Sony Support USA
@SonySupportUSA
Followers
17,862
Following
3,599
Media
349
Statuses
45,455
The official Twitter account for Sony Electronics Customer Service in the United States. We’re available Mon-Fri 8am-midnight ET & Sat-Sun 9am-8pm ET
United States
Joined February 2010
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@AdrianoTomim
@AdrianoTomim
Pls reach out to
@AskPlayStation
. They are best equipped to respond to your request. Thanks! -Sam
72
6
15
@Ctrl_Alt_Declan
Hi!
@i_am_joshyo
Sorry to hear about what happened to your camera. Pls. send us a DM and tell us more about your concern. -Jerome
1
3
39
Curious about
#Sony4K
? You can view product specs and other details here:
http://t.co/yAhQdCIhBx
2
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Sure. Please call from Monday to Friday 10:00 am - 9:00 pm ET and Saturday 10:00 am - 7:00 pm ET. Our hotline is 1-877-899-SONY (1-877-899-7669). Erin
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For product support info on the go, check out the Support by Sony app for iOS
http://t.co/up10tepSLH
1
9
27
Yesterday we launched the industry leading noise cancelling
#WF1000XM4
truly wireless earbuds, with TONS of new features.
What we want to know, what questions do you still have about this model? We will be selecting a handful to answer on an upcoming video!
13
5
28
Looking to upgrade your home theater experience? Hang out with Derek as he introduces the new HT-A7000 7.1.2ch Dolby Atmos® Soundbar from Sony.
66
19
15
Jay is stationed in the Digital Imaging section of the
#SonyCES
booth. Pay him a visit & check out the
#4K
Handycam!
http://t.co/Ien9OsW1vg
0
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Hi,
@_juleskf
! We saw your tweet about the issue with your console. Can you please send us a DM with more details of your concern? -Vincent
103
1
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@MedicalRedshirt
Pls bare with us. Sony Entertainment Network is scheduled for a 5 hour system maintenance. Thanks for understanding. ~Jack
0
2
17
Happy shopping! View the latest deals in
#Sony
Electronics on our Holiday Deals page:
http://t.co/eoclLwmq8C
0
7
16
@ImACrowbar
Hi Enrique, Our colleagues at PlayStation are actually better equipped to respond to your PlayStation questions. Please feel free to contact them at . -David
16
2
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Happy shopping! View the latest deals in
#Sony
Electronics on our Holiday Deals page:
http://t.co/eoclLwmq8C
0
6
14
Go ahead, turn down those lights. Here’s how to capture beautiful HD video on your
#Sony
#Handycam
, even in low-light
http://t.co/slDmULT43F
0
2
13
@BayareaJJ
@BayareaJJ
Pls reach out to
@AskPlayStation
. They are best equipped to respond to your request. Thanks! -Kris
33
1
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Super compact. Big sound. The XB13 is packed with features like EXTRA BASS™, IP67 waterproof and dustproof design and a long-lasting battery life that make this the perfect companion for the music-lover on the go. Learn more here!
25
7
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Imaging Edge Webcam lets you connect your Sony camera to a PC and use it as a high-quality webcam for live streaming or video conferencing. Hang out with JT and learn how to use your Alpha camera to step your conference call game to the next level!
25
5
11
@ekyarger
Hi Keith, Thank you for that information. You may refer to this link for a possible fix on the issue: ~Ralph
18
1
10
Learn how bouncing light off of walls or the ceiling can soften your subjects for more natural-looking photos:
http://t.co/3HHUPecgkK.
1
13
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@Blazethe420fire
Hi There!
We apologize for the inconvenience.
The PlayStation Network is currently down. You may not be available to access PlayStation network, PlayStation store, or play online games. We expect it to be back shortly.
Regards, -Jay
1
2
7
Hi LDC LC, We are sorry to hear about what happened. May we know the case number about this issue?
