Zeynep Ton
@zeynepton
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Operations prof researching how companies can make money AND provide good jobs, mother of four kids.
Joined April 2010
Lessons from Costco that can inspire companies of all sizes.
hbr.org
Many companies falter after a great early leader departs. An outstanding exception is Costco. Since Jim Sinegal retired as Costco’s CEO, in January 2012, the membership warehouse retailer has...
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Jim Sinegal embodies integrity, discipline, and humility—this piece highlights his five convictions that helped build #Costco’s culture. https://t.co/lqzJTiBlms
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Costco’s Jim Sinegal on Building a Company That Will Endure https://t.co/01n09K68aA # Management-top,Management
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>40 million Americans work in service jobs. This #LaborDay, let’s take these jobs seriously—they hold the key to rebuilding the middle class.
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Just posted my latest Playing to Win/Practitioner Insights piece, co-authored with @zeynepton especially for Labor Day. https://t.co/KyamMLqWLU
#strategy #goodjobs
rogermartin.medium.com
The Required Fundamental Strategy Rethink
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>40 million Americans work in service jobs. This #LaborDay, let’s take these jobs seriously—they hold the key to rebuilding the middle class.
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What happened to the reliable jobs Americans used to be able to count on to support a family? @zeynepton joins @oren_cass on the @AmerCompass to make sense of it, and how today's jobs could be returned to that standard.
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This was a first for me—joining Oren Cass on the American Compass podcast. My usual audience is business leaders, but I enjoyed this conversation and the chance to explore these ideas from a policy angle. https://t.co/dva5UiVBg5 via @YouTube
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More than 40 million people work in service industry jobs in the U.S. How can we make those jobs better?
hbr.org
President Donald Trump’s drive to rebuild the U.S. manufacturing sector ignores the reality that expanding manufacturing jobs alone won’t be enough to rebuild the American middle class. Even more...
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There are more Americans working at Walmart than in all U.S. auto factories combined. That fact underscores a deeper truth: The future of the middle class depends much more on the jobs that already surround us—service jobs—than on manufacturing jobs. https://t.co/nUHLsO7CZC
hbr.org
President Donald Trump’s drive to rebuild the U.S. manufacturing sector ignores the reality that expanding manufacturing jobs alone won’t be enough to rebuild the American middle class. Even more...
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In this piece, I explain why a high-productivity, high-dignity service sector is essential for the United States and offer specific ideas for how to build and strengthen it. https://t.co/6FhAlpCmb1
hbr.org
President Donald Trump’s drive to rebuild the U.S. manufacturing sector ignores the reality that expanding manufacturing jobs alone won’t be enough to rebuild the American middle class. Even more...
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On #LaborDay, I'm excited to share my #TED talk on why #essentialjobs should be good jobs, and how great companies like #Costco create those good jobs while keeping prices low for customers https://t.co/B9bk7lzz6w via @TEDTalks
ted.com
Many of the jobs that keep the world running — like cleaning bathrooms, picking up trash, caring for the elderly — pay so poorly that workers can barely make ends meet. Nonprofit leader Zeynep Ton is...
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On #LaborDay, I'm excited to share my #TED talk on why #essentialjobs should be good jobs, and how great companies like #Costco create those good jobs while keeping prices low for customers https://t.co/B9bk7lzz6w via @TEDTalks
ted.com
Many of the jobs that keep the world running — like cleaning bathrooms, picking up trash, caring for the elderly — pay so poorly that workers can barely make ends meet. Nonprofit leader Zeynep Ton is...
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Everyone wins when companies pay their people livable wages and offer opportunities for growth, as @zeynepton, author of The Case for Good Jobs, explains in this @TED talk.
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I love this essay by @HarvardHBS's James Heskett on "What's Enough to Make Us Happy?" The "striver's curse" that he dissects infects so many in Silicon Valley. CEOs, VCs, professors, lawyers, on and on. https://t.co/gvNGOjqT2Y
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How to resist growth temptations that could hurt business in the long term? Think less like a business analyst & more like a leader who sees interconnectedness in complex systems & has the courage to do the right thing,even when the numbers can't prove it https://t.co/nr71T8e6P6
hbr.org
Few companies succeed in growing at a sustainable rate over time. The reason is that leaders give in to the temptation to grow in ways that overlook the customer or they grow more quickly than their...
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Excited to be speaking about #goodjobs at the TED2024 conference in Vancouver in April. Check it out here! #TED2024. https://t.co/TcrMyuLkcP
conferences.ted.com
Join us in Vancouver at TED2024, the 40th anniversary of our founding, to celebrate creativity, ingenuity, courage, wisdom, and generosity.
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Service jobs should and could be middle class jobs--not just a steppingstone to better jobs. Why do we undervalue those jobs, many of which we called essential during the pandemic because they are so important to the functioning of our economy?
hbr.org
America is losing its one-time healthy middle class and desperately wants it back. But how? Some say reviving manufacturing jobs. Some say redistributing existing wealth. Some say a universal basic...
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