TouchPoint One
@TouchPoint_One
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SaaS #employeeengagement & performance management co. for #contactcenters. Key products are Acuity and A-GAME and other fantasy #sports #gamification products.
Indianapolis, IN USA
Joined February 2013
Check out our latest article: What Elite Sports Leaders Can Teach Contact Centers About Performance Excellence 🏈 https://t.co/xIQfYr5LZS via @LinkedIn
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As college and NFL football seasons kick off, there's never been a better time to examine the operational frameworks that separate championship organizations from those that struggle with consisten...
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Check out my latest article: How Authentic Leadership and Gamification Can Boost Morale, Retention, and Performance in Contact Centers https://t.co/M7yOcY10xt via @LinkedIn
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The contact center industry faces well-known and documented challenges. Low morale, high attrition, and uneven performance are constant hurdles.
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Check out my latest article: Why Connection, Not Just Efficiency, Drives CX Results https://t.co/OGIbGx7TnF via @LinkedIn
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Chris Schembra's "Law of 1,000 Conversations", a brilliant article I highlighted in a Independence Day holiday post, couldn't come at a better time for CX leaders. His challenge to the 10,000-hour...
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Check out my latest article: Activating Servant Leadership to Boost CX! How TouchPoint One Gamification Bridges the Leadership-Employee Gap https://t.co/J0XbYcB0jt via @LinkedIn
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New research published in Humanities and Social Sciences Communications, a Nature Magazine portfolio journal, reveals an unsurprising but compelling insight — servant leadership significantly...
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🙏 TouchPoint One is immensely proud to share that we have been named a Finalist in two prestigious categories at the 2024 Stevie Awards for Sales & Customer Service! https://t.co/WMNqJDrXoX
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TouchPoint One Introduces IQAssure: AI-Powered Coaching Plans for Enhanced Quality Management — Transforming Quality Assurance with Groundbreaking AI Technology, IQAssure Redefines Efficiency and Accuracy in Contact Center Operations —
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/PRNewswire-PRWeb/ -- TouchPoint One, a leader in contact center performance management solutions, proudly announces IQAssure, short for "Intelligent Quality...
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A-GAME Leagues Gridiron Season IX Brings Gamification to the Forefront of Contact Center Performance — Innovative Enhancements Set to Boost Engagement, Performance, and Retention in Contact Centers —
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🚀 Are you ready to be the EX MVP of your CX organization? It's time to step off the sidelines and into the game with TouchPoint One's A-GAME Leagues! 🏈 Imagine transforming routine performance management into an exciting, morale… https://t.co/tl6Q1MkKtU
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An important quick read from Qualtrics Head of Product, tech visionary, and CMSWire Contributing Author, Fabrice Martin. This quote particularly encapsulates the essence of genAI: “To extract the most value out of LLMs, organizatio… https://t.co/HfEIjwaEDr
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Great piece, @TimElmore! A simple three-ingredient recipe to revitalize leadership and rebuild trust in it. #leadership #connectedness #empathy
https://t.co/UqTG9Eelvh
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No one raised their hands. That’s right.
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'Quiet quitting' is the silent epidemic plaguing the global workforce, costing the economy nearly $9 trillion per year, as revealed in this post by Gallup CEO and Blind Spot author, @JonCliftonDC. But what if the antidote is not ju… https://t.co/Uouu9OqX6m
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Reposting @ttunguz latest post and recommending my network subscribe to his excellent newsletter. Databricks announced its plan to acquire MosaicML for $1.3b, while Snowflake deepened its partnership with NVIDIA to offer customers… https://t.co/p9g9uul95e
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Yesterday, Databricks announced its intent to acquire Mosaic for $1.3b.
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📌 TouchPoint One Customer Contact Week 2023 Brief: Unearthing Hidden Costs and Unleashing AI in Customer Contact Centers Fresh from a fantastic CCW 2023, a prevalent theme emerges (expressed by >50% of operations leaders visiting TouchPoint One booth #… https://t.co/Ts0tRh94CY
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📌 TouchPoint One Customer Contact Week 2023 Brief: Unearthing Hidden Costs and Unleashing AI in Customer Contact Centers Fresh from a fantastic CCW 2023, a prevalent theme emerges (expressed by...
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Team TouchPoint One and the Baby Mr. Business #ex squad ready to kick-off Customer Contact Week 2023! Stop by booth 431 and say hello! #contactcenter #ex #cx #employeeengagement #gamification
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Good morning, CX/EX pros! Ready to satiate your AI cravings? Then belly up to this expansive McKinsey Digital research smorgasbord. The report covers AI’s anticipated impact on a wide range of industries – including customer operat… https://t.co/SQjzu6LdYk
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Good morning, CX/EX pros! Ready to satiate your AI cravings? Then belly up to this expansive McKinsey Digital research smorgasbord. The report covers AI’s anticipated impact on a wide range of...
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If you haven't tuned into @Josh_Bersin's podcast yet, this episode is a great place to start. It's a deep dive into the world of data management and operational efficiency, and it might just make you feel less alone in your journey… https://t.co/9LOSNkn0Th
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TouchPoint One to Spotlight Innovations in AI, Gamification, and Performance Management at CCW 2023 — Transforming Customer Contact Operations with Cutting-Edge AI-Enhanced Solutions, to be Exhibited at Caesars Forum, June 19-22, Booth 431 —
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Contact me if you're heading to Vegas next week for Customer Contact Week #25 - or just stop by Booth 431 to say hello! Excited to meet with old friends and make new ones to discuss all things #EX, #CX, #AI, or whatever's on your mind. 🧠 😁
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Contact me if you're heading to Vegas next week for Customer Contact Week #25 - or just stop by Booth 431 to say hello! Excited to meet with old friends and make new ones to discuss all things #EX,...
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Thanks for sharing, Archana Jain and hope you are well The 30-minute interview is excellent and highly informative. Ericson Chan covers the strategy and technology gamut from CX, EX, IoT, China, digital enablement, AI of course - and so much more. The Zur… https://t.co/Alz4enQ73b
linkedin.com
Thanks for sharing, Archana Jain and hope you are well. The 30-minute interview is excellent and highly informative. Ericson Chan covers the strategy and technology gamut from CX, EX, IoT, China,...
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My latest Forbes Technology Council musings (and a little personal backstory) hot off the press! In today's customer experience landscape, fostering genuine connections has become an imperative – this applies to you senior manage… https://t.co/RHNXHrpJUL
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