Hi all, our website has a new and improved Help Centre for all customer enquiries. If you’d like assistance from us, please visit https://t.co/uYuj9HglGU as comments on Social Media do not get passed onto our store or online order teams. Thank you

Hi @prgaaa , thank you for your great feedback! We’ll be sure to pass on your compliments to the Preston team :)

Hi @twolands2homes, Our store credits have a shop-fast expiry and are usually partnered with hot offers at the time so our members can get an even better deal. We apologise for the time taken to respond to your DM. We appreciate your patience. Thanks

Hi @correzpond, we're keen to help but we're a bit confused by the service not being available? Concierge are at your service via Facebook messenger, phone, contact us page or email. Please DM us your docket or mobile number and detail on what you're trying to access.

Hi @correzpond, We’ve attempted to DM you regarding your post however can see that we are unable to send you a DM. If you would like to send us a DM we'd like to connect. Thanks

Hi @correzpond we're sorry to hear of your experience! We'd like to arrange for one of our Concierge team members to give you a call and assist you. We've sent you a direct message. Thanks.

Hi Isobel, Concierge covers you if your unit faults due to a mechanical or electrical failure. Accessories such as charging cables are not covered. This is out lined in the Terms & Condtions here- https://t.co/0WV4G5xUEP Please let us know if we can assist you further.

Hi @DanieTreg, such a lovely comment to receive about one of our hard-working team members. We'll be passing your comments to the Store Executive Manager, and thank you so much for taking the time to let us know!

Hi @gregorybarber so sorry to hear about your experience- we'd like to investigate. Could you please Direct Message us a little more about what happened with your docket number and best contact number? Thank you.

Hi @J_Turl thanks for your message. Unfortunately our network was down yesterday and all systems were effected nationally. Our I.T department had been notified. We are back up and running. We apologise for any inconvenience and appreciate your patience.

Hi @CassadyGlimmer thanks for your message. Unfortunately our network was down yesterday and all systems were effected nationally. Our I.T department had been notified.We are back up and running. We apologise for any inconvenience and appreciate your patience.

Hi @mattro_berts, so great to hear! We'll be passing your comments to the store and thank you so much for taking the time to let us know!

@LeesaSawyer_13 Hi Leesa, thanks for getting in touch. For this query, we recommend contacting your local The Good Guys store to have a chat to a Product Specialist who will be able to give you the best advise. If you would like their details, please let us know your postcode.

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