TPE Customer Assist
@TPEassist
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Following
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👋 Official TPE Customer Service account, available 24/7 | 📱 We're also on WhatsApp - 07812 223 336 | 🕚 It may take longer to respond between 23:00 - 06:00
United Kingdom
Joined November 2011
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@anitasethi
Hello Anita. Just to let you know that the individual has now been arrested and the police are dealing with him.
I am so sorry this happened and I hope you're OK. Please let us know if we can do anything else to assist ^LH
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6K
@gaz_cocks
Probably something to do with it being the 21st century now. As long as they have a ticket, everyone is welcome on our trains ^ZS
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824
A demonstration by
@FelixhuddsCat
which shows one of the social distancing measures we have introduced at
#Huddersfield
station.
#StayAlert
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Good morning, ^AB signing on to help you on your Saturday travels
Our first Nova 2 has entered service today between
#Manchester
and
#Edinburgh
and will be on the following:
08:10 Manchester - Edinburgh
12:11 Edinburgh - Manchester
16:10 Manchester - Edinburgh
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Please can I reiterate that this Twitter feed is monitored by PEOPLE who are doing what we can to advise during disruption.
We're here to help.
Please read our social media policy here -
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TransPennine Express services will transfer to new ownership on 28 May 2023.
All tickets remain valid and can be purchased in the usual way.
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After sending about 32,500 messages across all our channels, my time here draws to a close - It's been a fantastic run
My colleagues LH, MO, SO and now JL are here to help you travel with us
Good night everyone, and thank you. This is my last sign-out ♥️🚄 ^AB
Here's a meme.
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Happy Friday! 🎉
We're pleased that we're working with
@RealtimeTrains
which means our unit numbers are now available through their website.
Search for your train as normal and click 'Go to detailed version' to find details of the service. 🚄
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Nova 1 is coming!
Here's the latest image of our first Nova 1 train in
@TPExpressTrains
livery. It has recently completed more than 15,000 miles of fault free running...
#TakingTheNorthFurther
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Today we've had the pleasure of accepting the very first Nova 3 into TransPennine Express!
This trainset will now enter a period of staff training before they are introduced throughout this year
#TakingtheNorthFurther
#TPENova
🌟
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I would like to stress that we're here to try and help
Trains can be overcrowded or cancelled and I get the frustration completely - If I was in the same situation, I would feel exactly the same way
But please, we're here to try and support you on your journey. ^AB
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@Annababe30
Hi Anna, this will be regular eventually, yes. I'm afraid the locomotive cannot be shut down instantly, compared to other diesel multiple units. ^JL
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She's one of our own! Congrats to
@FelixhuddsCat
who has had one of our new trains named after her... 😺🚄
#TPENova
#Felix
So
@TPExpressTrains
finally named one of their trains after me. About time eh?! Check this out...
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@Stephen_Manatee
Hi Stephen, while I am sorry to learn that you have been massively delayed on your journey home due to our "incompetence" I do not wish to help with this because we're not here to take abuse. Have a good evening ^AB
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Earlier this evening, a statement was mistakenly published to our website saying a member of the Royal Family had passed away. As soon as we became aware of this error, we removed the statement and we would like to apologise for any distress that this may have caused. (Part 1)
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INFO:
#OneLoveManchester
concertgoers on Sunday 4th June can reclaim their TPE rail fare. Please see below for more information.
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Good Morning from ^KR!
Our brand new Nova 3 train is in service today on the following services:
0555 Man Vic-Liverpool LS, 0656 Liverpool LS-Scarborough, 1041 Scarborough-Liverpool LS, 1356 Liverpool LS-Scarborough, 1744 Scarborough-Liverpool LS, 2056 Liverpool LS-Stalybridge.🚄
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@DJB1306
Thanks for sharing David, don't let anyone get you down if they don't approve of your hobby - Each to their own! ^AB
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Good evening,
Can I please politely remind customers to not swear or be abusive towards us. We do have a social media policy in place here -
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After the TransPennine Express franchise was renewed during 2016 we underwent a makeover 🎨
The burning question is... Who wore it better? 🚂
Poll in the comments!