Regards, -Jay
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2
6
For product support info on the go, check out the Support by Sony app for IOS
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0
5
Hang out with JT as he introduces the new WF-1000XM4 Noise Canceling Truly Wireless Earbuds from Sony. Taking the next step in truly wireless noise canceling performance and exceptional sound quality, the WF-1000XM4 are unlike any other before them.
3
2
7
NFC is as easy as 1-2-3 with your
#Sony
#XperiaTablet
Z. But don’t take our word for it; watch this:
http://t.co/VvENmweLgz
2
8
6
@manniesk
Hi Mannie,
A firmware update to improve Windows connectivity & performance with WF-1000XM3 is planned for release by the end of August 2019. Please stay tuned.
-Erin
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@MaxxChewning
@Sony
Hi
@MaxxChewning
, We apologize for the inconvenience this may have caused you. Please inbox us so we can assist you better.
Regards,
Dave
Sony National Customer Relations
0
0
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Are you a student, teacher or faculty member? Because
#Sony
can help you save $ on your next product purchase!
http://t.co/VAxR4hKDiB
2
18
5
Watch as Nate shows you how easy it is to set up your Sony HT-G700
#DolbyAtmos
Soundbar and gives some recommended settings for the ideal experience in your home!
3
2
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The
#Alpha
7c is for creators who want full-frame quality and performance, but also want a compact lightweight camera they can take anywhere. Hang out with Larry and learn more about why this camera might be the perfect choice for you!
Link to full video:
5
2
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@JonnyD108
@JonnyD108
We are aware of an issue where, after the TV is updated to the latest software, the TV may not turn off after pressing the Power button on the Apple TV remote control. This issue will be addressed in a future software update.
Regards,
Sam
22
1
6
Hi Tanay, For help with this, pls reach out 2
@sony_india
. They will be glad 2 further assist you! Thx :) -Erin
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@blushtone
Hi Ενέ, How can we help? kindly provide us the model number of ur tv to assist you better. Thx ~Zac
6
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@i_am_joshyo
Hi! We sincerely apologize for the inconvenience. Kindly DM us your reference number so we can check your case on our end. -Jerome
0
0
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Lots of color and full of info –
#Sony
Community has everything you need to make the most of your Sony products:
http://t.co/KMzvtHl3ba.
0
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Hey it's Kevin, former Sony Support USA member. Working
#SonyCES
this year! Check out his blog
http://t.co/pGjKfbfyg9
http://t.co/vWCfHz4SVz
0
2
3
All right now focus… focus… Explore the focusing modes on your SLT-model
#SonyCamera
for maximum pic precision:
http://t.co/sR6je7IiWf.
1
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4
Beat the Black Friday rush. Free shipping on all products til 1/3/15 . Shop our Sony Online Store:
http://t.co/i4d4A5Yg5t
0
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@realphrog
Hi, Nick! We are sorry to hear this. You may send us a DM with your product details, details of the issue and your case number. -Vincent
2
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Hello
@blushtone
, we're sorry to hear that. Kindly send us a DM regarding this concern to assist you further.
Thanks! _Bob
7
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@ChargrsNation17
Hi Zaneboy! For help with this, please reach out to
@AskPlayStation
. They will be glad to further assist you! Thanks :)
Vincent
0
1
3
@aditiraval
Hi
@aditiraval
For help with this, pls reach out to
@sony_india
. They will be glad to further assist you!
Thanks,
Ivan
1
0
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@PhilipsWindows
@PhilipsWindows
Please visit . Here you can find customer support for your region. Thanks! -Sam
0
0
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@Lance210
Hi Lance, We apologize for any inconvenience. Please send us a DM with your case number and product details. We will do our best to help you out. Regards, Vincent
1
0
3
This SonyListens video will show you
#HowTo
reset the password on your
#Sony
Entertainment Network account.
http://t.co/jdSCO8HEUQ
0
0
3
Curious about the
#Sony
#XperiaTabletZ
? This video will walk you through initial set-up for the Kitchen Edition.
