varun Luthra from @Grazitti explores the transformative impact of online communities on revenue optimization. By promoting self-service and leveraging customer feedback, brands can.
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🚀 Just caught an episode of "Sales Strategy & Enablement Podcast" with Alastair Woolcock and Howard Brown. 🎧. @howardbrown made a compelling point about using generative AI to handle repetitive tasks like research and data consolidation. He emphasized that this not only saves.
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