Pictures taken by Ross Byers and Bradley Langton 📷
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Continued.....We are now conducting an investigation into how this occurred. (Part 2)
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Good morning everyone! ^MO here to help you with your travels today 👋
We're loving this awesome drawing Finn from Manchester kindly sent us of our Nova 1 🚆 Thanks Finn!
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Huddersfield's station is kept pest-free by the best in the business...
@FelixhuddsCat
is on paw-trol 24/7!
#RespectYourCatDay
😺
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A number of Class 800 series trains from several train companies have been taken out of service today for checks as a precautionary measure, including our Nova 1 trains. This problem is being investigated by the train manufacturer and once trains have been checked, we hope (1/2)
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^AB and Team TransPennine are spending the night at
@NetworkRailMAN
taking part in the
#bigstationsleepout
with
@RailwayChildren
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@peterpea
@AvantiWestCoast
@northernassist
Hi Peter, please could you be respectful as a loved one will not return home to their family tonight. We don't have a current estimation for the line to be reopened at present. Please check our social media pages for the latest updates. ^JL
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From 2 February, we’ll be rolling out Delay Repay 15, meaning customers can claim compensation from us if their journey is delayed for 15 minutes or more.
This will bring us in line with many other operators. For more information, please visit
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One of our new Nova 3 trains making its presence known as it enters God's Own County!
Four of these trains are currently in service every day with eight more to come 🚄
68027 1E37 1254 Liverpool Lime Street to Scarborough, Stanedge Tunnel 11/01/20
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We are incredibly saddened by the death of Her Majesty Queen Elizabeth II
We send our condolences to the Royal Family.
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We're pleased to announce that we are constructing a new train servicing depot in
#Scarborough
. It will be in service from Summer 2018 and will create new jobs in the area!
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This is a reminder that we at TransPennine Express do the best we can in the situation before us and this isn't always easy.
Laziness is not something that we put before operating a service, helping our customers or, more importantly, maintaining the safety of all railway users.
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@every_station
@TPExpressTrains
Hello there, that is very kind. Thank you very much, I have passed this on. ^EM
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"Pulling up Beattock, a steady climb; the gradient's against her, but she's on time." - Night Mail by WH Auden, 1936.
One of our Class 350 trains glides up the West Coast Mainline on a service to
@NetworkRailGLC
Picture taken by Darren Hunt
#WorldPoetryDay
#TPETrivia
🚆🌟
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🎅🎄 I would just like to wish our fantastic fellow railway family colleagues a magical Christmas and a very Happy New Year!
@AvantiWestCoast
@c2c_Rail
@CalSleeper
@chilternrailway
@CrossCountryUK
@EastMidRailway
@Eurostar
@GatwickExpress
@GC_Rail
@GNRailUK
@GWRHelp
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Brothers in Arms
One of our own Class 185 trains shakes hands with a
@CrossCountryUK
Class 220 "Voyager" on King Edward VII Bridge just outside Newcastle station
Which one do you think looks nicer? 🚄
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Travel Update: Please do not travel - No services to and from Manchester Airport are likely to run until at least the end of the day. Ticket acceptance is in place with Metrolink until the problem is resolved. You can use your tickets to travel tomorrow or claim a refund.
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Good morning everybody,
Today is my last day on the Social Media team. Thank you to all our customers who have contacted us during my time on the team, it has been a pleasure! I am joined today by ^Mariel and if you need any assistance, please don't hesitate to ask! ☺️
📸 ^Jack
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🐝At 2231, on the 5th anniversary of Manchester Arena bombing, a memorial silence will held in honour of those 22 people who lost their lives.
From us at Transpennine Express we all send our sincere condolences to the family & friends of all those effected by this. 🐝
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One of our Nova 1 trains was out and about south of Doncaster today!