http://t.co/GVAdehrcJU
1
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@MrChaconColion
@Miss_Holy
@GoCrazyGo
Indeed, it's a cool TV. A bit pricey but well worth it! Thanks for sharing! ;) ~FrancisG
0
1
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@izzi_gaming
Hi izzi, For help with this, please reach out to
@AskPlayStation
. They will be glad to further assist you! ~Ralph
0
0
3
@KinyuaWaIrungu
@KinyuaWaIrungu
thank you for your inquiry. Currently, no. These are the only two models that are compatible with the HT-A9 which are the SA-SW5 and SA-SW3. -Sam
1
0
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@Light_Yagami_T
@Light_Yagami_T
, thank you so much for your message. we are really pleased you like our smartphones. To best assist you, please visit . Here you can find customer support for your region. Thanks for your tweet! - Romeo
0
0
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@Alj_Canada
Thank you for contacting Sony support, we're sorry for the inconvenience you're experiencing. Our colleagues at PlayStation are better equipped to respond to your PlayStation concerns. Please feel free to contact them at .
Regards,
Ivan.
0
0
0
@WhaddupNico
Hi
@NathanielBandy1
, You may send us a DM with your product details and case number (if available). We will do our best to help you out.
Regards,
Vincent
1
0
2
@Nishant01062012
Hello
@Nishant01062012
, we're sorry for the inconvenience. For help with this, please reach out to
@sony_india
. They will be glad to further assist you! Thanks! - Romeo
2
0
0
@FUCKDlLLON
pls DM us the exact model number and the issue you have so we can further assist you. Regards, ~Erin
0
0
3
@raedraed1414
Thank you for contacting Sony, we're sorry for the inconvenience you're having. If you experience crackling, buzzing, or other noises on your Bluetooth headphones, follow these troubleshooting steps and check if it resolves the issue:
Regards,
Ivan.
0
0
0
@Cootcutrell
Hi
@Cootcutrell
,
Thank you for contacting Sony support, we're sorry for the inconvenience you've experienced. Our colleagues at PlayStation are better equipped to respond to your PlayStation concerns. Please feel free to contact them at .
Regards,
Gerson
0
0
0
Hi
@AnimeDating
, You should post your suggestion on the
http://t.co/1J3uW6DxnM!
I'm sure they'd appreciate it. -Anthony
0
4
2
@_bryyd_
@_bryyd_
Pls reach out to
@AskPlayStation
. They are best equipped to respond to your request. Thanks! -Sam
0
0
0
Sony Reader for PC and Mac is an all-new application. Click here for PC update:
http://t.co/2clsqn4G
or here for Mac:
http://t.co/dQFAxQnx
1
1
3
Our YouTube channel is loaded with
#HowTo
videos featuring helpful product tips and tricks. Check it out:
http://t.co/oBgyy6QJRT.
0
2
3
Hi Jordan, Kindly send us a direct message with your phone number. Regards, -David
3
2
3
Blu-ray Disc Player not working? It might be time for a firmware update. This video will show you how it’s done:
http://t.co/E8OtpjW0w3.
0
0
2
@uncut_mids
Hi
@uncut_mids
,
Thank you for contacting Sony support! Please send us a DM including the exact model number of your Sony DVD Player, so we can better assist you. Refer to the following link for the steps to locate the model number:
Regards,
Gerson
0
0
0
@Moh_Abbas1197
Thank you for contacting Sony. Please visit . Here you can find customer support for your region.
Regards,
Ivan.
0
0
0
@Lilly_fedup
Hi Lilly we're sorry to hear about this. Pls DM us so we can further assist you. Regards, Erin
0
0
0
@Michell97569776
Hi Michelle,
Thank you for contacting Sony support! Please feel free to reach out to our Sony parts and accessory sales partner, Encompass Supply Chain Solutions Inc. You may visit their website, , for ordering concerns or inquiries.
