Our CEO @jorgempenalva wrote about how provides @UserZoom with peace of mind for their support team. 📈 It's a story of how they are using Lang to scale their team reliably.

Mark your calendars 🗓️ Webinar ALERT!. Wednesday, September 21st we'll be discussing best practices for scaling #CX automation and the value of data, people, and process within the automation roadmap. Join us, by registering below ⇓ @Zendesk @tryramp

Structuring your data securely, is our most important job 🔒. We maintain enterprise-grade security standards, by offering:. ⥤ Role Based Access Controls .⥤ Multi-Factor authentication (MFA).⥤ Single Sign-On (SSO).⥤ SOC 2 Type II .⥤ HIPAA Compliance.

In a 🌎 where change is the only constant, service data platforms are crucial. SDPs enable organizations to:.➢ Increase agility.➢ Become reliable and an easy-to-scale service.➢ Elevate visibility with customer feedback. Continue reading ➢

Paella feasts, painting activities, morning workouts, were highlights of our trip to Barcelona 🇪🇸. Planning sessions allowed our team to align on future goals and understand the company's shared vision moving forward. »» »».

📣 Announcing our newest #CX Champion 📣 . Michelangelo Romano, Customer Care Automation Manager at @playtomic_ . “Mike’s brilliant mind allows him to think outside the box and find solutions to any kind of problem faced, both internally and externally.". Congratulations, Mike 🙌

Big thanks to the @Zendesk team for helping us connect and work together with many of the🌎's fastest growing brands. Check out our case study on their site, below 👇. ➤ ➤➤ ➤➤➤.

Help us celebrate your #CX champion by highlighting their efforts to better serve customers in the work place. Winners will receive a personalized shoutout, and a chance to donate to a charity of their choice!. Submit your #CX champion here ➲ 

“Delivering a great service experience is about meeting customers where they are, instead of making them work to get support” - @bennyseegz . #cx #automation @ada_cx .

Announcing our latest #CX Champion Emily Stubbs, Associate Director of Customer Service at @PairEyewear 👓. Put simply, ”Emily is a rockstar.” 🎸🌟 . Described by her colleagues as a “one in a million CX leader who astounds everyone with her sheer intellect and professionalism."

Some think that email support is dead 💀. The reality is that you need to meet customers where they are, and for many that is still over async channels like email. A strong email strategy = better customer relationships 🤝. Learn more ➪ #CX

More 📸’s from our off site in Barcelona 🇪🇸. We challenged our team to paint our core values at Lang:.➪ Curious.➪ Empathetic.➪ Accountable.➪ Pragmatic. How well did they do? 🧑‍🎨 . #customersupport #customerexperience #CXtools

📣 Announcing our first #CX Champion 📣. Sarah Diegnan, VP of Customer Experience at @ChartHop . Congratulations, Sarah, and thank you for all the amazing work you do day in and day out!. Submit your #CX champion, today ➲

A 📸 of our team connecting for the first time together in Barcelona 📍. Our off site:.➪ Strengthened camaraderie .➪ Sparked curiosity and creativity .➪ Reinforced our organizational vision and values.➪ Established excitement for future ambitions.

#CX trends & understanding the importance of:. ➪ Valuing the #VoC .➪ The impact CX has on every department. Why businesses are focusing on empathizing with their customers ➪. #customersupport #customerexperience #CXtools

Lang customers 🧑‍🤝‍🧑. ⬆ Scale support more efficiently .= Same number of agents.⬇ Reduce resolution times. Saving agents time + providing greater levels of service 🙌. Via @Zendesk's platform ➲. @PairEyewear @petal @LargestOrgan

#CX employees often go underappreciated in the workplace despite being among the hardest working in their efforts to help and serve customers. We’re setting out to celebrate these individuals & donating to charity in the process. Spread the ♥ here ➲

A successful #CX organization will build its processes with change in mind 🧠 . “Funding is not guaranteed in the same way it used to be, so they’re wanting to do more with less.”. 👂Hear more from @Zendesk's Sr. Solutions Architect @roseserafini ➪

We are thrilled to have received the ‘Community Choice Award’at @Zendesk's Startup CX Awards🏆. A special thanks to the Zendesk team, community and our customers for your support and input in s journey!. ➪ #customersupport #CX

A brand is no longer what we tell consumers it is. It is what consumers tell us it is. Leveraging your #CX data is 🔑 says @brianwkale, Director of CX, @Novo_HQ ⇩. #customersupport #customerexperience #CXtools

✅ Monitor customer channels with one view.✅ Make faster data-informed decisions.✅ Analyze customer trends . Why every support team needs a service data platform ➪. #customersupport #CXtools #CX