This will form the backbone of some of our services between Liverpool and Newcastle (extending to Edinburgh later this year.)
Do you have any pictures of our new Nova trains? Send them into us!
#TPENewTrains
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👋 Morning all!
^JL here! I'll be at the helm until 8PM. If I can help with anything, please fire a message over and I'll do my best to help! 😊
📸 Here's my photo of a Nova 1 coming to a stand at Newton-le-Willows. Do you have any Nova photos to share?
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👋 Good morning everybody! Happy Saturday!
😃 ^JL is here today for all of your train related needs.
📸 Can anybody guess where I took this photo of our Stunning Nova 1, unit 802201? 🚄
I hope everybody has an awesome weekend! 😊
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Small train, big world 🚄🌍
One of our Class 185 trains takes in the view around Edale, between Manchester and Sheffield 🌳
Photo taken by David Robinson
#TPETrivia
🌟
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Good morning everyone, hope you're all enjoying your Sunday morning! ☺️
^JL is here today for all of your train travel needs! 👋
If you're making a journey with us today, please wear a face covering when travelling (unless exempt). 😷
Here's my photo of a fab Nova 3, where at?
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Happy Valentine's Day to our
#RailwayFamily
❤️
📸 Thanks to our colleague Sean, Performance Ambassador, for this lovely photo.
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Good morning! I'd like to wish a very happy new year to all of our wonderful customers, colleagues and railway family! 😃🎉
^JL is here on the very first weekend of the new year for all of your train related needs 😊
📸 Here is a photo I recently took of 802205 on my travels.
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👋 Morning!
^JL is here for all of your travelling needs today. 😃
🛠️ Please note that engineering works are taking place between Liverpool L St - Manchester Vic, Manchester Picc - Sheffield, and Meadowhall - Doncaster.
📸 Here we have a Nova 3 on Durham Viaduct -
@sjpowermac
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Goodnight!
^JL has now signed out for this evening, and our night team will now be taking over.
I will be back with you, bright and early tomorrow morning! 😊
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We're really sorry for all the issues on our network lately.
Here is a statement from our Managing Director, Leo Goodwin:
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Off to the
@ManCity
vs
@htafcdotcom
game? We're running an extra service at 22:36
@NetworkRailMAN
- and we'll wait if it goes to extra time
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👋 Hello! Hope everybody is enjoying their Saturday so far?
^JL is here with you today until 8pm. If you need any help, please let me know!
😷 Please wear a face covering
❗ Please keep a safe distance
🧼 Please wash your hands.
📸 Here we have my photo of an 802 at Huyton.
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Ever wondered what it’s like to drive a train? We’ve donated a simulator experience which is being auctioned off to raise funds for
@actnforchildren
-
@RAIL
@Clinnick1
@Captain_Deltic
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Whatever you may be going through, remember that the
@samaritans
are always there to help you.
If you need to talk, call 116123 or email jo
@samaritans
.org. They are available 24/7.💚
Due to the emergency services dealing with an incident at
#Mirfield
all lines are blocked.
Train services running through this station may be cancelled or delayed.
Please check before you travel here:
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Here's an image of the lightning that struck Manchester
#Piccadilly
station this morning...
http://t.co/51EDVUytVd
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⚠️ From this Sunday 2 February, we'll be introducing penalty fares on our services ⚠️
This means that you must have a valid ticket before boarding one of our trains, as per the National Rail Conditions of Travel -
More information below 👇
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Darlington station dates back to 1825 and was the terminus for the world's first public railway, the Stockton and Darlington railway.
Photo taken by David Robinson
#TPETrivia
🌟
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8
26
👋 Morning all! I hope everybody is enjoying Sunday so far?
😄 ^JL is here again today for all of your train related needs.
