CUSTOMER magazine
@TMCcustomer
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@TMCnet ’s definitive source for #contactcenter news, #productinformation and strategies for #communications that engage #customers #callcenter
Trumbull, CT
Joined May 2012
With AI, you don’t need a bigger team to make a big impact -Auto-create articles and workflows your team can deploy in minutes -Feed insights directly into support conversations to give faster, more accurate answers See you at 2pm today https://t.co/f1jU59rjqa
@forethought_ai
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In the crowded AI market, only a select few can claim to be award-winning. Apply now for TMCnet's Generative AI Product of the Year Awards — final deadline Wednesday - September 10. Details: https://t.co/irmsPCXZA4
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Beth Schultz, Metrigy's VP of Research, Principal Analyst joins AI Agent Event. Unlocking the Power of Workforce Augmentation: Harnessing AI to Elevate Human Performance See AI-driven solutions enhance human performance across all CX roles. https://t.co/Ft689AxULR
@Metrigy
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CUSTOMER magazine’s Contact Center Technology Awards recognize hardware and software solutions and applications that have converted technology into a key tool for delivering world class CX. https://t.co/VUiqu3ElUy
customerzone360.com
The evolution of customer experience isn't solely in the hands of human agents; it also depends on the technology empowering both human and AI-driven agents to deliver seamless, efficient, and...
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Beth Schultz, Metrigy's VP of Research, Principal Analyst joins AI Agent Event. Unlocking the Power of Workforce Augmentation: Harnessing AI to Elevate Human Performance See AI-driven solutions enhance human performance across all CX roles. https://t.co/Ft689AxULR
@Metrigy
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CUSTOMER magazine’s Contact Center Technology Awards recognize hardware and software solutions and applications that have converted technology into a key tool for delivering world class CX. https://t.co/VUiqu3ElUy
customerzone360.com
The evolution of customer experience isn't solely in the hands of human agents; it also depends on the technology empowering both human and AI-driven agents to deliver seamless, efficient, and...
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Judged by Rich Tehrani's team of TMC Labs Engineers, these unique awards are won by solutions that challenge established standards and usher in notable improvements and innovations within the customer contact industry. Early bird savings deadline today. https://t.co/TLQbxQPVCj
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CUSTOMER magazine’s Contact Center Technology Awards recognize hardware and software solutions and applications that have converted technology into a key tool for delivering world class CX. https://t.co/VUiqu3ElUy
customerzone360.com
The evolution of customer experience isn't solely in the hands of human agents; it also depends on the technology empowering both human and AI-driven agents to deliver seamless, efficient, and...
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Beth Schultz, Metrigy's VP of Research, Principal Analyst joins AI Agent Event. Unlocking the Power of Workforce Augmentation: Harnessing AI to Elevate Human Performance See AI-driven solutions enhance human performance across all CX roles. https://t.co/Ft689AxULR
@Metrigy
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Now in its 26th year, this prestigious award honors solutions backed by measurable success. Each winner demonstrated through data, outcomes, and real-world performance how their innovations have tangibly transformed client organizations. https://t.co/6Tj6CWI79n
customerzone360.com
The 2025 CRM Excellence Awards recognize companies whose products and services go beyond traditional customer relationship management, encompassing the full enterprise and every phase of the customer...
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CUSTOMER magazine’s 20th Annual Contact Center Technology Awards recognize the hardware, software, and applications that empower agents to deliver world class CX. Click to nominate your products now: https://t.co/0VP6vmiLQY FINAL DEADLINE tonight. Tuesday, May 13.
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New from Twilio: Linked Audiences in Twilio Segment for Amazon Redshift:
customerzone360.com
Twilio recently announced the public beta availability of Linked Audiences in Twilio Segment for Amazon Redshift.
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Outbound Contact Centers are Under Pressure from Fraud and Spam: https://t.co/3KvFahCT4E
customerzone360.com
New research commissioned by Transaction Network Services (TNS) has found that contact center decision-makers are under extensive pressure to address growing spam, fraud and call spoofing threats.
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Smart Decisions in the New Year: Vivint Taps Salesforce's Agentforce: https://t.co/72I4cvGsqL
customerzone360.com
CRM solutions giant Salesforce recently announced that Vivint is leveraging Salesforce's Agentforce to augment its customer service teams and provide 24/7 autonomous agent support for customers.
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Genesys Announces Significant Growth for its Genesys Cloud Platform:
customerzone360.com
CX solutions provider Genesys announced that its Genesys Cloud platform reached nearly $1.8 billion annual recurring revenue (ARR) during the third quarter of its fiscal year (August 1 - October 31,...
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