A Small Orange
@asmallorange
Followers
4K
Following
674
Media
157
Statuses
18K
Homegrown Hosting - quality web hosting backed by top notch support. Please note Twitter is not a verified channel of support.
Austin, TX
Joined April 2008
Looking for customer service or support? Please visit our website directly as this social media channel is no longer being monitored: https://t.co/PemDLXcn1u
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Hi @RockCreekRunner we're sorry to hear about the problems with chat support! We'd love to help with a work around, send us a DM so we can get that to you!
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Hey @GianTricomi we'd be happy to help you get connected to Live Chat or get that SSL renewed going forward, shoot us a DM and we'll take it from there!
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Hey there @racketboy we're sorry to hear that you're still waiting on the ticket! Could you shoot us a DM with that Ticket ID so we can investigate and get it the attention it deserves?
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Hey again @inspiredjen ! We're so glad you were able to log in and get live support! We will be happy to help you further if necessary. As always we appreciate your feedback.
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Hello Jennifer, If you have had difficulty connecting to Live Chat, please click the New Customer tab on this link: https://t.co/LjIvctNxwu This will get you to the next available agent as quickly as possible.
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from @SALO_RAY Hello SALO_RAY. Do you have a ticket ID that's associated with the issue? Please DM us this ID if possible.
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Unfortunately due to hurricane Harvey our support staff is currently unavailable. We appreciate your patience during the severe weather.
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@RobSpurlock1We are very sorry for the delay. We are working to get this further escalated and addressed for you.
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@WomenYSK Please send us a DM with additional information and a ticket ID if you have one.
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@ashleyfromFBL Thanks for the kind words! Please do not hesitate to let us know when we may be of assistance.
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@Sir_Mike_SD We appreciate your feedback and apologize for the frustrations encountered. We will follow up with management re. the agent.
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@Sir_Mike_SD Thank you for that clarification. We have escalated your open ticket for priority review. We appreciate your patience.
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@Sir_Mike_SD We apologize but we could not find a ticket in our system with this ID. Would you please send us a DM with your email address?
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@nadinerebeccaxo We apologize for the negative experience. Could you send us a DM with your concerns or ticket ID so we may assist?
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@RWWrites We are happy to help! Please send us a DM with information about your support concern, and please include any related ticket ID.
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@rackedout We are following your profile. You are welcome to DM us at your convenience.
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@rackedout You are welcome. Please feel free to send us a DM. We may be able to get you connected. We will be happy to try.
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