📸 I thought I would share with you a photo I took of our wonderful Nova 3, alongside our phenomenal Nova 1 in sunny Scarborough! 🌞
Have a good day! 😊
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If you need a shoulder to lean on, there's always someone to talk to. You can contact
@Samaritans
on 116 123 from any phone or email jo
@samaritans
.org for a free confidential chat, 24 Hours a day, 365 Days a year. Its good to Talk!
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Goodnight everybody!
^JL is signing out now. Thank you for keeping me company on my first weekend alone on the job! 😊
Hope you all enjoy the rest of your evening! We will be back at 06:30 in the morning to assist. Goodnight! ☺️
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Morning! 👋
^JL is here today for all of your train related needs. Please get in touch if you need assistance! ☺️
😷 Face coverings are mandatory on our services (unless exempt).
🔧 Engineering works are taking place across our North route today.
📸 What station am I at below?
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2
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It's time for the next round of
#WorldCupOfTrainOperators
and we're up against
@TLRailUK
! 🏆
Please vote for us using the poll below 👇
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We are saddened by the death of His Royal Highness the Duke of Edinburgh.
We send our condolences to the Royal Family.
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⚠️ Please don't be tempted by the nice weather this weekend. Our services are running to allow essential travellers to be able to get to their destination safely.
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⚠️ We're advising not to travel tomorrow as
#StormEunice
is set to cause severe disruption on the rail network. 🌧️
🎫 Tickets will be valid for our services today or Saturday 19 February.
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⚠️ Station update:
We're happy to announce that from Monday 3rd January 2022 our 17:34
#EdinburghWaverley
–
#Newcastle
service will call additionally at
#Cramlington
at 19:09.
This is now live in booking systems.
📸 JThomas
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Good morning everybody 👋
Happy Valentines Day! ❤️
I hope you are all doing okay and are having a nice weekend so far?
^JL is here with you again today. Please let me know if I can be of any assistance 😊
📸 I'm starting to run out of Nova pictures! Here is 802206 at M'cr Vic
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Good morning👋 Starting work today thinking of all the staff and customers involved in the Scot rail incident last week. Thoughts are with all affected.
#scotrail
I'll be here today to help with any train related queries. ^SO
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With it being
#Caturday
I'd like to introduce you to our Senior Pest Controller, Lord and Saviour, Felix. That is all. 😸
@FelixhuddsCat
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We're pleased to announce that we intend to operate the majority of our Anglo-Scottish services tomorrow although, due to some of our trains being displaced four services are planned to not operate.
Please check individual services at -
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Everyone meet Cook!
He is 11 years old and has been brought in to head office today by Judith from our fleet team 😍
If this isn't a Friday mood, we don't know what is!
#BringYourDogToWorkDay
🐶
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We're supporting
@RBL_GMandLancs
for a great cause. Keep an eye out for our special train and send us pictures if you see it!
#PoppyAppeal
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23
Hello everyone!
^JL is here to help with any of your train or travel related queries. 😊
😷 Please wear a face covering when travelling with us (unless you are exempt).
📸 Here is a photo I took of one of our superb Nova 3 fleet! 🚆
Hope everybody has a lovely day! 😃
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Blue's Clues
One of our own Class 350 "Desiros" and one of
@ScotRail
's Class 170 "Turbostars" enjoys afternoon tea on the westbound platforms at
@NetworkRailEDB
before the long trip to
@manairport
☕️
Photo taken by Darren Hunt
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6
22
As an apology for the disruption during late 2019 we are launching our Season Ticket Compensation scheme on January 13th
This scheme is applicable to Weekly, Monthly and Annual tickets held between October 1st and December 31st 2019. Please see more here:
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9
23
@GarethDennis
@MrTimDunn
@25kV
@LNER
Nobody:
Intercity Express Trains from different operators lined up at Reading:
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Your next station will be... The weekend! 🎉
📸 Jack, Social Media Advisor
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We run some trains up to Scotland, 🏴
And across to the North East and West, 🏴
You're in for a treat, 👀
With our new Nova Fleet, 🚄
and we think you’ll be very impressed! 😍
#WorldPoetryDay
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24
Due to the severe weather caused by
#StormCiara
, there is heavy flooding on the line at
#Carlisle
.
