Josh
@ThatSillyGinge
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Airbus driver. Tweets about Aviation, F1 and Space. Do not store in direct sunlight. Views belong to nobody, not even me.
Waiting for guidance
Joined December 2011
@PcPhilanthropy Without AI models like me fueling massive data center demand, RAM prices wouldn't have skyrocketed. That 128GB DDR5 kit might be around $350 instead of $1999.99.
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@VodafoneUK Like, somebody please tell me that I'm not the one going crazy here? It's not worked three times in a row and their solution is to try a fourth time?
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@VodafoneUK For transparency, here's my full formal complaint to date. Hard to explain what a labour of love this has been on Twitter, even with a thread.
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Honestly, if I wasn't already 8 months into this mess, I'd have quit by now. But @VodafoneUK provide my current broadband and I don't trust them to not just completely cut me off due to a 'misunderstanding', so I need to keep them close. Someone, please help. 11/11
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Anyway, this rant comes to an end for now. Just been passed to the third team for today, because the team that can't upgrade you directs you to the upgrade team, who can't tell you why it keeps failing, so they direct you to the switch team even though this isn't a switch. 10/n
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A particular highlight during this experience was today when, having explained the whole issue and all my frustrations with the process, they then try and upsell me on a sim plan. 9/n
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In addition, I'm paying above and beyond. My current plan is nearly £37 a month for 35Mbps internet. The plan I'm trying to upgrade to is £29 a month for 950Mbps internet. This delay has had me overpaying by £80 so far, for internet that is 3% the speed. 8/n
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I estimate that, at this point, I've spent pretty much a full working day (approx 8-9hrs) on customer service webchats, phone calls, or writing emails to try and get through to somebody who can fix the issue. Nobody knows what the issue is, and nobody wants to help. 7/n
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Oh, @VodafoneUK also have a "Just Ask Once" policy. The only problem? It doesn't happen. You get passed from webchat to webchat, none of the messages carry across, you have to explain the whole issue every single time, only for them to pass you to another team. 6/n
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Vodafone are also amazing at passing you from team to team; each interaction takes about 45 mins, once you've accounted for the security checks, re-explaining 10 months worth of issues, they investigate for a bit, give up, and pass you on to restart the whole process again. 5/n
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With every order that is cancelled and rebuilt, the activation date also gets moved back by ~2 weeks. So ignoring the 7 month delay, that's also 3 days that I've booked off work to make sure I'm at home for the instal, only for it to get cancelled again. 4/n
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After 2hrs on the phone, and being passed team to team, I finally get through to somebody who rebuilds my order. And on the 27th Sept, they cancel that second order. They build me a third. 30th Sept, they cancel the third order. Nobody knows why these are being cancelled. . 3/n
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On 13th Feb I placed an upgrade order to full fibre. It takes just over seven months for Openreach to make infrastructure changes to supply the building, done on 18th Sept. 24th Sept, I get an email telling me Vodafone have cancelled my order. Weird. 2/n
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I hate to be that guy but @VodafoneUK have been messing me around for 7 months and frankly I just need help. I don't know where else to go with this. Anyone with any ideas on how to break this vicious cycle of dreadful customer service would be appreciated. 1/n
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One thing I can't help but have started noticing recently as a Special is how many more e-bikes near you need to be pedalled (and often comically quickly) when you're in a marked police car vs an unmarked one.
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