
Steve Dawson
@StevenDawsonSD
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Founder & CEO at @POWERCONNECTAI | Entrepreneur | Relationship Architect | Passionate About Tech, AI, CX & Digitizing Utilities ๐งโก๏ธ
Earth ๐
Joined May 2011
Hillsborough County Water Resources Department, Floridaโs third-largest water utility, is revolutionizing its #customerservice operations with AI-powered solutions, enhancing efficiency and customer experience. This marks a groundbreaking milestone in #AI adoption for the
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๐ ๐๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐๐ ๐ถ๐ป ๐ฎ๐ฐ๐๐ถ๐ผ๐ป! ๐ง Hillsborough Water Resources Department is reimagining customer service by putting AI to work. From โก faster response times to ๐ empowering agents with the right tools at the right moment, this is technology making a
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#Utilities! Join @POWERCONNECTAI & industry leaders on 10/1 in #Toronto as they expertly educate on cutting-edge strategies for leveraging #AI in #CustomerService, #CustomerEngagement, smarter use of #AMI / #utilitydata, & real-world use cases-all while giving back๐ Register:๐
The wait is over! ๐ Weโre excited to host our first-ever "Think Higher AI" Event in Toronto at the Soho Hotel! ๐ Join us for real-world insights, innovation in #Energy & #Utilities, and a special giveback to the #Toronto community. ๐ Register here: https://t.co/pLCJYwZQnz
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โกIntroducing the new Agent360 โ The Ultimate CIS AI Wrapper ๐ 100+ Agentic AI use cases, AI-Guided Assist, live sentiment & seamless CIS/Billing integration. ๐ Improve CSAT, cut call volume, add more intelligence & automation across the entire organizationโ no need to rip or
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๐บ๐ธ๐ ๐๐ฎ๐ฝ๐ฝ๐ ๐๐ฎ๐ฏ๐ผ๐ฟ ๐๐ฎ๐! ๐๐บ๐ธ Today we pause to celebrate the dedication, resilience, and grit of the hardworking people who keep our communities strong. From the crews in the field to the teams behind the scenes, your effort powers progress every single day. ๐ชโก
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America's power bills surge as AI strains an aging grid
axios.com
Prices are up and projected to keep rising in 2026.
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๐โโ๏ธ Running has been my medicine against burnout. Iโve learned the value of carving out โme time.โ Morning runsโno phone, no music, just breath and fresh airโhave recharged me, sparked new ideas, and kept me balanced. If youโre feeling drained or stuck, maybe itโs time to find
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Great run this morning to Waterside and back. Spotted a few gators along the way, and the sunrise was gorgeous. ๐
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๐ Customer expectations are changing faster than everโespecially in the utility sector. At https://t.co/XbMAm2TDup, weโre showing how AI delivers trust, speed, and real results today, not tomorrow. From smarter voice experiences ๐๏ธ to rapid deployment โก and plug-and-play
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โจ Itโs me, hi, Iโm the venue, itโs me ๐ถ๐ The Soho Hotel, Toronto. Say โI doโ ๐ to #ThinkHigher: An #AI Experienceโwhere sparks fly between innovation and the #utility industry โก๐ก When weโre not hosting love stories ๐, weโre shaking things up ๐ชฉ by bringing industry
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Why power utilities must recalibrate strategy now | Utility Dive
utilitydive.com
To confront the challenges facing power utilities today, executives must center strategic planning deliberately and continuously.
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The wait is over! ๐ Weโre excited to host our first-ever "Think Higher AI" Event in Toronto at the Soho Hotel! ๐ Join us for real-world insights, innovation in #Energy & #Utilities, and a special giveback to the #Toronto community. ๐ Register here: https://t.co/pLCJYwZQnz
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๐ถ ๐๐ฎ๐ฝ๐ฝ๐ ๐ก๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐ผ๐ด ๐๐ฎ๐! ๐ Letโs be honestโour dogs arenโt just pets, theyโre furry little CEOs of the household. They set the schedule, demand the treats, and give โfeedbackโ with a single side-eye. Today, we celebrate the best coworkers weโll ever
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Rain pounds my chest, puddles rise to my feet. A rainbow breaks the stormโ freedom feels complete.
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When I started https://t.co/61seCmV4er, I didnโt follow the old playbook. No big team, no marketing pushโjust vision and #AI as my co-founder. https://t.co/0b8i7fcFRI
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Awesome bday! Busy and packed with demos at work. In between coffee break with the wife and captured this beautiful sunset ๐
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On With Great Power, @sengstromCA GridX Co-Founder & CCO shares how dynamic pricing can reshape when and how Americans use electricity. ๐ Learn more:
gridx.com
Utilities are transforming rate design with dynamic pricing and demand flexibility to manage electrification, AI-driven load growth, and DER integration.
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โจ Turning 42 in just a few hours! โจ This past year has been a real journey, and Iโm just so grateful for all the lessons Iโve learned along the way. Hereโs to embracing 42 with a heart full of gratitude and excitement for whatโs next! ๐
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