From July 2023 we will be no longer providing support on Twitter. Please contact @bt_uk or @TalkTalk for support information for BT or TalkTalk set-top boxes, or visit https://t.co/2HFbkWxnbh for help with Humax Retail and Sony TV devices with YouView.

Update for viewers in NE England; this morning services have transferred to a new temporary Bilsdale mast. The mast will improve signal to over 100,000 homes. If you've noticed a change to your service, you may need to retune. For more information go to...

To make space for the brand-new BBC Three, as of today some channels will be moving to a new home. Retune today to keep your channel list up to date with the latest changes. For more information and help with retuning visit...

Over the Christmas period, it will take us longer than usual to respond to messages. If you need assistance and you're with BT or TalkTalk, please contact them directly. You can find contact details, help guides & links to our forum on our Support Site: https://t.co/362DO1Pbqv

From January 2022, ITV will be updating their content protection technology which means new shows will no longer be available to watch on first generation YouView devices (T1000, T1010 & DN370T devices). For more information, see our article here:

As you may already know we're still experiencing problems from a serious technical issue and we're really sorry that not all our systems are working properly yet. You can find a full update here👇 and send any questions to @4Viewers

More details can be found here:

We are still experiencing technical difficulties, especially with accessible versions of our shows. We're very sorry and are doing all we can to fix the problem.

Due to poor weather forecast, Arqiva’s work on the temporary Bilsdale transmitter has been delayed. Arqiva is now estimating the transmitter will be live by 19th Oct. For more info –

A new software update which enables Wi-Fi on BT TV Box Pro devices is now available. You can change from a wired to a wireless connection via the 'Broadband Connection' section in Settings. More information on this can be found here: https://t.co/eFZF8mjYyS

The majority of homes affected by the Bilsdale fire should now be able to pick up some channels. An auto retune could help tune your TV into a temporary transmitter. When the temporary transmitter at Bilsdale is completed, you'll need to retune again.

More areas have had channels restored following the Bilsdale transmitter fire. See our website for the latest information and advice.

Teams are working to restore the vast majority of TV coverage to viewers affected by the Bilsdale fire with temporary masts, and we hope to update with a firm timeline later today. See the latest here...

Some viewers in Hartlepool, Redcar and the east of Middlesbrough may start to see some services restored. You may need to retune your TV to restore services. To find out more about retuning watch our handy retune videos.

Engineering teams have started the process to gradually restore services as quickly & as safely as possible in NE England after the fire at Bilsdale transmitter. Disruption is expected to continue whilst the work is ongoing. We'll keep our website updated

A new software update which includes the introduction of the new Home Screen for BT T2100, T2200 & T4000 devices is now available. More information on this update can be found in our release notes below. https://t.co/uEHNWiIoYl

A software update is now available for all Humax Retail T2000 devices which includes the new Home Screen and the addition of Live Events in the Sports area. More information on this release can be found here: https://t.co/FuQApp5Qui

We're aware that some customers may be experiencing issues watching On Demand TV services. This is being looked into and are working to restore services ASAP. Any updates on this will be posted here

We have begun a new and exciting journey to replace the main menu with an improved home screen, giving you easier access to all the same great content in a seamless experience. Starting today, this will be rolled out to Humax Retail T2000 devices: https://t.co/ppkBsCvxVd

Over the Christmas period, it will take us longer than usual to respond to messages. If you need assistance and you're with BT or TalkTalk, please contact them directly. You can find contact details, guides & links to our forum on our Support Site: https://t.co/twyyBQGzEs 🎄