“We seek to help emergency services reinvent citizen exp. We have worked partner TTEC Digital to reduce 101 call wait times from 25 min to 10 sec & prioritise vulnerable calls.”–Grace Blake-Turner, Head of UK Public Safety at @awscloud in @ESTmagUK:

Read more from Mike Bawn, our VP of Digital Experience Transformation:

Customer journey orchestration (CJO) is not about drawing the lines between channels, but about knowing where a customer is, what they’ve already done with your brand, & what they’re likely to need next. And then doing something about it.

Flagship builds homes & improves & maintains them for people in need. Flagship’s vision was to create a Customer Service Hub that put customers at the heart of every interaction. 💙.Learn more about how they did it:

"We are committed to creating meaningful, inclusive, & sustainable impact, empowering individuals through tech, education, & employment. Through initiatives like Digital Dev Academy, we're equipping young people w/ the tools to thrive." - CEO Dave Seybold.

Wishing you and yours a happy and safe Fourth of July!

We’ve been named a top consulting firm by The Consulting Report! We’re so proud of our team on achieving this recognition and wanted to take a moment to reflect on this accomplishment!

Explore how the right data and analytics strategies can turn digital exhaust into fuel for stellar CX and business growth:

Businesses often question if the tech they've chosen is providing the best experience for customers. But this question isn't really about the technology. It starts w/ the customer. Hear from Marcy Riordan, our Head of Data Analytics & Insights, on how your data can help.

What do we believe here at TTEC Digital?.Conversations matter. The best build loyalty. And the worst?.Create d i s t a n c e. Technology is reshaping conversations. Connections must feel human. That’s why we do what we do: optimizing CX at the point of conversation. 💙

Today's conversations are inseparable from the customer experience technologies that support them. That's why we've built our business around helping clients apply powerful technology and proven CX strategy together.

Heading into day three of #CCW25 energized by everyone who is creating the future of the CX industry—right now.⚡Yesterday’s sessions about creating digital-first, human-centric CX were amazing -.can’t wait to continue talking about optimizing CX at the point of conversation!

"Grateful for the chance to spotlight the growing partnership between Microsoft and TTEC Digital this week in Atlanta at the annual Healthcare Contact Center Times Conference." — Connor Flanagan, US GTM Business Leader at @Microsoft . #HCCT25

-client Adrian Barber, previously Managing Director at Flagship during Voices of Transformation: How AI Leaders are Redefining the Contact Center workshop at 3:30 p.m. PDT on June 10!.

Be sure to catch: .-Caleb Johnson in the Empathy Paradox & Modern Contact Center workshop 6/10 at 3:30 p.m. with James Bednar & Leslie Kornaker of TTEC and Nikki Parsons of Akamai Technologies!.

Our team is excited to be attending the Customer Contact Week (#CCW25) Conference in Las Vegas on June 9-12—and we’d love to connect with you!. There are two great ways to hear from and about us at the event!

RT @taphouse_philip: ServiceNowUKI: Over £25k raised ✅ .Pitch-perfect teamwork ✅ .Support for two vital charities ✅.Thanks to UP3, @newrock….

Curious about agentic AI, but don’t know where to start? . Our VP, Head of Delivery & Client Success - EMEA, Maha Perumal breaks down what agentic AI is & where it fits within today’s customer experience landscape in @custservman.

Listen in as Ryan Boyer, our Executive Director, Solutions Architecture, explains how we guide clients to the right solution and systems – no matter their needs to enhance their customer’s experience at the point of conversation.

On Memorial Day, we’d like to honor the brave men and women who made the ultimate sacrifice in service to our country. Today serves as a reminder of the sacrifice and strength they’ve given on our behalf – may we never forget their bravery.