Rapido Cares
@RapidoCares
Followers
3,987
Following
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Media
400
Statuses
64,794
Official @RapidoBikeApp Support Page
90+ Cities, India
Joined February 2019
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Pinned Tweet
Need help? Send us a Direct Message through the following link:
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@behurababe
As discussed over phone and email (16th March'23), we have acknowledged your complaint and basis which we have barred the rider from our platform. We also offered you full support in carrying a legal action against the rider for his unacceptable behaviour. [1/2]
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170
@behurababe
We sincerely request all customers to follow Ride-Protocols and not to share personal number or information, in any situation. [2/2]
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@behurababe
We have been relentlessly trying to reach you to get the Ride ID & your registered mobile no.
Please understand that these details are required urgently for us to be able to help you.
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@JustAnkurBagchi
@JustAnkurBagchi
As discussed with the customer, Rapido is getting the captain to the HAL police station at 4:30pm to proceed legally on this.
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My first rapido ride.
Cost effective and convenient.
@rapidobikeapp
Pretty cool when you get to travel under Rs.50
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@naekum_nokuma
Hi, thank you for making our day with your wonderful feedback. Please share with us your registered mobile number and ride ID via DM so that we can reach out to the captain and appreciate the same.
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@RVKRao2
As discussed over the call, we have suspended the captain for his unprofessional behaviour to prevent this from happening again in the future. We hope you meet your expectations with us on your future rides. Thank you for reaching out to us.
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@Surajmadye13
Hi Suraj, we are sorry if you feel this way. We do understand the importance of every language. Our team is working on it to enhance the user experience in the app. Please be informed that your suggestion has been noted, and it will be implemented soon in the app.
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It is these little things that matters the most and this little act of kindness will surely make our Diwali special.
#RapidoWaaliDiwali
#BaatonKhusiyaan
#CaptainHoTohAesa
Rapido Captain Ramesh Babu was the saviour when every other mobility platform cancelled or wouldn't go to the airport on short notice. Thanks for saving the day
@rapidobikeapp
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@619_rishabh
Your token of appreciation has made our captain's day, Rishabh. We gave him a small thanksgiving reward on your behalf for providing you a selfless and smooth ride in the rains. We are proud of you Ajeet!
#CaptainHotohAisa
#RapidoCaptain
#RideintheRains
#GoRiding
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@akbar6991
🚌............................🏍️
🚌...............🏍️
🚌🏍️
🏍️........🚌
🏍️..........................🚌
Always ahead of everyone 🤘
*Riding in Swag* 😎
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@workingatsocia1
@rapidobikeapp
@sankaaravind
@regards_rishi
@TransportDelhi
@chalakchaupal
Hi, we are sorry for the inconvenience caused to you. We are aware of the rising fuel cost and its impact on our day-to-day life. We will take your feedback and see what can be done from our end.
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@saghere1
This is hilarious. Seems like we're taking you to the moon 🙈 We're looking into this matter.
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@allucandyonline
Hi, we're glad to know your interest to use our service. Currently, we're unavailable in Odisha. Very soon we'll be there. Stay tuned!!
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@Brand_Prajapati
Hi Brijesh, it's really unfortunate that you had an unpleasant experience with the earnings. We will take this as valuable feedback and work on it. We appreciate your understanding.
0
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@BanglaPokkho
@Dipanjan_A
@KOLLEO
@SAMRATCA
@GargaC
@anushkar8017
@mcavoyed2
@BengNationalist
@SBanerjee7775
@Truth_of_WB
@JuBoS_
Hey! We will forward your request to the concerned team on priority & we'll definitely take this into consideration.
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@JustAnkurBagchi
As per our conversation, we want to give full support to initiate legal action against the captain. Feel free to reach out to us for any further assistance. (2/2)
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We are apologetic over what happened, Suhas. Rest assured, as conveyed via call, we have deactivated the captain from our end and look forward to giving you better ride experiences in the future.
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What
#RapidoWaaliDiwali
looks like!😃
@rapidobikeapp
@RapidoCares
Happy Diwali Repido...Thank you for serving your Bike Service on Diwali ..it's really pocket friendly ,see I travel 5.12 km just 18 Ruppes.. Thank you
1
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@iamvidhyac
The captain's unprofessional conduct is definitely not acceptable and we deeply apologise for this experience, Vidhya. Would you mind sending us your registered mobile number and ride ID via DM? Strong actions will be taken.
