Thanks to the Regional Community Resilience Group for their Summer newsletter, highlighting important steps we can all take to be weather ready during the warmer months.

We’re hiring a Legal Advisor to join our team within the Chief Executive Office at the Utility Regulator. In this role, you’ll give legal advice on a wide range of topics like company law, energy and water regulation, licensing and enforcement actions. You’ll also work on

Reminder!. The Call for Information on our future gas distribution and transmission price controls is open for responses. Gathering information from stakeholders will allow us to consider the potential issues affecting the future development of Northern Ireland’s gas networks,

We are delighted to have joined @BrIreCham and look forward to engaging with the Chamber and its members, as we work to protect the interests of consumers of electricity, gas and water across Northern Ireland.

We're hiring a Regulatory Manager!. Join our Price Controls Team where you’ll take the lead on setting gas retail prices. You'll also give expert advice on regulatory economics and regulatory financial frameworks across gas networks and water. In this role, you’ll manage and

During #NetZeroWeek, we’re reflecting on our role in ensuring that energy and water are secure and affordable for Northern Ireland’s consumers in the context of the ongoing energy transition. You can read more here 👇.

We’re recruiting for a Senior Legal Advisor. Working within the Chief Executive Office, the Senior Legal Advisor will be expected to provide legal advice on all aspects of the Utility Regulator’s extensive statutory remit. Specifically, this will include:. ➡️Modifications to

This week, we’ve been highlighting findings from our recent annual Domestic Consumer Insight Tracker Survey. Today’s finding is that the number of respondents who sometimes struggle to pay for their electricity bill decreased from 33% last year to 23%, while the figure for gas

RT @NIElectricity: 🐾 Dog owners, please help keep our meter readers safe! Secure your dogs in a separate room or outside during our visits.….

We have published a consultation on our approach for the next price controls for the gas supply companies. The price controls are for @firmusenergy (Supply) and @sseairtricity Gas Supply (NI). They are due to begin January 2027 and April 2027, respectively. Our consultation

Protecting the interests of Northern Ireland’s consumers of electricity, gas and water lies at the heart of our work here at the Utility Regulator. As such, we are pleased to have published our ‘Improving the Non-domestic Consumer Experience’ position paper. The paper aims to

Another finding from our recent Domestic Consumer Insight Tracker Survey was that the uptake of customer care and critical care registers was extremely low. Only 2% of respondents who would be considered vulnerable reported that they had signed up for support services.

Our recent Domestic Consumer Insight Tracker Survey found that there was a drop in respondents’ awareness of the support measures energy suppliers have in place for consumers in vulnerable circumstances. Only 23% of respondents said they were aware of and knew a bit about these

We’re recruiting for Regulatory Analysts within our Price Controls Directorate. Working as a Regulatory Analyst within our Price Control Team, you will be responsible for undertaking detailed analysis and recommending action which will determine the outputs, expenditure,

One of the findings from our fifth annual Domestic Consumer Insight Tracker Survey shows that consumers may have become less engaged with the energy market. Only 42% of those surveyed said they had read the last written correspondence from their electricity supplier, which is a

We’ve published our June newsletter where you’ll find an update on our work, including:. 🟢Our seventh annual joint Energy Forum with @EnergyInstitute . 🟢Results for our 2024 Domestic Consumer Insight Tracker survey. 🟢The Quarterly Retail Energy Market Monitoring (QREMM) Report

We’ve published our fifth annual Domestic Consumer Insight Tracker survey results. The results provide insights into consumer experiences, attitudes and behaviours in the Northern Ireland domestic electricity and gas markets. We’ll be posting some specific information on the

As the Collaboration Network’s #VulnerabilityWeek2025, draws to a close, we are proud to announce that we have become the first UK regulator to partner with numbers-first communications organisation, Plain Numbers. This collaboration will provide us with the training necessary

Our Consumer Protection Team were pleased to host and chair the latest Consumer Engagement and Advisory Panel meeting today at our offices in Belfast. The session saw representatives of @ConsumerCouncil, @Economy_NI, @NIElectricity and @UREGNI gather to discuss support measures