Royal Bank
@RBS_Help
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@ShippyLennon
Hi Phil, thank you for bringing this to my attention. I'll be taking this forward internally. ST
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PARENTS: Introducing
#MoneySenseMondays
Join us live on Facebook and YouTube for fun & interactive lessons every Monday morning from 27th Apr
👍 11.30am age 5-8, 12pm age 8-12
👍 Hosts: Guest teacher Danielle McPherson & Royal Bank Community Banker Jane
👍 Available for replay
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87
We're piloting biometric payment fobs 😮
It's the first time in the UK that contactless payments over £30 will be possible without a bank card or mobile phone. And they're very secure - if you lose it, no one else can use it.
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We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning, this issue has now been resolved.
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48
We’re aware of some issues on our Digital and Mobile Banking services and are working hard to fix them. Telephone Banking and ATMs are available. Sorry and thanks for your patience.
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✨Get your cash in style today at Pride Edinburgh ✨
Look out for our five special ATMs on Princes St and Nicolson St. Which one's your favourite?
#RoyalBankForRainbow
#PrideEdinburgh
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45
We're trialling cutting-edge biometric technology that makes it easier to pay.
We're working closely with
@Gemalto
,
@VisaUK
&
@MasterCardUK
plus 200 customers testing cards that allow contactless payments over the £30 limit using fingerprint authentication instead of Chip & PIN.
6
19
48
Our main Edinburgh building lit up in recognition of the NHS and all key workers 💙
Thank you for everything you're doing to look after us and keep the country going.
👏👏👏👏👏
#ClapForKeyWorkers
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On this sad day we join the nation and our friends across the Commonwealth in paying tribute to Her Majesty The Queen.
0
6
39
As a proud supporter of
@processions2018
and all the women taking part on Sunday, we’ve temporarily given up our brand colours on social media for those of Women’s Suffrage.
#PROCESSIONS2018
1
12
36
THANK YOU
@NHSuk
. You're doing an amazing job in unbelievably challenging conditions.♥️
We've set up special support just for you. It's available 24/7 so you can contact us whenever it suits your hours.
Please share this with anyone you know who works for the NHS.
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We’ve created a dedicated support line for customers over 70 and those who are in a period of extended isolation. Our team of experts are ready to help with emergency banking support.
Please share this with those who may need it.
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36
After a game of rugby like that, we're all born supporters. Here's to you Scotland.
#RBS6Nations
2
6
36
The limit for contactless card payments has gone up from £30 to £45.
The change is being applied gradually in shops so make sure you double check before you pay.
You could also set up contactless payment on your mobile, which lets you pay over the usual limit in many stores.
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Who cares what the odds are? This is Scotland-England. C'mon let's make history lads...
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30
In these times of change, one thing remains the same. At Royal Bank, we’re here to help you.
3
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28
Along with millions of others, we’re proudly displaying our digital poppy in support of the Armed Forces community as we mark Remembrance.
0
2
26
We’re excited to reveal the design of our new £20 polymer note, featuring philanthropist & entrepreneur Kate Cranston. The design complements the £5 & £10 polymer notes by further expanding our Fabric of Nature series.
Take a closer look at some of the design elements.
1
12
28
PARENTS: Introducing
#MoneySenseMondays
Join us live on Facebook and YouTube for a fun, interactive lesson every Monday morning starting today.
👍 11.30am age 5-8, 12pm age 8-12
👍 Hosts: Guest teacher Danielle McPherson & Royal Bank Community Banker Jane
👍 Available for replay
1
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27
Criminal gangs are targeting people at ATMs and stealing their cards – keep watching to see how they do it. 👀
Don’t let yourself get distracted on a busy shopping trip this Christmas.
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27
We're applauding all the incredible determination, resilience and hard graft of key workers across the UK.
Thank you once again for keeping the country going.
👏👏👏👏
#ClapForKeyWorkers
0
5
21
Royal Bank of Scotland are proud to support the people who make the
@EdinburghTattoo
#ToTheDedicated
0
7
23
As an organisation that champions potential, it is vital that we take a stand against racism.
0
12
24
Today we want to celebrate our extraordinary colleagues who’ve supported our customers and their communities during the pandemic.
#RandomActsofKindnessDay
0
6
25
We'll be handing out 3K of these
#BankOnYourLove
bands at
#GlasgowPride
tomorrow. See you there.
1
2
26
Today is the 72nd birthday of
@NHSuk
. We're lighting our Edinburgh head office blue and joining
@togethercoalit
and the rest of the country at 5pm to clap for all the NHS workers who have gone above and beyond for us.
#ThankYouTogether
💙
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23
To all key workers, THANK YOU SO MUCH. You are incredible. Royal Bank is clapping for you tonight. 👏👏👏👏
#ClapForKeyWorkers
And Captain Tom, we salute you sir.
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5
23
*Please help us spread the word*
NEW Companion Card for customers in vulnerable situations or extended isolation.
This can be given to trusted helpers as a secure, quick & easy way to pay for essential shopping. We're ready to discuss if this could help you on the number below.
