Usabilla
@usabilla
Followers
14K
Following
3K
Media
5K
Statuses
12K
a @SurveyMonkey company empowering organizations to become truly customer-centric by listening to what consumers need 👊🏼
Amsterdam
Joined October 2008
It's here! Starting today, register your spot for @GetFeedback, @SurveyMonkey, and @Usabilla's inaugural CX event on October 13 & 15. Learn from exclusive speakers across industries. More info👇 https://t.co/6B7f6td3eN
#CXImpactSummit
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Découvrez comment @CarrefourGroup s’appuie sur la solution VoC Usabilla pour donner une voix à ses clients, transformer leurs feedbacks en actions et ainsi améliorer en continu leur expérience d’achat.
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Découvrez comment @CarrefourGroup s’appuie sur la VoC pour améliorer en continu l’expérience client et être vraiment customer-centric.
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How can voice of customer (VoC) technology help you improve the online experience for current, and new, customers? @GetFeedback is hosting a webinar covering how to prepare for the holiday season in light of changes in consumer behavior. Save your spot!
go.getfeedback.com
GetFeedback and CX expert, Myra Golden, share the top 7 tips to providing the best customer service & experience during this unprecedented holiday season.
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Our journey with @SurveyMonkey has hit a new milestone. Welcome to the new @GetFeedback platform. 🎉 Built for agile, flexible, and integrated customer experience programs. Take a look! https://t.co/Bdt2l2kCIh
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Great customer experience programs work best when grounded in feedback collected throughout the journey. @SurveyMonkey’s new CX solution is here and ready for you. 🎉 Take a look!
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Today is the day—CX Impact Summit! 😃 From customer engagement tips to what's missing in your eCommerce strategy, we'll cover this and more. See you there! https://t.co/HLYXj620QV
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New blog alert 🚨 this one is stacked with tips for improving in-app experiences, including real-life examples of great app interfaces, oh and lots of data. Mine it for whatever you need!
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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With so many restrictions due to the COVID-19 pandemic, offline shopping has fallen and web and mobile have become the two most popular channels. Here's the why and how of prioritizing digital feedback to keep pace with changing customer needs. https://t.co/HclpYM5jVb
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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We're 1 week away from knowledge sharing that you can't miss. 🎉 Join our team for a virtual CX event on October 13th (North America) and 15th (EMEA). To register: https://t.co/HLYXj620QV
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We walked you through intuitiveness and ease of use, the first two elements that brands apply to their digital UX program to satisfy customers. In this second part of the series, we wrap up by covering seamless journeys & feedback channels. Check it out!
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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There are four key elements that brands apply to their digital UX program to satisfy their customers: intuitiveness, ease of use, seamless journey, and feedback channels. Here, we walk you through the first two elements, intuitiveness and ease of use.
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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What is user research, how is it conducted, and how can be it be used to improve the user experience? Get started with our comprehensive guide:
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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These days, many of us rely on online banking to track our finances. For a bank to establish lifetime customers, they need to focus their attention on three places in the digital customer journey. Let's walk through the elements together:
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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How can brands turn traditionally transactional relationships into emotional ones? The answer's in digital feedback.
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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We joined forces with @ChattermillAI & @HelloFresh to bring you this new webinar featuring Mariano Di Rienzo, Head of VoC at @HelloFresh. How can businesses adapt and accelerate their #CX strategy in this new normal we're living in? Watch it on-demand 👉🏽 https://t.co/jy9il6mtfR
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In this episode #SimplifyingCX, we discuss the main differences between customer experience and digital experience—and how to deliver both in the best way.
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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It's almost here! On October 15th, we’ll share how to adapt & influence customer experience in the new normal. Register for the #CXImpactSummit today.👇🏽 https://t.co/HLYXj620QV
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Let's dive into 6 methods you can employ to collective quantitative data—including in-the-moment surveys, user satisfaction, and more!
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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Don't forget to join @GetFeedback, @SurveyMonkey, and @Usabilla for the 2020 CX Impact Summit on October 15 at 11am CET. ✨ The topic? How to Adapt & Influence Customer Experience in the New Normal 👇🏽 https://t.co/HLYXj620QV
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Interested in collecting quantitative UX research data? Check out one of @usabilla latest blog posts showcasing some of the trends to look out for #uxresearch #uxchat
https://t.co/yUHLE5PQLA
surveymonkey.com
Improving customer success is hard work. SurveyMonkey’s powerful platform allows CX professionals to get feedback, find gaps, and boost their brand.
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