PSTA
@ServiceReform
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A social enterprise providing cutting edge capability building and sharing of knowledge across central and local public services. #commissioning #transformation
England, United Kingdom
Joined August 2013
Local public services in the UK face a 'perfect' storm This paper from @RedQuadrant and the Public Service Transformation Academy @ServiceReform, sets out twelve principles for an adaptive approach to meet the needs of our circumstances. https://t.co/ibzjBhahkb
#adaptivecouncil
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A response to The Inner Work of System Leadership — Kania, Ruparell, Senge, and Hamilton (2026)
linkedin.com
This is a good piece and will deserve its popularity - but I think it lacks the real grit in the oyster. Here's my response to John Kania: Your question begs the question, doesn't it? "How important...
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What do we mean when we say 'relational' in public services?
linkedin.com
What do we mean when we say ‘relational’ in public services? Not ‘be nicer’. Not ‘have a chat before the assessment’. Not ‘relational good, transactional bad’. Relational is about how the world is...
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Local government reorganisation in England is about to get busy! RedQuadrant can help....
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If, as Casey says, social care is the 'sixth giant', are we prepared to treat it as critical nation-building infrastructure?
linkedin.com
Baroness Casey just did something rare in adult social care. She named the thing we keep skirting around - it's what she was appointed for. Beveridge had five ‘giants’. Casey says we now have a...
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Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. My ladder of degrees of relationality might help:
linkedin.com
Relational public services good, transactional bad? That’s not how real systems work. And it’s not how change happens. I’ve sketched a way to think about this: not a maturity model, a ladder of...
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Thinking about make/buy/merge/demerge/shape the market in public services/local government reorganisation? Introducing the RedQuadrant Delivery Leverage and Control Matrix: https://t.co/QSXujxWWtL
linkedin.com
Most 'delivery model' debates are really arguments about control. This is going to be critical in #localgovernmentreorganisation. - In-house vs outsource. - ALB vs JV. - Shared service vs mutual. -...
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Public services don’t fail primarily because of money, digital, or process but because they are numb to themselves.
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Public services don’t fail primarily because of money, digital, or process. They fail because they are numb to themselves. At the Systems Thinking Systems Practice conference in March, I'll make a...
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Where in your service is the exact moment a person stops being a human being with a story, and becomes ‘a case’ that nobody truly owns? Here’s the RedQuadrant cheat sheet for more relational customer-first services. https://t.co/ImjpgfNlse
linkedin.com
Public services keep using the word ‘relational’ like it is a moral upgrade. Sometimes it is. Sometimes it is just better customer service. There is an important gradient here. Transactional services...
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If you want to transform adult social care, health, or public services more generally, stop obsessing about ‘demand management’. Start with citizen contact.
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083_ Janet Hawkes: Mastering Culture Change Inside UK Government | 10,000 Swamp Leaders
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I wrote the linked piece in 2019 for the Local Government Chronicle. Rereading it now, I’m struck less by how clever it was, and more by how little has changed. I'm a little bit sick of paradigm shifts.
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Congratulations to Andrew Humphreys. who has stepped into a new role as SAVVI Delivery Manager.
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Make a difference: work for your local council - https://t.co/hOTiitzvJS
localcounciljobs.gov.uk
Help to make your community a safer, healthier and happier place to live and work, with a career that offers great benefits, support and flexible working.
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A self styled ‘citizen journalist’ turns up unannounced, phone out and recording video, indignant narrative already ready. Here’s some thoughts on how to prepare in social care:
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Who is doing work in the public sector that's really inspiring you and making you proud and excited? Please respond on Janet's post
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Hi everyone. A question for you please as we all wind up 2025 and get ready for 2026: Who is doing work in the public sector that's really inspiring you and making you proud and excited? As we wind...
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Commissioner skills and development, Local Government Association https://t.co/9c30HM53zz
local.gov.uk
We are committed to helping develop commissioners’ knowledge and understanding of successful commissioning practise, as well as the pra
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What IF we enabled caring professionals to do good work? Relational public services and reality:
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