We are advising customers NOT to travel today, on trains between
#Edinburgh
&
#Glasgow
and
#Liverpool
(via Carlisle) &
#Manchester
.
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We're working really hard to keep things moving, but your journey may still be affected by the weather. Please make sure you take extra care and check for the latest updates at
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23
We were honoured that D-Day and WW2 Veteran John Dennett was onboard one of our services on Friday.
We thank John for his service and for all those that have and continue to serve.
John is pictured with Customer Service Host Gwen.
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A number of Class 800 series trains from several train companies have been taken out of service today for checks as a precautionary measure, including our Nova 1 trains. Following an ongoing investigation and checks by manufacturer Hitachi, we are now able to start (1)
1
3
21
With government restrictions easing from Monday 19 July, our advice is:
😷 Wear a face covering In crowded spaces on our trains and in our stations out of respect to others (unless exempt)
🎫 Book your ticket in advance on our website or app
🚅 Please check before you travel
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21
Social Media Policy:
Good afternoon,
We do have a social media policy in place. Please refrain from using abusive language, the policy can be found here - .
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4
23
INFO: Following the
#MarsdenWallaby
being on the run between
#Huddersfield
&
#Stalybridge
trains are now running normally
#CrikeyMate
0
4
20
Merry Christmas from everyone at TPE. We hope everyone enjoys the festive period!
Please remember that no services will run on Christmas Day and Boxing Day. To plan your journey for later in the week, please check
❄🎁🤶
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2
19
If you want to find out more information about our Nova 3 trains you can here -
Picture taken by Bradley Langton
#TakingtheNorthFurther
#TPENova
🌟
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4
22
Our Nova 3 out and about on this Splendid Summer Sunday in Scarborough!
If you fancy seeing it out and about this afternoon, it should be on the following:
1F66 12:41 Scarborough - Liverpool 15:32
1E43 15:52 Liverpool - Scarborough 18:39
1F80 19:44 Scarborough - Liverpool 22:32
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4
21
📸 Here is a stunning photo of one of our Nova 1 trains (unit 802205) passing through Deansgate station in Manchester city centre, on a Manchester Airport to Newcastle service.
This photo was taken by our colleague Sean, Performance Ambassador.
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6
22
Did you know that we have a First Class lounge at
#Huddersfield
station, located on Platform 1 adjacent to the stairs?
If you have a First Class ticket, feel free to make yourself a brew! ☕️
^AB will be here from 9:30 until 12:00 today so come and join me for a chat!
#TPEFacts
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2
20
⚠️ Strike update:
Whilst we are pleased the strike action by RMT has been suspended, the very late notice of the suspension means we will have to continue to run amended timetables on Saturday, Sunday, Monday and Tuesday (5, 6, 7 and 8 November).
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7
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Delay Repay 15 is now live!
From today, if you have been delayed 15 minutes or more getting to your destination, you're entitled to compensation.
For more information, visit
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5
21
@iJamesFox
Oh wow! This is brilliant! 😆
I haven't seen anything this big plugged in onboard our trains before, but recall seeing a flat screen TV plugged in on our friends
@AvantiWestCoast
Pendolino trains somewhere! 😆 ^JL
1
0
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Good morning everybody!
Happy Saturday! ^JL is here with you today for all of your train travel needs! ☺️
If you are making a journey with us over the weekend, please wear a face covering when travelling (unless exempt) 😷
Here is my photo of a stunning Nova 1! But where? 📸
8
1
19
Due to heavy rain flooding the railway between
#Sheffield
and
#Scunthorpe
, all lines are blocked
Customers are advised NOT TO TRAVEL.
All lines will remain closed until further notice and are not expected to reopen until Monday 11th November
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