— Gerson
0
0
0
@jaki_pren
Hi
@jaki_pren
,
Thank you for contacting Sony, we apologize for any inconvenience that you've experienced. Our colleagues at PlayStation are better equipped to respond to your PlayStation concerns. Please feel free to contact them at
Regards,
Gerson
1
0
0
@Poker_Dad74
Hi David, thanks for the tweet. Please visit the link below for more information on how to use the Netflix app. Regards, ^Ron
0
0
3
@TribeTyler
Hi Tyler! Sorry for this. Pls send us a DM with d model name, event/reference # and/or phone number. Thanks! - Vincent
0
2
2
@GamingPics4
@GamingPics4
thank you for your interest in Sony products. The X85J supports 4K and HDR at the same time. To enable HDR and 4K on your TV, please set the HDMI signal format to "Enhanced".
For more details, please refer to this link:
-Sam
0
0
1
@Comet_Squaadron
Hi Tommy, For help with this, please reach out to
@SonyPictures
. They will be glad to assist you! Thanks :)
Vincent
0
0
1
@Chainsaw_Master
Hello
@Chainsaw_Master
Thanks for your tweet, we're sorry for any inconvenience you have experienced. Our colleagues at PlayStation are actually better equipped to respond to your PlayStation concern. Please feel free to contact them at
@AskPlayStation
Regards
Gerson.
1
0
1
@MarshaCollier
Pls. visit our online support page at
http://t.co/6bPiEWbPcn
for the troubleshooting guide. Thanks, ↔Dave
0
0
2
@GabrielMawes
@GabrielMawes
Please visit . Here you can find customer support for your region. Thanks! -Sam
1
0
2
@Bear_ITSyt
Hi
#KRNGBeaR_ITS
, To further assist you, kindly reach out to
@AskPlayStation
. They are best equipped to respond to your request. Regards,
David
0
0
2
@TaKprue
@TaKprue
, We're sorry for the inconvenience. Please reach out to
@AskPlayStation
. They are best equipped to respond to your request. Thanks! - Romeo
0
0
0
Entering these sweeps only takes a sec and it could win you your very own
#Sony4K
Ultra HD TV! .
1
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Own a
#Sony
professional product & don't know where to find answers to tech questions? Check out the Sony Community!
http://t.co/KMzvtHl3ba
0
0
2
@Thevcaolokill
Due to staff availability, customers may experience delays or disruptions in their ability to contact PlayStation Support via Phone, Live Chat, or Social Media. Please reach out to
@AskPlayStation
. -David
0
0
1
It’s a forum for Sony people, by Sony people, and it’s all about Sony products. Have you heard about our Community?
http://t.co/muTJJ0cMxF
0
1
2
@CawoodAaron
Hi There!
We apologize for the inconvenience.
The PlayStation Network is currently down. You may not be available to access PlayStation network, PlayStation store, or play online games. We expect it to be back shortly.
Regards, -Jay
1
0
2
@Zeratax
Hi Michele Bosworth, Please send us a DM and include all the product details so we can assist you further. Thank you. -Jay
0
0
2
@Chubby_Chump
I watched "Prague, Czech Republic!" My fave part was the graffiti wall scene; amazing job capturing the colors! :) -Amanda J
1
1
2
@ItsJebzy
Hi, ItsJebzy!
Please send us a DM and include the model number of your Sony device so we can help you further.
Erin
0
1
2
@PTPetra
We can confirm that Eye auto focus will not work if the camera is upside down or if the subject is upside down. Regular auto focus will work if the subject or camera is upside down.
2
0
2
@QuixSilver2099
Hello,
@QuixSilver2099
, We're sorry for the inconvenience. Our colleagues at PlayStation are better equipped to respond to your PlayStation questions. Please feel free to contact them at . - Romeo
0
0
0
@KimiWalia6
@Angelabiii23
Happy birthday to your Vaio too! Hope you had a good one! ;) ~Francis G.
1
2
2
Here’s info on
#HowTo
redeem a
#PlayStation
Network card or promotion code to a SEN account, on a
#Sony
#VAIO
PC:
http://t.co/wbF4vFckLe.
0
1
2
@92melo_
Hi Sthefano, Kindly DM us your Event ID (ref#), product details and contact information. We'll review your case. Regards, Vincent
1
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