TelkomKenya_Care
@TelkomCare_Ke
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Official account of Telkom Customer Service Team #MovingWithYou .
Joined August 2011
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Hi Ainz, apologies for the experience. Please DM the affected Telkom number.^eM
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From industry to business to technology, we see a country progressing on its own steam, powered by individual enterprise.
#MovingWithYou
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@JairusWambua
Hi Jairus, we do appreciate your feedback. Plans are underway to improve our network coverage nationwide and we hope to fully service your area soon. Kindly bear with us. ^eS
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Kindly share the number of network bars and the network signal.^eK
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@shirafaithful
Please note that Home plan has T&C which are as follows:
-Daily-first 6GB-full speeds
-6-10GB Fuped to 1Mbps,
-after 10GB-512kbps
-Monthly FUP after 300GB to 256/128kbps. ^eAM
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We want to celebrate those truly dedicated to progressing Kenya beyond our wildest dreams.
#MovingWithYou
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We are being driven by our collective desire for a more progressive country and our rightful place in the world.
#MovingWithYou
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Hi
@AmosNjunge
, yes, 5GB night owl data bado iko na kuisubscribe you dial *544# option 2(data bundles) then option 5(Night 5GB for 39/-). ^eE
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Hello Evan, the cost of our Telkom line is kshs.50. ^eM
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Hello Joel, kindly share the M-pesa SMS and number via DM for us to be able to check on the transactions. ^eE
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@jon_hover
Hi
@jon_hover
, we would like to look into this. Kindly confirm your exact location for network connectivity check. ^eJM
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@allan_goer
@Evanmemba
Hello
@allan_goer
, We are happy to know we hit the mark for you. Thank you too for moving with us,^eD
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Kindly advise on the last time you used internet on the same line. ^eM
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Hello Bonface, please note that there was a technical issue experienced while using the USSD codes yesterday. All efforts were put in place and our team diligently worked on restoring the service. We do apologize for any inconvenience caused. ^eF
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@COwiss1
Hello Owiss, we have taken note of your concern and shall keep you posted in case on any further changes. ^eM
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@r_o_y_s_t_e_r
@TelkomKenya
Habari Royster, Tunashukuru maoni yako. We do have promotions like the Freedom Friday and the birthday treat. We are here to assist if the birthday bundle is not allocated. Thanks. ^eS
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@bonbin66
Hello Bon, these are Safaricom, charges, however you can recharge via Tkash or via the WhatsApp number 0774774774 for no charge.^eO
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Hello
@mwaringa
, kindly DM us your exact location and the color indicating on the router. ^eE
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@fkariuki
Hello Kariuki, Loon is a network of balloons traveling on the edge of space, delivering mobile phone telephony (internet connectivity).^eO
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@jumia_kenya0
Hi
@jumia_kenya0
, We regret the challenge. Kindly copy paste the transaction message, pay bill used and Safaricom number used to transact via DM for further assistance .^eP
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@mogire_jusper
Hello Jusper, please note that we are currently experiencing intermittent interruption on our paybill channel 777711 and our technical team are currently working to resolve this. In the meantime, kindly use the alternative paybill number 220220. ^eM
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Hello Abdallah, please share via DM the receipt of payment so we can follow up and advise.^eO
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@Babagili_std
@Safaricom_Care
@AIRTEL_KE
Hello Gilbert, please visit the nearest Telkom shop to buy a 4G sim at ksh.60 and check out our data plans here ^eA
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@KinyanBoy
@AIRTEL_KE
@SafaricomLtd
@bobcollymore
Hello, in some areas, we may not have 3G or 4G coverage, However, Telkom continues to improve its network coverage. Thanks. ^eM
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@KimathiJaymore1
/3 Hello Jaymore, we have been able to check into your account and realized that you purchased the 15GB
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@iamvishal306
Hi Vishal, that sounds really challenging. Kindly confirm whether you are having network challenges on calls/ SMS or internet.^eM
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@_tjay86
@SafaricomLtd
Hello T Jay, its actually 249/- for 2GB, thank you for the feedback and Merry Christmas ^eJ
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Mrn, Today changes with orange opportunity changes with orange!!
@Okellokidi
:
@SafaricomLtd
@SamoElijah
@yuMobileKenya
@AIRTEL_KE
^eI
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@Biggyomae
Hujambo Biggyomae, samahani kwa hayo. Tafadhali tuelezee iwapo unapata tatizo lolote ukitumia line yako ya Telkom kwa usaidizi zaidi. ^eE
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.
@Wanbenz
@OrangeKenya
Hello, kindly share an alternative number that we can reach you on for us to address the issue.^eL
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@EnosTonnie15
@TelkomKenya
Hello Enos, we appreciate your feedback, we shall share this with our team for deliberation.^eO
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@TelkomKenya
@Spartace_Molly
1/2 Hello. Currently, we are working on a data management system. We kindly ask you to be patient as we work towards the
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@goofie2ass
Jambo goofie2ass, tukona Telkom 4G Mi-Fi router kwa shilingi 5,499 na Telkom 4G CPE router kwa shilingi 9,999.