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@allwyn_suhas
Please accept our sincere apologies, Suhas. This is not what we endorse in our captains. Please help us with your registered mobile number via DM so that we can take the necessary action against the captain.
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@nithyaaa88
It is really nice to know that you appreciate our efforts, Nithya. We put your safety and satisfaction first, and we will take every step to make sure both during your ride with us. Keep riding in Rapido, and encourage your friends and family to do the same.
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Clap along if you know what happiness means to you, coz we have found OURS! 😇👏
I just very happy the way
@rapidobikeapp
has taken action against the driver who has charged me more than the amount which was been asked very happy. Hope the company keeps growing and always keep the same attitude.
Thank you so much . 💓
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Don't be a Meh, be a MEMER! 😎
#ContestAlert
#contestgiveaway
⚠️ MEMERS ASSEMBLE!!!
This is YOUR chance to win gift vouchers from MYNTRA! 🔥
All you need to do is unleash your dank side & turn this into a
#Meme
! Type the meme’s text in the comment section.
Use
#LoveTheChase
in your comment.
LET THE MEMES BEGIN!
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Receiving such notes on a Sunday morning from satisfied Captains, what else can we ask for! 😇
#SundayMotivation
@RapidoCares
much satisfied the way rapido team provide the resolution on my complaint
. Thanks specially Gurgaon team. Keep it up.
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@RapidoCares
I just want to say, I'm so happy with your
#customer
service. You guys always do well and good luck !!
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@PKHasiniVK
Hi Hasini, we are sorry for the captain's unprofessional behaviour. Could you share your registered mobile number and ride ID via DM to take stern action against the captain?
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@JustAnkurBagchi
Also, we have already connected with your friend over the call and shared the necessary details through her registered email ID. Meanwhile, she has requested time to decide if she wants to file a legal complaint. Awaiting her response. (2/2)
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@maiti_kausik
@BanglaPokkho
@GargaC
As conveyed to you via call, we have deactivated the captain's ID and informed him to visit the city office. Please be informed that we have given the captain a strict warning and his rides will be monitored henceforth. (1/2)
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@peacefulll_soul
Hi Paaru, your safety is our priority, and we are taking every necessary measure to ensure it. Thank you for your kind review. Keep riding with Rapido!
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@arpunagar
Hi Arpan, we are happy to hear that you had a delightful experience with our captain. We will make sure that we will provide the same experience in your future rides.
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@ThejuPaul
Hi Theju, we're extremely sorry for the hassle caused. Please allow us some time while we have a check on this and take appropriate action against the captains for demanding cash. Requesting your patience.
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A satisfied customer is all we want, Soumya. We're pretty excited to get you on our side, again!
*Jumping out of excitement*🐒
#GoRapido
#SaturdayVibes
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@Ghanshyamdev3
As discussed over the call, we have suspended the captain's account for his unprofessional behavior to prevent this from happening again in the future. Your feedback has been taken into consideration, and work will be done to improve our services (1/2)
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@gauravsarjerao
Hi Gaurav, the State Government of Maharashtra, through Advocate General has submitted to Hon’ble High Court of Bombay, that a committee has been formulated to frame policy for operating bike taxis in the state of Maharashtra. (1/3)
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@_bharatht
What's life without surprises, Right? A ride for the man no less than a royal. 👑
#MadeLikeAGun
@royalenfield
#GoRiding
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@Abckanand
Hey Abhishek, first of all, thank you for bringing this to our attention. We will extend our appreciation for the said Captain. Glad to have you as a customer😇 Keep riding Rapido.
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@dheerajj125
@ashutoshsinghh2
Hey, we assure you that we will definitely take strict action against the captain.🙂
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@RVKRao2
Hi, we are sorry to know about the captain's rash driving, due to which you got hurt. Please allow us some time to look into your concern and get back to you with an update.