1
21
24
Today is
#InternationalWomensDay
, celebrating women's achievements to help forge a more equal world.
We're proud to have three female pioneers on our banknotes.
#IWD2020
#EachForEqual
0
8
23
We’re doubling donations you make to the
#NETCoronavirusAppeal
to raise £10m for the charities hard at work in our communities. Together we’ll make a difference.❤️
#RoyalBankDonationDoubler
4
12
22
What story would your tenner tell?
Watch our new TV advert below.
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16
23
We’ve raised £10 million! A HUGE thank you to all our customers and colleagues who have given their cash, time and Rewards to the National Emergencies Trust’s Coronavirus Appeal. You donated £5m and we doubled it. Together, we've made a difference.
1
7
20
Happy Hogmanay! All the best for 2018 from everyone at Royal Bank.
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22
***Social media 'loom' scams***
We've had an increase in reports of a scam where you're promised big returns if you invest £160 to play 'the loom'. It's been reported on Facebook, Twitter, Instagram & WhatsApp.
Please RT &
#TakeFive
to think before you click suspicious links.
1
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21
No one likes a fake. Make sure you’re clued up on spotting scams ahead of
#BlackFriday
and you’ll still have a chance to grab some of the best deals.
#TakeFive
to read our tips below:
1
12
22
#Pride
. Its part of being Scottish! Our staff are ready for
@PrideEdinburgh
this weekend. See you there.
1
4
21
Can’t stop humming the tune from our latest TV ad? We’ve got 10,000 free downloads of
@RachelSermanni
’s track here
http://t.co/fDrbehS3vM
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4 common Coronavirus (COVID-19) scams
***Please help us reach people who aren't on social media - talk to friends and family***
Remember: Your bank or other trusted organisations will NEVER ask for your full PIN, password, card reader codes, or to move money from your account.
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21
Can you see the hidden detail on our new £5
#RoyalBankNote
? This wee midge is a nod to the joys and reality of living in Scotland.
1
5
22
Devastating earthquakes have hit Turkey & Syria killing thousands of people & destroying buildings. Donate to
@decappeal
below & we'll match what you give up to a total of £100k between now & 30th June 2023, or until the £100K has been used
#TurkeySyriaEarthquake
5
9
21
Our banknotes have a rich history, the design of our new £20 note will be unveiled next week. The design will feature philanthropist and entrepreneur Kate Cranston and will enter circulation in 2020, joining the £5 and £10 polymer notes featured in the video below.
0
9
22
Scammers are sending texts like these claiming to be from the government and/or HMRC. These are NOT genuine texts.
#TakeFive
so you’ll know what to look out for.
***Please help us reach people who aren't on social media - talk to friends and family and help keep them safe.***
1
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21
Forget
#DeadlineDay
. This lot have more pressing dates ahead
#RBS6Nations
@RBS_Rugby_Lad
http://t.co/WdOQkkLwWH
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To celebrate the launch of our new £10 note, featuring Mary Somerville, we sent a note into space to honour her contributions to astronomy.
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21
At 11am this morning we'll join the rest of the nation in a two-minute silence to mark Remembrance.
During this time, our we’ll stop responding to your messages as we reflect & pay our respects to the thousands of fallen colleagues who served in the First & Second World Wars.
0
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19
Help us support those who need us most.
Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practise safe social distancing.
Here's how to bank from home:
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One sleep ‘til 🎅
Merry Christmas from everyone at Royal Bank! 🎄 🎁 🌟
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21
Bored of the same old weekends?
Track your spending on the Royal Bank app and make more of your money.
So you have more to support the team you love. App criteria applies.
#BackingBlue
#LifeBetterSpent
0
6
20
We’ve received many reports today of scam phone calls claiming to be HMRC, accusing people of tax evasion & asking for immediate payments.
If you get a call like this, hang up & don’t make any payments. Check the security advice on your bank’s website for further help.
#TakeFive
2
28
19
We know things are a little different this year, but from everyone at Royal Bank, we would like to wish you all the very best for the season.
And if you need a hand with anything, drop us a message on social media, we’re here to help 24/7.
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19
From Monday 30th March for 3 months, all of our customers who use their overdraft will pay less. We’re keeping overdraft interest at current rates and you won’t pay any fees or charges.
Click below for more on how we’re helping you financially.
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@JeremyClarkson
Hi Jeremy, sorry to hear that, please could you DM the location of the ATM so I can look at getting this sorted for you? LB
3
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19
Proud to support our NHS workers
#ClapForOurCarers
We and our advertisers are proud to support the
#ClapForOurCarers
initiative, showing our collective solidarity and support for the fantastic
@NHSuk
.
#ClapForNHS
#StayAtHome
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553
1
3
19
We're giving up our brand colours to celebrate
#PrideMonth
. 🏳️🌈
We're committed to building a truly inclusive culture so all of our LGBT customers & colleagues feel welcome & accepted for who they are.
Look out for us marching at Pride events this summer.
#RoyalBankForRainbow
0
5
18
Our branch uniform from 1995, by leading Scottish designer Betty Davies, featuring exclusive Royal Bank tartan.