Vile vile, utapata laini ya Telkom 4G ikiwa imejazwa na 10GB bure bila malipo kwa siku 30. ^eM
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@karuejames
Hello
@karuejames
, please note we are still offering the daily 700MB plus Free Telkom calls for Kes 50 and when you need the night bundle just pick the daily 700MB +Night 700MB plus free Telkom calls for kshs60.^eK
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@hillawama
Thank you for your feedback.your satisfaction means everything to us.Have a great evening and thank you for moving with us.^eN
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@OrangeKenya
@Omodingson
This is highly regratted, kindly share the Orange number used in the Modem and advise on the type of modem used ^eJ
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Kindly be patient as we escalate the issue to our team for further assistance. ^eM
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@Wanjyku
Hello Rose,We understand your concern. please note, our Data plans can be extended by purchasing another similar weekly or monthly plan to avoid losing the resources through expiry. Please take note of that in the future to avoid losing your resources.^eWK
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@TheKibet
Hi John, kindly dial *544# select option 0 then option 3 for Freedom Friday offers. ^eJM
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Hi Evans, we understand the need for a good connection, Please share your location and landmark i.e a church, school or hospital via DM for assistance. ^eP
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@crazycoollush
We understand how frustrating this situation can be, and we are doing everything we can to rectify the matter promptly. We are grateful for your patience and cooperation.^eD
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@VanProsi
Hi Kibee, samahani sana. Please DM the affected Telkom number for further assistance.^eM
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Hi
@Izooh_
that is unfotunate. Please inform us if 0207865141 is the affected number and if you are still using a D-link and located in Kahawa west. ^eTK
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@beryle_otieno
@Frankonest
@TelkomKenya
@mugokibati
@AmerAtwi
@SafaricomPLC
Hello Beryl, we appreciate your feedback on this, we shall make deliberations on this.Thank you for keeping it Telkom.^eK
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@Daisynjambi
Please note that you can only send ksh 100 and below for free via Tkash, however, sending ksh 101- ksh 200, you are charged ksh 5 per transaction. ^eAM
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@kharma007
Hello Kamau, yes, you will be able to port into our network. Kindly visit our shop with your original ID for assistance. ^eE
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@jumia_kenya0
Kindly note that the number you purchased airtime for is not Telkom registered account, please contact JAZALINK for assistance.^eP
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@mungaikihanya
Hello
@mungaikihanya
, kindly note, the above is an alternative method of recharging a Telkom line via Mpesa, Tkash is still available for top up, bill payments, sending and receiving money as well.^eO
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@mboya_k
Hello Mboya, We have taken note of your feedback and shared the same with our team for action. Thanks^eP
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@bryanromanovv
Hello Bryan, Apologies kindly DM us your Telkom number, amount bought and the number used to transact. Thanks^eP
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Hello,
@fredwaithaka
, we can confirm that you line is ok .Please share your the error message received and the number of network bars for us to look into this.^eK
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@FMNyamache
Hello
@FMNyamache
, kindly note that you can extend the validity of a bundle by purchasing another bundle of the same validity at least 30 minutes before the expiry time. ^eE
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@mboya_k
@TelkomKenya
Hello Mboya, unfortunately we currently do not have that option, however if we do implement it we will notify you in due time. ^eO
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@OrangeKenya
@cpriscillem
Apologies Priscilla,we have already credit it to your account your balance is now 1000.01.^eW
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@Arthurjoshu1
Hi MJ, we appreciate your positive feedback. Please note that we are currently working on a 4g network upgrade and we hope to have all the areas fully covered soon. ^eAM
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@joeAdmin1
@TelkomKenya
Hi Joe, we regret the experience. Please share affected Telkom number via DM for further assistance.^eM
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@KipkuruiRop
@OCTOPIZZO
@TelkomKenya
@OctoFoundation
@ADELLEO
@victormatara
@VATKenya
@homeboyzkenya
@AmazingKisumu
@MareuseAldo
@Kiss100kenya
@IamSamiSamuel
Hello, Gilbert.We are glad you are moving with us.^eK
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@LordKorirB
Hello Kabarak, We offer the most affordable data bundles.Please follow this link for more information.^eN
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@wakhungueugene
@TelkomKenya
Hello Eugene, kindly go to m-pesa menu > paybill (paybill no: 220220)>account no: ORNG077xxxx (your Telkom number)>amount. Thanks ^eP
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@MarcSimani1
Kindly give us time to do a follow up and share a contact number we can get you on.^eL
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@SeroneyEsther
Essy, Kindly seek assistance through
@SafaricomLtd
and
@PesaPal
@AIRTEL_KE
on this. The number shared is not aTelkom number ^eA
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@denverwilly12
@TelkomKenya
Hi Denver, we do appreciate your feedback. Telkom is moving with you. ^eS
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@petersonpkk1
@PesaPal
Hello, Kariuki, we can confirm that there were 2 Kes 50 transactions completed to the line one at (2017-12-21) 14:57 and another at 14:20.Please confirm on how may transaction you made on the 21/12/17.^eK
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@RichardJosephO1
Hi Richard,please note that the area has network limitations. 3G is available outdoor only. However,we are expanding our network nationwide, and we hope to fully service your area soon. ^eS
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"Work hard, stay positive, and get up early. It's the best part of the day".
George Allen, Sr.^eR
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@TelkomKenya
@MwemaJustin
Hello Justin, Our sincere apologies. Kindly DM us the affected number, exact location in kisii, network bars visible, device in use and an alternative number for us to assist. Thanks^eP
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@PremStream254
Hello Premium, this sounds really challenging, We have been in touch via DM, please check and revert..^eP
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@Ole_Githieya
Hi Will, we are not facing any network challenge at the moment, please restart or reset device and reconnect ^eA
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