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@behurababe
Hi, it is extremely disappointing for us to learn about the captain's lack of professionalism and we are apologetic about the same. (1/2)
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@JustAnkurBagchi
Hi Ankur, we are disappointed to hear about the inconvenience your friend had to endure with the captain's unethical behavior. We are working on your concern, please allow us some time while we get back to you with an update.
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@EnzySaket
@Lalbahadur1179
@rapidobikeapp
Hey, please share your registered mobile number via DM so we can look into it.
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@rishibroto1006
@orcealindbis
Hey, Thank you for pointing it out, we'll make sure your feedback is passed on to our team. Keep Riding :)
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@Rittick2804
OMG!! Giri, your
#LockdownBuddy
Scooby😍. Can't just take off our eyes 😍
#PerfectLockdownBuddy
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@619_rishabh
Keep riding hassle-free with Rapido, Rishabh! Glad to know that our services are of great use to you. We'll surely convey your message to the captain. 😊
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Hey there, Got your DM. Appreciate that! We'll take it up from here. Hoping to see more of such appreciation messages from you. Keep riding Rapido🤟
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@normaly_abnorml
Hello, thank you so much for sharing your experience! This made our day. We hope to keep giving you marvellous services always.
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@Mahahaalakshmee
Your safety really matters to us, Mahalakshmi, hence we keep adding many steps to ensure you have a hassle-free ride. We are glad that you are happy with our efforts. Thank you for letting us know about it. Keep riding with Rapido.
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@maiti_kausik
@BanglaPokkho
@GargaC
Kindly be assured, that we have looked into your concern on priority. Since you had to face an issue with the ride we have refunded INR 38 as a token of apology. Thank you for your kind understanding in this regard. (2/2)
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@Kaali1111
Thank you for your valuable time over the call. As informed to you earlier, the captain's ID has been deactivated and he will no longer be a part of our services. Be assured, we never extend our support to such captains. Do let us know if you need any further assistance.
0
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@Nawnit_nihal
@behurababe
@Memeghnad
Hi Nihal, we would like to bring to your notice that on our app all the information related to our customers is masked and no captain or rider has an access to it. (1/2)
0
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@programmermohd
But flights don't come to your location, do they? 😛 The fare for your journey is dependent on the availability of captains in your booking clusters. We're trying to provide reasonable rides. Let us know if you need assistance with anything.
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We have approved your request, Amarjeet. Thanks for reaching out to us. Happy Riding! :)
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@bhatnagar_g
Well, that's what we stand for Gaurav. A cheaper, faster, hassle-free last-mile commute. We are glad that you recognize our effort in trying to solve the city's one of the most prominent problem, Traffic Congestion. Kudos to all our brothers with the same mission.
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@theproductwoman
Hi Radhika, we are sorry to hear about the captains unprofessional behavior and you have been charged waiting charges. Let us have a check on this and we will get back to you shortly with an update.
0
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@surajwable
Hi Suraj, you guys made it difficult for us to choose the winner. Anyways, stay tuned and we will announce the winner soon.
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@lucyferanu
Hi Anup, we regret to hear that your account has been suspended. Kindly allow us some time to take a look at this and get back to you with an update.
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@ayushthakur0
That’s an amazing idea, Ayush! We really like your example of how this would come in handy to our female riders. We'll surely notify our team about this. Thanks a lot for writing in and taking the time to provide your feedback.
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@RohithRao18
We're going to miss you, Rohit.🥺 See you after the curfew. After all social distancing is the norm now. Stay home. Stay safe.
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@pappuali_
We are glad to see your interest in our services. We are slowly rolling out our services to additional cities. Stay tuned with us!
0
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@AzharKhan144122
We assure that we will go all out to assist you legally. We have deactivated the captain from our platform and he won’t be ever allowed on the platform in the future. (2/3)
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@Sudiptadeb0
Hi Supdipta, we would like to inform you that currently, we have suspended our services due to the lockdown. Until then, stay home and stay safe. 😊
0
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@pope1309
We understand that moving on would have been a tough decision indeed, Saedhar. But Uberne ke dukh se pehle could you please fulfill our last wish and feed us with what went wrong on our side? Maybe we could patch up again and get along the same curve?