#TartanDay
3
5
18
Reminder for Easter weekend: Any payments you usually receive on a Fri, Sat, Sun or Mon won't be processed until Tues 3rd Apr.
Some employers & agencies will pay salary/benefits earlier on Thurs 29th March. Please check with the payer to see if your payment will be made early.
3
19
17
⚠️ Our Online Banking, Mobile app and Telephony service are now back up and running. Sorry for any problems this caused you and thanks for your patience while we fixed it. If you still need our help with anything, please contact us using one of the options below.
19
3
16
Yaaasss Scotland, what a result! Time to celebrate. May your victory parties be sweet...
#RBS6Nations
0
6
19
Our mobile app, Online Banking and Telephony Service are currently unavailable and we’re working to fix them asap.
We’ll post an update when we have more information. In the meantime, please contact us if you need our help.
25
7
18
✨Sauchiehall St and Byre St for the six hottest ATMs in town today. ✨
#BankOnYourLove
#PrideGlasgow
1
4
18
A massive thank you to our staff & customers for all their fundraising for
@BBCCiN
http://t.co/8UnrD06c9M
1
8
18
⚠️Don't forget the Bank Of Dad will be closed today.
A day to remember anyone important in your life who's given a helping hand when it comes to money.
#HappyFathersDay
0
6
17
PARENTS: Introducing
#MoneySenseMondays
Join us live on Facebook & YouTube for an interactive lesson every Monday morning starting tomorrow
👍 11.30am age 5-8, 12pm age 8-12
👍 Hosts: Guest teacher Danielle McPherson and Royal Bank Community Banker Jane
👍 Available for replay
0
23
18
PARENTS: MoneySense Mondays is back tomorrow 👩🏫
✏️11.30am for age 5-8s: Saving money
✏️12pm for age 8-12s: Ways to pay for things
✏️ Hosts: Guest teacher Danielle McPherson and Royal Bank Community Banker Lisa
✏️ Available for replay on Facebook and YouTube
0
24
18
A common tactic used by fraudsters is to say there’s a problem with your account & you need to move money to a ‘safe’ account. This safe account belongs to the fraudster. A genuine bank would never ask you to do this.
#TakeFive
to think about what’s being asked of you.
0
28
17
We’re excited to cheer on Scotland this weekend, good luck from everyone at Royal Bank!
1
7
17
If you're a Royal Bank credit card customer, we won't charge a late fee for any credit card payments due from today until 30th June 2020.
See below for more about how this will work and visit our website for additional support if you're struggling financially due to coronavirus.
7
9
16
From 13th January, we’re changing the way regular payments go into and come out of your account over the weekend. Watch to see how this could affect your available balance. Read more here -
6
12
16
We’re launching a free service for British Sign Language customers, so they can chat with us through an interpreter.
2
22
16
#RestartAHeart
❤️
Did you know that we’ve installed 145 defibrillator machines across our offices and branches?
In the UK more than 30,000 cardiac arrests occur outside of hospital each year and having defibrillators in our branches can make a huge difference in saving a life.
1
6
16
Did you know malware attacks have increased as criminals take advantage of the coronavirus outbreak?
If you're a Personal Banking customer, you can get anti-malware software for free. It will help you protect up to 10 of your devices from malicious software.
2
13
14
Here are some of the actions we're taking to keep you safe. Remember, the safest and easiest way to do your banking now is at home.
#StayHomeSaveLives
Our phone lines are exceptionally busy. Please only call if you need urgent help. Otherwise use webchat or social media.
9
18
14
Proud to be here for Scotland, for the fans and for the game. Give it everything lads!
1
1
15
.
@decappeal
has launched an appeal to help people in need of urgent humanitarian aid following Cyclone Idai in Mozambique, Malawi and Zimbabwe.
If you’d like to support the appeal you can donate through the DEC website.
3
3
15
We’re proud to make this change to show our support for everyone in the LGBT+ community and focus on the work we all need to do to keep moving forward.
#RoyalBankRainbow
#Pridemonth
6
1
15
We’re working with
@TheScotsman
to help redistribute food and support the most vulnerable people during the coronavirus crisis. Local businesses can get involved by donating food/hygiene products and keep food poverty charities well-stocked.
0
7
15
C’mon Scotland, let’s win this last battle in style. We’re behind you all the way.
1
3
16
Financial Conduct Authority (FCA) announcement:
4
4
15
You've spotted a
#BlackFriday
deal, but never heard of the website. How do you know if you can trust it? Keep an eye out for these things.
2
23
16
Saturday can’t come quick enough. Let’s do the nation proud, Scotland.
0
8
16
This Sunday is
#InternationalWomensDay
, celebrating women's achievements to help forge a more equal world.
We're proud to have three female pioneers on our banknotes - look out for our new £20 going into circulation tomorrow.
#IWD2020
#EachForEqual
0
10
15
⚠️ If you're concerned about being impacted financially due to Coronavirus, or being unable to get to the bank, we’re here to support you.
Read our guidance below and visit our website for more, including help if you're struggling financially.
0
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