Unaweza top up airtime bila stress from Airtel Money ama M-Pesa. Dial *141# ama tumia MyAirtel App to buy.

Airtel celebrated customer service week under its adopted mission - Customer First! To continue understanding consumer experiences, we engaged with customers in Eastleigh, Rongai, Zimmerman, Kitengela and Ruiru.

We are delighted to announce that we are refurbishing all our customer care shops countrywide. Be on the lookout for enhanced customer support across our shops nationwide as they are scheduled for the new look, new feel and better services. #Airtel #NaBadoTunagrow

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Withdraw chapaa kutoka Airtel Money agent ama lipia shopping yako ukitumia Airtel Money, uRudishiwe 100% transaction fee kama airtime kama uko subscribed to Smarta Bundles.

Customer Service Week radar check! 📡 Wale wako tuned in watajua hii... Jibu correctly na usisahau kuslide kwa DM na number yako. Admin ako na kitu poa kwa winners 😄 #MissionPossible #HappyCustomerServiceWeek2025

This Mazingira Day, we’re celebrating the power of connection, not just between people, but with our planet too. Together, we can nurture a greener and stronger Kenya. 🌱 #HappyMazingiraDay

Because at Airtel, every customer matters, and every interaction is a chance to make a difference. When we step out to meet our customers, we step closer to our purpose. #AirtelCares #HappyCustomerServiceWeek2025 #MissionPossible #CustomerFirst

It was a day of connection, learning, and appreciation — listening to feedback, educating customers on Airtel products and services, and saying thank you for being part of the Airtel family.

Bringing Airtel closer to the people! As part of Customer Service Week, the entire Airtel Kenya team stepped out of the office and into the community — visiting Kibera, Zimmerman, Ongata Rongai, Kitengela, and Eastleigh to engage directly with our customers.

Ni Customer Service Week Trivia o’clock! 🎉 Jibu correctly kwa comments na unaweza jishindia gift kutoka kwa admin! Don't forget to DM your number 😎 #HappyCustomerServiceWeek2025

Here’s to the voices that keep our customers connected — every call, every day. Asanteni WaKenya for trusting us with your communication needs. #HappyCustomerServiceWeek2025 #MissionPossible #CustomerFirst

With every call answered, they got to hear first hand the customer queries and get feedback & insight.

All smiles behind the headsets! 😄🎧 Our MD Ashish Malhotra, and Customer Experience Director, Goldermier Opiyo joined our amazing call centre team to experience the heartbeat of customer service.

At Airtel, customers are at the centre of everything we do. The shops facelift demonstrates our commitment to continuously invest in infrastructure, technology, and people to ensure that every interaction delivers value.

Airtel Sarit Centre hub was officially opened by our MD Ashish Malhotra and our Customer Experience Director Goldermier Opiyo. They were flanked by our beloved customers alongside other Airtel Kenya Directors.

This hub is the first of its kind; an experiential hub designed to transform our customer experience, allowing customers to explore the future of digital connectivity firsthand. The facelift will also be effected across all Airtel customer care shops in the country.

As we continue with our Customer Service week celebrations, we are delighted to announce the official opening of our revamped Sarit Centre customer care hub.