0
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@AshiNayak18
नमस्कार आशीष, हमें यह जानकर खेद है कि कप्तान ने सवारी रद्द कर दी। कृपया राइड आईडी और अपना पंजीकृत मोबाइल नंबर डीएम के माध्यम से भेजें ताकि हम कप्तान के खिलाफ कार्रवाई कर सकें।
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@ThanvishaReddy
Hey Tanvisha, we are truly apologetic as you had to go through such a difficult situation. This is against the training we provide to the captains regarding our work ethics. Please share your registered mobile number via DM so we can look into it.
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We are way too happy on reading this note from you! :)
I traveled a few days ago in Rapids I had a problem. I tweeted Rapid Care resolved it immediately. I am very happy.
Thank you Rapido
@rapidobikeapp
@RapidoCares
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@VKkarthik169
ವಿನಂತಿಸಿದ ಭಾಷೆಯಲ್ಲಿ ನಾವು ನಿಮಗೆ ಸಹಾಯ ಮಾಡಲು ಸಾಧ್ಯವಾಗಲಿಲ್ಲ ಎಂದು ಕ್ಷಮಿಸಿ. ನಾವು ನಿಮಗೆ ಉತ್ತಮವಾಗಿ ಸಹಾಯ ಮಾಡಲು ಬಯಸುತ್ತೇವೆ, ನಿಮಗೆ ಸಹಾಯ ಮಾಡಲು ನಿಮ್ಮ ನೋಂದಾಯಿತ ಮೊಬೈಲ್ ಸಂಖ್ಯೆಯನ್ನು ಹಂಚಿಕೊಳ್ಳಲು ವಿನಂತಿಸುತ್ತೇವೆ.
3
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@_shankarganesh
@rapidobikeapp
We are sorry for the inconvenience caused. We are constantly working towards increasing our fleet and adding more captains almost daily.Please for further issue or query, raise the complaints from the app itself.
0
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@ImVimalSh
As discussed on the call, we have debited the ride fare from your Rapido wallet and have credited it to the captain. Thank you for bringing this to our attention.
0
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@kedar_phani
Hi Phani, thank you for your valuable suggestion. We do have female captains and will definitely work on adding more to our fleet in the near future.
0
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@vivekomon
Hello Vivek! Keep riding hassle-free with Rapido. Looking forward to providing the best services in the future.😊
0
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@4bottlebornvita
Hello, we are sorry for the captain's unprofessional behaviour toward you. Kindly share the ride ID along with your registered mobile number via DM, and we will surely take immediate action.
2
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@himashrikashyap
Hi Himashri, please be informed that we have our services active during curfew for essential travel only. Request you to refer to the app for live availability and more details.
0
0
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@sumit_vishen
ऐसे संवेदनशील मुद्दे के प्रति हम आपकी चिंता को समझते हैं। हम अपनी महिला सवारियों को अपने पुरुष सवारियों के बराबर मानते हैं। बहरहाल, हम उनकी सुरक्षा के लिए विशेष उपाय करना चाहते हैं और किसी भी अभद्र व्यवहार को बढ़ावा देने वाले कप्तानों के खिलाफ कार्रवाई करना सुनिश्चित करते हैं।
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@theproductwoman
Please accept our most sincere apologies. Given the unfortunate experience, you had with our captain. Following up on the matter we have penalized the captain. Thank you for your kind understanding in this regard.
1
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@kashyapdave_
Hi Kashyap, the Honourable Supreme Court has intervened in the interim order of the Delhi High Court regarding Rapido. The main case is still pending with the Delhi High Court, and the Supreme Court has urged its swift resolution. The Delhi government is working on a (1/2)
0
0
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@gallinews
We will keep our consumers posted on all future updates/development on this front (3/3).
0
0
2
@maiti_kausik
@BanglaPokkho
@GargaC
Hi, our kind apologies for the unpleasant traveling experience. We don't encourage our captains to demand extra cash from any customers. Could you please provide your registered mobile number and Ride ID via DM so that we can reach out to you and look into this issue further?
2
0
1
@puffin_pipe
The State Government of Maharashtra, through Advocate General has submitted to the Hon’ble High Court of Bombay, that a committee has been formulated to frame a policy for operating bike taxis in the state of Maharashtra.
2
0
2